Bill E.

Extremely frustrating experience! We received email notification that there had been changes made to flights which were booked 6 weeks ago for flights occurring 3 months from now. When we called the number provided in the email, more than 2 hrs was spent on hold before getting through to an agent who refused to correct airline changes necessary saying that we had to call airlines directly. After waiting through the Air Canada call waiting, we were informed Justfly was responsible to make any changes ( our flights had changed so that we were arriving after our connecting flight had departed). Additional wait time for a Justfly agent, before we bailed and called the "new booking" line and surprisingly got through quickly! In fairness, the agent we reached did make the required changes, but during the lengthy wait times it was determined that we were grossly overcharged for one return leg of our trip (we paid over 1500 ea for economy flights which would have cost us $668 if booked directly today with the airline website) In addition, we had to change one flight which we were double charged the change fee and were charged additional fees of $103 even though the flights were $250 cheaper! Using this company ended up costing us over a thousand dollars more, in addition to the $500+ fees for the "service" provided, and over 5 hours of time! Lesson learned, we definitely will not be "repeat" customers