Rebecca S.

I never get the same information from representatives at Justfly. And I've wasted a lot of time on the computer with them. No one seems to know what they are doing.
They say they will send confirmation emails but they seem to then forget all about it. I had to call the airline to find out what my ticket numbers, confirmation numbers --all the numbers Justfly asks for when they can't find your reservation -- which is so far all of the time.
Their webpage is deceiving and when you think you have bought travel insurance, it turns out to be insurance that you can cancel a flight within a day. This is a terrible company. Avoid them. There must be better companies out there, though I'm beginning to have my doubts. It cost you $100 to cancel a flight. That much money to punch in a few numbers into a computer.
I am old enough to remember the days where there was something called "customer service." That's all over now -- even if you buy their misleading insurance.