Stephanie M.

These are a bunch of scam artists. Even if you fall, clearly, under one of their cancelation policy terms they will refuse to refund you. They twist their terms to fit the only term that matters to them which is DO NOT REFUND ANYONE! Even after explaining several times that I need to relocate for a job and it's not voluntary, they still won't refund me. Bs! I would never EVER use this website again and strongly encourage everyone to look elsewhere for their travels!
Customer service is a joke, no one answers the phone and emails are through people who don't care and don't want to come to a reasonable solution. Even with a cancelation being granted I would still be out hundreds of dollars because I was dumb enough to get the protection plan which doesn't protect anyone from anything because with it you would still have to pay a fee and it only covers 24hrs after booking. It's all a joke and they will rob you of thousands of dollars. STAY AWAY FROM THIS SITE!