The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
$#*!ty shipping, $#*!ty customer service, low quality merchandise! DO NOT BUY FROM JUST FASHION NOW, IT'S A SCAM!
I placed order for 3 pairs of shoes on 5/25/18 and was told they would be processed in 3-5 business days. Today being June 15th and the order is still being processed. I have written several emails to them and the same result, order will ship soon, but still no timeframe. Now once they process it takes another 10-20 days to receive even though the cost of shipping was $17.00. Oh and the total order was $85.89 but then, I was charged the same day an additional $2.58. They said I was not charged even though I sent them my bank statement showing the charges and deduction from account. Now they dont even respond to my emails. Worst customer service ever! Stay Away unless you want to wait for your order forever! NO Phone # to call or at least I cant find one!
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Ordered shoes that were adorably cute online. Paid extra to have them shipped faster. I placed my order on May 3rd, They finally shipped ONE of the TWO pair of shoes that I received a MONTH after ordering them. Loved the look. First time wearing them, they started to fall apart! It is June 15th and I still don't have the second pair which is RIDICULOUS! I won't need them by the time they arrive! Do not buy anything - cheap quality items and you will be waiting forever!
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.
I have ordered one piece for my first date from just fashion now. And its like surprise for me they delivered my parcel just before the Date morning. And my bf impressed by me. Thanks Just fashion now finally I got bf cos of you.
I have ordered daily use clothes for my self. And I am very happy with the product. Superfine quality. You will find numerous variety.
I have found very rare to very trendy and latest clothes here. Best clothes for everyone. Super fast product delivery.
I love this site. Best e-commerce site I have seen for fashion. you will find trendy clothes here. always finds new fashion here.
Unfortunately I had a horrible experience. Here's why:
1) Shipping is horrible, they will ship from china and have no idea when it will get to you... expect over a month
2) Clothing smells BAD! It seems that when they die it in the colour they don't wash it!
3) clothing does not fit!
4) Good luck in getting a refund!
Its better to complain to BBB then then putting stars here. Doesn't even deserve even 1 star!
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.
I have received my delivery before predicted time. And product quality is quite good. I love to shop from this merchant.
Ordered a couple of items, 3 weeks later no sign of them, looked up the company on line saw bad reviews emailed company who told me I had only paid for half my order and that it would take another 7-15 days to process!. I told them I have proof of full payment on paypal, to cancel my order and refund me or I would be involving my solicitor. Three days later full refund back in paypal account!
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I received the merchandise ordered.
Per their measuring chart, I ordered several pieces in size small...
Took a while to get it, but the disappointment did not stop there. Everything was too big except for one item that was too small, couldn't even get thru my head!
When I tried to return the merchandise, they sent me an email stating that I had to return it back to China.
That I may incur Taxes in China as well as penalties for the return...
Anybody out there that would like to join in for a class action suit...
I am livid!
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.
If I could give them a negative number of stars I would. This "company" never sends your merchandise, won't respond to email, and "sells" the same merchandise under multiple websites names. My bank said they are definitely just taking your money and they have many claims against them on a daily basis. SCAM SCAM SCAM! BEWARE!
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OMG I cannot stress enough about my disappointment with this company. Whatever you do avoid avoid avoid! It takes WEEKS to receive a delivery, then when items arrives its so poorly made you'll want to return it, however good luck with that as your emails are just ignored. Please do not buy from this company.
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.
I order on the 23th of may. Today 14th of June my order is still in process. I wrote to say my dissatisfaction. I was told that it could be shipped between 10 and 15 days...
They told me that I would receive a tracking number, but today I have not received anything yet.
I hope I will receive my package one day.
Really disappointed
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The site justfashionnow.com is a site with beautiful pieces, I love the styles and designer of the pieces, all very real and with an incredible quality
I made two purchases and I liked the items a lot, the service was very good, delivery on time and fair price, I will certainly go back to buying more pieces, I recommend!
I bought a party dress for my birthday at the JustFashionNow store.
The dress arrived in 20 days, very fast, the dress is very beautiful and has amazing shine, the value is very cheap, I am delighted. I wore the dress for my birthday dinner, my friends and family complimented and said that I looked beautiful, I am very happy and satisfied. I will buy again on the website soon, the service, shipping and price are very good, are to be congratulated, thank you for the service.
Ive ordered three orders back to back, two in one day and one maybe two or three days later. Keep emailing them to where my order might be but to no avail there has been no return email. I didnt use PayPal to pay for my order I actually used one of my debit cards. Ive also sent a email informing them that When its all said and done I will not be ordering from them anymore. Still have yet to see either orders. Ive read so many feedbacks that I wish that I had checked before ordering. Yes it is way to good to be true. Im just simply going to contact my bank and file claims on all of the orders that Ive ordered, that should wake them up. Ladies I feel like weve been taken advantage of, Think about it like this What website sells merchandise, takes orders yet we cannot call them at all? I wish that I can give them ten thumbs down and perhaps shut down their site.
Ladies let us all try not to get caught out there like this again.
Be Well to you all!
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Their customer service happily assisted me and help me track my parcel and even got it all covered to call the shippers for me. You see, I had a problem tracking my parcel so I message their customer service if they can assist me because I need to know my parcel's whereabouts since I'll be leaving and I'm bringing the dress. Thank you so much! Got it before I do my out of the country!
Justfashionnow.com is a very cool shop.
Here there are a lot of dress, and i love there so much.
I see a shoes, bags and accessories, swimwear and other fashion categories very pretty. The quality is good and the price is low.
Justfashionnow is a lovely e-commerce, now there are mid year sale and free shipping on orders over US $ 99.
Too good to be true, well they are too good to be true because the ordering processing never ships and you can not contact anyone directly. The emails goes unanswered. I have put in a request to refund from paypal. But not sure what is gonna happen. Crazy disorganized and not to be trusted as a company that should be in business.
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For faster response to order status query, please do submit a message " Please tell me when I can expect my order."
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email including a label with our return address in it.