The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
FALSE UK address and FALSE phone number on their website!
The material was cheap and did not look like photographs. Order dispatched in parts. Sent wrong size and I was expected to pay return shipping to CHINA. The returns permission took three attempts and took over two weeks. Returns procedure complicated and costly, so the dresses are in the dustbin. See photo of bad stitching. NEVER AGAIN!
I ordered 2 dresses 3 weeks ago. Emailed to ask about delivery, they have acknowledged delay and offered express delivery. Still not received dresses and cancelled order. No response to any of these emails. I suspect I will have to get my card company on the case. I wouldn't have given any stars if that had been an option. Very poor I suspect that I will never see these dresses.
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
Delete
Just to update, the seller promptly refunded upon me opening a case with PayPal. No money lost. There was no explanation or further emails from the seller, but I was glad to receive a refund.
I order three dresses few weeks ago, and they are still being processed! No update or email about when I should receive my order. I paid via PayPal and have opened a case this morning. Hopefully I will be refunded ASAP.
I placed my order on 25 July and have received nothing yet. Tried contacting company, but just get the automated reply that they will contact me within 7 days. Did not realise that the clothing was being shipped from China - I would never have ordered if I had known this. Order number has been on "processing" since 25 July, but after reading other reviews, I'm not exactly looking forward to receiving the ordered items! First time this has happened to me - not a good feeling
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
Delete
Do not buy from these people. The sizes are not true. I bought two dresses in a size 3X. When they arrived, I discovered they were more like a small. I have been getting the run around since. I keep getting automated replies. Don't waste your money!
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
I placed an order on July 11th. Half of the order arrived yesterday August 16th. I have emailed the company on several occasions about my order and they said it was still being processed. For over a month? The sandals I ordered are extremely cheap looking. Not at all like the picture. I just tried them on... have had them on for about 5 minutes and the buckle broke. Please don't waste your hard earned money.
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
Sandals I ordered arrived 3 months later. From CHINA. They look nothing like the picture and were so cheap and nasty that they were chucked straight in the bin. They cost 30. Do not waste your money!
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
I ordered 9 items that were listed as cotton or linen. Only 3 arrived as promised on web site. The other 6 items were polyester. I will only wear cotton. Therefore, i wouldn't have ordered the 6 items. The clothes are cute, but buyer beware. Unless, you like polyester, I would not purchase from Justfashionnow. As for returning the items, they come from China. It would cost more to return them. They are counting on unhappy consumers being detred by cost of return.
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Over one month and receiving things in parts) bad bad bad! Stay away from the site. Also the items I did end up receiving are not even close to any decent quality for the price paid!
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
I placed my order to this company on July 26,2018. I too, paid the extra amount to have it sent to me sooner. As of August 19,2018, still no package or an email letting me know it would be delayed. Tried contacting them and the only way you can reach them is through email. Only to get a reply you will be contacted in 7 days. Thank God I only ordered one item, but I will never order again. I will be reporting them as well. Buyer beware!
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
I still have not received anything from JustFashionNow one month after placing my order. Part of it is in transit one week after receiving notification of shipping, but no word about the rest. This is very surprising from the Chinese who are usually very concerned about customer satisfaction. I will not buy from them again and I want to warn everyone about this unacceptable service. BUYER BEWARE!
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
I wish I would have read all of the reviews BEFORE I ordered from this bogus company! I ordered 5 items on June 20,2018, and have only received 3 items as of today, 8/15/18. The shoes look like they came from the Dollar Store. I tried contacting the company but the site does not allow you to. It is very deceiving. JustFashionNow does not even deserve ONE star! I will be reporting this company to the BBB!
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
I can't get these scammers to answer a single email about my order, which is now 13 days old, with no tracking number. Their site says it is "processing" but they won't respond to me. AVOID THESE DIRT BAGS! I'll never do business with them again.
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
They are running a scam and must be removed from the internet. I will be reporting them to Paypal and Google.
I ordered items over 2 months ago; They keep saying the items are delayed. After 4 weeks 2/7 items arrived. One ( a top) was not what I ordered the other ( shoes) very poor quality and did not resemble what they show on the website.
I demanded a refund for the remaining items; they said 2 more items have been shipped and they will refund for the remaining items within 1 week. That was over 2 weeks ago, the 2 items have not arrived and if you try track on their website it says unavailable ( even though they send you a tracking number). They have not returned my refund. This is a deceitful, dishonest company. I think the positive reviews that have been posted are fake.
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
Let me say simply that this is the ABSOLUTE WORST company I have ever ordered anything from. Order was placed 5/31/18 and finally received all items 8/14/18. NOTHING I ordered was quality - it has all gone in the trash - I wouldn't even take any of the items to Good Will. I hope when you read all these reviews that you never order from this company again.
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
If I had know that the products came from China, I would never have ordered. I ordered several things in June, it is now August and not received all my order! The ones I did receive are of poor quality, workmanship. BEWARE OF THIS COMPANY and DO NOT ORDER. Ads look great... products CHEAP AND CRAPPY!
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Their product looks NOTHING like advertised. It's inexpensive because it's all cheap materials, they said "leather" sandals and they are nothing close to leather. It's the worst product I have ever ordered. EVER. I COULDN'T EVEN TELL YOU WHAT MATERIAL IT IS! SOOO CHEAP AND TRASHY.
DO NOT WASTE YOUR TIME OR MONEY ON THIS WEBSITE.IT TOOK THEM OVER A MONTH TO DELIVER THEIR CHEAP PRODUCT THAT I THREW OUT THE SECOND I LOOKED AT IT.
I think all the good reviews on here are FAKE!
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Unfortunately, I didn't read the massive number of reviews warning against dealing with this company. Customers complain about everything including poor quality, inaccurate sizing and merchandise that takes forever to arrive or simply never arrives at all.
I got an email on 8/6 telling me that my order had been shipped, giving me an order and a tracking number. Yesterday I attempted to track the status of my order and the site said tracking number not found. Tried a few times to ensure that I had entered the number incorrectly. No luck. I then tried to contact customer service. There is no phone number. I was directed to a site where I explained the problem. I was prompted to hit "contact us". It would not download. Tried several time.My complaint did not go through. I tried a different site. Was again directed to "contact us" and someone would get back to me in 7 days. This is unacceptable and very poor customer service. I don't know when or if my order will arrive. I told them this. I don't think they care. Terrible company!
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Unfortunately! I did not look into this site before buying, I ordered two pairs of shoes, paid for expedited shipping and I'm still waiting for my order. It's been over a month now and still nothing, I have emailed customer service and I too receive an email stating I will be contacted in 7 days... Still no response, I will be looking into taking legal action against this site! This is unacceptable, this site needs to be blocked! DO NOT ORDER FROM HERE!
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
This is the second review I have left and I think I will continue to leave them for this company going forward. Nobody likes to get ripped off and looking at the growing number of reviews that is exactly what is going on. I sent my return back and paid for tracking and signage and they keep saying they haven't received it even though Royal Mail stipulates it arrived on the 6th June. It is now August! Absolutely despicable. How are they getting away with it? I will be looking into reporting them and suggest anyone thinking of buying from them steers clear. Rubbish products and no one who has a conscience works there.
Can you email us a photo of the mailing receipt, tracking number, shipping company name? We will check for you.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.