Justfly.com

Do not buy tickets from Justfly.com
They don't answer the phone
Or after they are answering the putting yup in holds for ever and never get back to you

Their website is easy, very intuitive and no glitches. Probably due to the minimalist design, but anyway, my booking experience was pleasant and I am now bound to Canberra!

This company filtered LATAM phone calls when I was getting info to compare from other airline in order to get 2 tickets.
This agent called me from Quebec. I thought it was Latam. This person took my relatives names and last names Incorrecly. And also my address.
When I tried reaching This company, it took me more than 3 calls of 2 hours each.
Nothing was possible because they said my address was incorrect and because of that my identification couldn't be proved.
I called directly the airline and Latam fixed the problem.

When you need to change or alter itinary you're stuck in the middle because these stupid representative non sense they won't help you they are really mad all time.

Pay a little extra and use another "reputable" booking agent or the airline itself. JUSTFLY SUCKS, NO CUSTOMER SERVICE AT ALL. I WAS ON HOLD FOR OVER AN HOUR and a HALF and still never answered, even though it say the wait time was 13 minutes.

These are a bunch of scam artists. Even if you fall, clearly, under one of their cancelation policy terms they will refuse to refund you. They twist their terms to fit the only term that matters to them which is DO NOT REFUND ANYONE! Even after explaining several times that I need to relocate for a job and it's not voluntary, they still won't refund me. Bs! I would never EVER use this website again and strongly encourage everyone to look elsewhere for their travels!
Customer service is a joke, no one answers the phone and emails are through people who don't care and don't want to come to a reasonable solution. Even with a cancelation being granted I would still be out hundreds of dollars because I was dumb enough to get the protection plan which doesn't protect anyone from anything because with it you would still have to pay a fee and it only covers 24hrs after booking. It's all a joke and they will rob you of thousands of dollars. STAY AWAY FROM THIS SITE!

Extremely frustrating experience! We received email notification that there had been changes made to flights which were booked 6 weeks ago for flights occurring 3 months from now. When we called the number provided in the email, more than 2 hrs was spent on hold before getting through to an agent who refused to correct airline changes necessary saying that we had to call airlines directly. After waiting through the Air Canada call waiting, we were informed Justfly was responsible to make any changes ( our flights had changed so that we were arriving after our connecting flight had departed). Additional wait time for a Justfly agent, before we bailed and called the "new booking" line and surprisingly got through quickly! In fairness, the agent we reached did make the required changes, but during the lengthy wait times it was determined that we were grossly overcharged for one return leg of our trip (we paid over 1500 ea for economy flights which would have cost us $668 if booked directly today with the airline website) In addition, we had to change one flight which we were double charged the change fee and were charged additional fees of $103 even though the flights were $250 cheaper! Using this company ended up costing us over a thousand dollars more, in addition to the $500+ fees for the "service" provided, and over 5 hours of time! Lesson learned, we definitely will not be "repeat" customers

First time user. Made an international reservation for a family member. The seat assignments were lost between reservation and the week before the flight. Now there is a technical issue where they cannot assign a seat. So JustFly offers a $15 refund instead of the $30 in seat fees that the airline charges. Also turns out that the international flight had no luggage. $140 extra each way ($60 carry on $80 checked bag)... $280 extra plus taxes fees and what that will be sure to follow. Who flies international for two weeks without a bag? Should have just used the more traditional / mainstream online agencies.
PS: Tried to speak to a supervisor regarding the technical issue with seat assignments and refunding. Took 45 minutes to speak to someone. They were quickly to point out that seat assignment was not guaranteed and the airline can charge more. So basically they collect $15 for a seat assignment, whether it works or not, and the customer is on the hook for whatever extra it costs... due to programming issues or policy or time...
This booking went from "hey that was convenient with a fast itinerary for a fairer price" to "I'm never using nor recommending these people again"

These people are a bunch of thieves. I purchased tickets for my sister and myself the fly to Trinidad for our brothers funeral. No even 5 mins later I realized I entered the wrong dates so i called to have the dates changed but the rep told me she could not change them even though I was see they had the availability that i needed so she cancelled the flight costing me money. I will never use this service again and will be disputing these charges with my credit card. YOU SHOULD BE ASHAMED OF YOURSELF... TAKING ADVANTAGE OF GRIEVING PEOPLE LIKE THAT JUST TO CHARGE A CANCELLATION FEE