The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
If I could give this establishment a negative 10, I would. On 10/19/18, I purchased several pairs of shoes from JustFashionNow website, after waiting a week past my delivery date, I cancelled my order. Received all of my money back except for 1 pair of boots - boots they stated had been shipped. Tried tacking the boots with the provided tracking number, but could not find order online. On 11/30/18, I received a pair of boots that looked nothing like what I purchased from this website. Boots are very cheaply made and a size to small. In the process of trying to return the boots, they now tell me I need to pay to have them shipped back to China if I want a refund and I must be responsible for them arriving intact. DO NOT ORDER FROM THIS WEBSITE - IT IS A RIPOFF
Quick to take your money, even slower to respond if they ever respond, and no goods received, can't even get your money back because nobody gets back to you. Lost $100 to this company. By the sounds of other reviews its can take months to get your order. I feel robbed
Sorry for the inconvenience. Could you pls tell us your order number so we can check and handle it for you?
Took 2 months to receive boots, they were too small there is no phone#on invoice. I emailed them asking how to return and get refund.No return email. I've emailed them several times regarding this matter.
Sorry for the inconvenience. Could you pls tell us your order number so we can check and handle it for you?
N You will be dealing with a 2 bit business, like those cheap & dirty Asian shops that have set up across the world. This company has no process efficiencies & goods can take over 3 months to arrive; when they do arrive they are of very poor quality my shoes felt like they were made of cardboard... NOTE: Goods are stored & shipped from China; you deal with someone from there and they've been responsive so far - still waiting on 3 items to arrive - I'm dreading it!... REFUND process horrible quote Since international return might result in long waiting time and incur substantial return cost on your side. We recommend some alternative methods to resolve this offer you15% cash refund or 20% store credit refund instead of returning items CRAZY ALTERNATIVE! I have often purchased from international sites and have never experienced this STAY AWAY FROM THIS COMPANY AS YOU WILL BE VERY DISAPPOINTED & GETTING YOUR MONEY BACK WILL BE QUITE A TASK - THEN YOU WILL NEED TO INVOLVE YOUR BANK!... THERE ARE SO MANY OTHER INTERNATIONAL AND PROFESSIONAL SITES TO DEAL WITH.
Sorry for making you feel like that. But we are trying our best to solve the problems encountered and make our customers satisfied. We are doing every effort to provide best products and services, and always welcome your valuable advise.
100 STARS MINUS - they are online criminals STOP THIS COMPANY FOR CHEATING AND ADVERTISING ON WEBSITES
Sorry for making you feel like that. But we are trying our best to solve the problems encountered and make our customers satisfied.We will shipped the paid orders and refund for the cancelled and returned items.We are doing every effort to provide best products and services, and always welcome your valuable advise.
If I could give a negative rating, I would. Poor quality merchandise. Defective merchandise. Won't pay for return shipping for their defective products. Buyer beware. Any positive reviews are people working for the company utilizing broken English and statements that don't make any sense. Don't buy from this company.
Sorry for making you feel like that. But we are trying our best to solve the problems encountered and make our customers satisfied. If the item was defective, we will deal with it for you.
Since April 2018 I am waiting for my order, endless emails exchange.
Finally they promise to credit my card NEVER DID
Sorry for the inconvenience. Could you pls tell us your order number so we can check and handle it for you?
I ordered two coats and a pair of winter boots and they emailed me one by one per week saying out of stock. Then the little discount that was applied to my order of $101 was $13 off. Afterward, every item was said to be out of stock and the discount would be taken out of each item. I should also reed the damn reviews because It's been almost 3 weeks now and no order shipped.
I wasted $101, next time I'll order from the US only! Btw, the other reviews saying this so-called place is so great is fake reviews!
Sorry for the inconvenience. We won't take out of the discount from each item for this case. Could you pls tell us your order number so we can check it for you?
It's a scam! DO NOT BUY FROM THEM! I wish I read reviews before spending $106. Exactly the same things happened to me: received 2/6 dresses both cheap, thin, subpar fabric; no lining; not as advertised; not like the photo; colors different; one was even damaged; the other not as long as described. The other dresses I was told were on back order so having gotten the 1st which was hideous looking stretchy Jersey material not as advertised I requested they cancel the rest; the next day they tell me they were shipped & can't cancel meanwhile I can't track it. It took a while to get first two dresses & will take a while to get rest of order. I just want my money back but they offered to refund me $3 on a $20 dress instead of returning it but it's cheaper to ship it back & get full refund than $3! But they won't send me shipping label & return authorization. I want to throw these 2 dresses out! I can't wear them & would never give them to anyone. If it's too good to be true it's definitely a scam... Honestly by the time they send me the shipping label it will fall after the 15day return window and then I won't get refunded anything; watch!
Sorry for making you feel like that. But we are trying our best to solve the problems encountered and make our customers satisfied.We will shipped the paid orders and refund for the cancelled and returned items.We are doing every effort to provide best products and services, and always welcome your valuable advise.
Ordered rain boots a month ago and still do not have them. They took my money thru paypal but delivered no boots. There is no phone number or internet chat so you cannot talk to anyone. If you email, they just write back that the order has been shipped which is from China. Should not take a month or more to get boots--was planning to wear them while it is still raining, not this summer (if they ever do come).
Sorry for the inconvenience. Could you pls tell us your order number so we can check and handle it for you?
Just Fashion Now did a great job on our price. Very comfortable and efficent. Very nice community for customer.
Fast service great prices. This service is just nice. All people like this service. I hope all people enjoy thik price and service.
Just Fashion Now real online sites. I am highly recommended.its a great platform for online. Also trusted. So i suggest everyone to join here.
I like to buy in this store, have good offers most of the time, recently I made a great buy and the products as of constumbre arrived in good condition, have good quality in their products, the times that e bought in this store and received products of good quality, the customer service may be better but it is acceptable, every time I receive your packages are in good condition, very well protected and the articles fairly faithful to the image
I ordered a cute pair of boots from JustFashionNow back in July. It's now the end of Nov. Still no boots. A couple months ago I emailed the company asking about my order, they emailed back promptly saying it would be shipped "soon." (In turtle time maybe) Then received a notice about 2 weeks later saying it had shipped. (After ordering 2 months previous?) The tracking number they gave me NEVER worked. I still have NO idea where my boots are. I will NEVER EVER buy ANYTHING from this company again! And I will tell others to never do so either! Don't be tempted by the cheap prices.
Sorry for the inconvenience. Could you pls tell us your order number so we can check and handle it for you?
Just Fashion Now best company and service great. I'm satisfied and I will continue to buy. Will use again, they did a good job.
I'm satisfied and I will continue to buy. Will use again, they did good job. I recommended to take there service.
This supplier knows that if you buy through pay pal they will close the case after a short time.
We paid $107 for 3 items
Only 2 arrived and they then said that this wasn't there problem but we could claim for $63 for the 2 being returned
We then paid $35 for postage to return the goods to China
After a long delay and only after further corresponcence from us they said that the money would be back in our account within 7 days.
Still waiting two weeks later for the refund.
The quality is extremely poor.
It is the worst that I have seen out of China and frankly I would warn anyone to steer well clear of this supplier.
Sorry for the inconvenience. We will refund for the cancelled and returned items. Could you pls tell us your order number so we can check and handle it for you?
Ordered A line cotton blend dress. When arrived they were 100% polyester, cheap rubbish. I sent them back at my expense only to get them back months later as the return address they gave didn't exist. They will not refund until they get the items back. Impossible. Please also note this is a company in China. Don't be fooled, you will end up with rubbish and out of pocket!
Sorry for the inconvenience.It will take some time for the shipment of the return package. You can check it with your carrier. We will process your return for you after receiving your return package.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Sorry for making you feel like that. But we are trying our best to solve the problems encountered and make our customers satisfied. We are doing every effort to provide best products and services, and always welcome your valuable advise.