Justfly.com

I had the worst experience booking through Justfly! Despite purchasing a ticket with two checked bags included, I was charged an extra $900 at the airport for my second bag. Trying to reach Justfly for assistance was a nightmare; they never answered my calls. The airport manager even warned me against using their service, calling them scammers. What a waste of time and money! Avoid Justfly at all costs if you value your sanity and savings.

I have, unsuccessfully, tried to contact a costumer representative for weeks, invested over 8 hours of wait time on the phone for a call that is never answered, yet as soon as I attempt to reach an agent for a new booking I get an answer in no longer than 3-5 min. Since they never let me cancel the flight (even though I did it within 24 hours in order to get my refund) I cancelled the flight through the airline directly, but sadly the money was returned to them and not me. The flight date has passed and my $451 are nowhere to be seen. Please don't use this page ever!

Avoid this company, they issued incorrect tickets, in our case not including carry on luggage, and didn't do anything to correct it prior to my flights. It's taken several hours on their website trying to resolve with no resolution in sight. Until proven otherwise, I have to believe they do this on purpose as an extra money making scheme. Plus, no email or phone contacts, can only wait for hours and hours on their chat. Not sure how many hours of effort they expect me to put into fixing their mistake, maybe they think I'm working for them? Sure feels like I am.

! Booked my reservation two months ago taking children to see their grandmother for Christmas, but the flight was subsequently cancelled for no reason. In my hurry to book the flight i added a 10 hour overnight lay over. I did not notice the difference until i checked itinerary today. When called the airline they said that was 25$ fine per ticket but they would gladly change ticket, unfortunately since i purchased ticket via Justfly they would have to do it. After 45 minutes on the phone with several Justfly technicians promising change is in the process, the last escalation to a Carl told me it would be 200$ per ticket penalty + any difference in flight prices! I can actually buy this ticket directly from the airline today for less than 2400 $ paid Justfly. Really!

Charged to reserve seat. Send confirmation stated that seats requested are not guaranteed. Called Korean Airline, it says this particular economy class cannot reserve seats in advance.

Called Customer Service, they did not help, instead just read the policy over the phone.! Not helpful, very poor customer service. Info is not very clear. Should have done thorough research before booking. You paid for what you get.

Will not book through Justfly again.

I always find the cheapest flights on this site! There are never any issues with the functionality of the website and navigation is fairly easy. Flights are found from several different airlines to put together the package that fits my needs and parameters perfectly. Whether it is the cheapest cost I'm looking for, timing of the departures/arrivals, or particular airline I would prefer to fly - you can find the perfect itinerary for your needs. In addition, I've mistakenly booked a flight that I needed to cancel, it was a quick 5 minute phone call, full refund, no cancellation fee, and I was able to book the correct flight right away! I HIGHLY recommend Justfly if you are just looking to fly!

We bought a ticket from JustFly.com, but need to change the outbound date, since I had food allergy and was in the emergency room.
When we tried to change the outbound flight, the nightmare started! My husband spend 20 days/times (no joke) calling them, each call was 3 hours long (no joke), and as I write this review, our issue has NOT been resolved. They put us on hold every 5 minutes, each call we made was at least 3 hours long. We are going crazy dealing with JustFly.com. I have never in my life dealt with a such bad company; they are full of scams and fraud!
They increased our air fare each time we called, up to this time, they are overcharging us more than $3,000 USD already!

Never again! That's what I get for trying to save a few dollars! Hidden fees and poor customer service! The rep basically told me - you get what you pay for. The fares are discounted, so what do you expect? I called two seconds after booking- they were like- you should have read the fine print, loser! Now, I don't know if I'll even sit next to my ten year old on the flight- and to change, upgrade or even cancel, that's another $150. What? Is this legal?