Justfly.com

This site basically sells you the same tickets you can go find yourself if you work at it but look out of you need any help after the sale. The airline cancelled our flight so we called the airline, they wont re-book or refund because the purchase was made through Justfly.com. Called Justfly.com and went through all the menus and finally found the right combinations that put me on hold for hours. The person how answered the call was nice but put me on hold because she had to call the airline. Came back several times to ask for another 5 minutes. After all that she said that she talked to the airline and I needed to PAY Justfly $35 to see IF the ticket could be refunded or rescheduled. Please note the IF. BE very careful using this service because if anything goes wrong no one will help you.

It was difficult to purchase tickets without the extra charges. The scrolling mechanism didn't work well and the seat choice part of the reservation was deceiving- it didn't tell me there was a fee for choosing seats until after I selected the seats. Then, it was impossible to change. So, I had to abandon the partially-finished order and start a whole new purchase. What should have taken 20 minutes took over an hour. I also had trouble scrolling past the extra charges for "upgrades," insurance, and free 24-hour cancellation.

Booked through their site for my honeymoon to Europe. They changed the flights that and did not have a alternative. Then I called in three times and was told I would get a call back from a supervisor and NOTHING! Indians from India each time. I was also trying to upgrade to business and they never replied.

Then British airways delayed the flight a whole 24 hours causing us to miss our cruise in Amsterdam. NEVER got a call back from them even once offering to help or give any info. They are horrible. I would pay another 500 bucks a ticket NOT to use them ever again.! Don't go for price. Go for service! Just fly was not there in the Customer service department EVER!

No stars for this crappy company. They state that they are providing you with all the information you need for your trip, but it's not true. They changed our itinerary so we'd have a lengthier stay in China, which meant we'd be over the 24 hour no visa time line, but never let us know we'd need a transit visa. We were not allowed to board our trip home. We had to pay a bunch extra for a new ticket, and Justfly will not refund the unused portion of our tickets even though they never provided us with everything we needed to know for our trip.

The price for 2 tickets even after a 'booking' charge was still pretty good. However I had to cancel one of the tickets. The airline said they would give the credit back to me, with a use by date but I had to go through Just Fly. I called Just Fly. Their policy is "we can't do that". If the airline is willing to do it why can't Just Fly? If you absolutely are positive that nothing will change Just Fly is an average booking agent, I have used them before. If something changes I feel your pain.

Agents were laughing and making mockery of my situation(I could hear them in the background) even though payment had been processed and $274 USD had been charged to my card but they claimed only $252 USD went through when I can clearly see what was charged on my account. No confirmation email was sent, as well as flight details with the booking number until I had to follow up almost 24 hrs later. They do not have a customer service department with humans. The booking experts tell you they would be transferring you to customer service but you end up on an automated machine line where you have no one to assist you with your issue. This is my first time trying to buy a ticket through them and the experience has been utterly horrible! I do not recommend using Justfly if you are a frequent traveller. The worst service I have ever experienced in my years of flying! If I had the option, my rating could have been NO STAR!

Prices are cheap, true BUT their customer service is awful. No matter what time of the day or night you call, you get the Philippines. I have a simple and easy to understand name but I had to phonetically spell my name 5 times and she still got it wrong. Which means, my airlines ticket had my name wrong. I called to inform them of the error to which they demanded $75.00 for correcting one letter. ONE LETTER! So because she doesn't understand English that well, I have to pay an extra amount to make it right?

They are scammers, I wanted to buy two tickets for my parents, they stole 330 dollars from me, they tell you that they will return it to you in 2 or 5 days, I called 10,000 thousand times wasting hours of time on calls, I sent emails! Nothing! They are a liars, they are mother$#*!ers! Do not trust this company, it does not exist, it is a lie to get money from people.

I purchased a one ticket to San Francisco. I was sent an email stating that they had to reroute my flight. They said that if I agree to the change than just hit accept. The original flight was going to be 7 hours and because of their rescheduling it went to almost 11 hours. They stated that I could get a refund is this was satisfactory for me. The first 3 times I called, it stated that I only to wait 5 - 7 minutes, but I actually waited 45 minutes each time. That is their game. They figure you will get tired of waiting so long, that you will eventually hang up. So, then I called back as though I was going to book a flight just so that I could talk to a human. The guy claimed that he personally, directed to my call to the Refund Department. This company is a great big lie and fraud. I wish I could give a negative -100 for rating.

I never get the same information from representatives at Justfly. And I've wasted a lot of time on the computer with them. No one seems to know what they are doing.
They say they will send confirmation emails but they seem to then forget all about it. I had to call the airline to find out what my ticket numbers, confirmation numbers --all the numbers Justfly asks for when they can't find your reservation -- which is so far all of the time.
Their webpage is deceiving and when you think you have bought travel insurance, it turns out to be insurance that you can cancel a flight within a day. This is a terrible company. Avoid them. There must be better companies out there, though I'm beginning to have my doubts. It cost you $100 to cancel a flight. That much money to punch in a few numbers into a computer.
I am old enough to remember the days where there was something called "customer service." That's all over now -- even if you buy their misleading insurance.