I am ecstatic to have found this boutique on the internet! My first purchase was for a printed T-shirt + plaid suspenders. This quirky top stood out to me, and I didn't have to think twice about buying it... SO cute and so different (in a good way)!
I bought a dress and shoes online and they literally arrived within a few days! I loved both articles! I had also sent her an email with some questions and they responded the same day! It was my first purchase and I will definitely buy from here again!
Ordered a blouse for my wife, The product received was clearly the wrong size and poorly fit( looked like an extra plus size and not a medium), Their return policy requires you pay for return to China making it exorbitantly expensive and difficult to return. They offer an option of paying you 15% of the cost which is hardly worth the effort for a few dollars. A total rip off!
Shopping was easy but some information of the merchandise were incorrect or did not agree with the picture (e.g. Color, pattern, etc.), quality and finishing of the products is not great but it's ok for the price.
I ordered several items for my size, some were the right fit, others were too large yet others were too small
It took more than 2 months since I placed the order before the merchandise was delivered
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We commit to providing a better shopping experience to consumers.
Shopping was easy but some information of the merchandise were incorrect or did not agree with the picture (e.g. Color, pattern, etc.)
Company does not want to sell clothes. They just want your data. I ordered over $200 in merchandise and billing would not apply the proper coupon codes. Horrible customer service. They could not see my order and kept telling me to apply coupon codes that did not work. Then they dumped my whole cart. Don't waste your time or money on this site. I could not even submit an order.
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
I am very happy with all the products from this site and have told many friends and family, I have received my complete order except for the replacement sandals as I received two right feet but I am sure the pair should arrive shortly.
I look forward to ordering more in the future.
Very pleased with the customer service I would give it a 15 out of ten.
Happy customer.
This is the only online store where I buy clothes because they deliver on time, the clothes are as described, the excellent value for money and free postage returns. It is also a page with a wide variety of clothing and accessories for all girls of any age!
We ordered with my best friend 6 shirts in this boutique to start. This can be called fast online service. By the way, the shirts are of great quality and with a very cute design, so I can only recommend this store to buy clothes on the web.
I wear a size medium so that what I ordered in the 5 items I bought. Each items was the size of an XL! So I wanted to return them. I have had awful experiences with overseas companies…. They never return your
Money! So this time I took the meager 15% they offered and gave $120.00 worth of clothes to Goodwill! I would never suggest this ( or actually any) overseas company. Hard lesson learned!
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We commit to providing a better shopping experience to consumers.
It said $5.00 discount for using my credit card... but it never was taken off my bill.
The tops I received were huge and of terrible quality which tells me the sizing chart is not accurate. Immediately I get an e-mail from them offering me a percentage for a cash refund & to keep the item. Why would I keep a too large item? I started wondering about their policy and sent an e-mail questioning how much each item cost... that started about half a dozen e-mails back and forth. The total cost of my order was $74.94 and my refund came to around $35. I decided to cut my losses and will not order from this company again.
I have ordered a dress 3 months ago but it was BO so it was shipped mid September. It has been 8 weeks now, and I never received the order. Plus the tracking has not been updated since they shipped out in September. I asked for a full refund several times now, they say to wait and that I have to pay shipping if they finally refund, which I doubt they will.
Please avoid this site, it is a complete fraud!
Sorry for the inconvenience caused. Pls contact our customer service team with the order number to help handle the specific issue and we will advise a satisfied solution.
Nice designs and styles but I find sizing is inconsistent. Returning items is next to impossible... cost and timing is prohibitive. Really too bad. Some of the items fit nicely but others were donated because they don't have a customer friendly option to return for a refund or exchange. I understand this in a way because their prices are fairly low but just to iffy to continue to order from them when you end up giving away half of your order or more. They did offer a discount to me instead of my trying to return the items which I did appreciate but it in no way covered the cost of the items that just didn't fit and would not cover the cost of trying to have them altered if that were possible which in my case would have ruined the design and pretty printed features.
My last order was perfect and arrived within the time frame it was expected.
Beautiful merchandise with some very nice design and color
I ordered Two items: a pair of blue pants that looked stunning in the picture, and a pair of sandals. My order arrived in two parcels, a few days apart - Why?
Big disappointment: the pants did not look at all like those in the picture, they were too big, horribly baggy, the fabric was awfully cheap, even the blue did not look the same. My only explanation is that this company probably produce cheap copies of good prototypes, the ones in the pictures. The sandals were much too big, by two sizes; an ornament was missing on one of them! Not fit to be worn.
And now I am getting the silent treatment on my request for a return, despite the pictures I sent. I think I can smell a scam.
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?
My shopping experience was ok but it can be difficult to find the checkout.
The merchandise was lovely but the styles range in different sizes. A Medium of one item is an extra large for another item.
I have 3 items to exchange for a different size and 2 that I don't like how they'd fit even if a different size.
I like to shop on Just Fashion Now, but a lot of their prices are really high. I love just scrolling through and seeing all of their selections of different clothing styles for different styled people. It is very fun I have not officially ordered anything so I cannot really say anything for how everything fits and everything but this is what I would like to order. This business is very helpful to categorize things to see where to look for certain things. I am a very young active girl who loves to go out and hang out with friends and just be unique.
Thanks for your attention. Please don't hesitate to contact us by email support@justfashionnow.com or chat if you have got any before sales question. We stay always at your service.
This is a fun site to shop with so many choices and good prices. However, some of the items were not what I was hoping for. Some were cheaper quality than they appeared in the picture and unexpected given the items I have purchased in the past. I will still shop there. I received all but 1 item prior to Christmas.
First time visiting site. Love your styles. Easy to order and I could have gone bankrupt with all the adorable styles but since this was my first adventure, I limited it to 4 items. Loved everything but the sandals didn't fit my narrow foot (but my sister loved them too so she got them!). The leggings were a little big and look more like pj bottoms. The tops were perfect!
First time visiting site. Easy to find what you are looking for and more! Love your styles.
I only buy the perfect clothes, on this website I found what I was looking for a tight dress and a long one. The shipment comes very well packed and adapts perfectly to my body. At the moment I have washed one of the dresses and it has no loss of color, although I recommend not washing it with hot water.
Unfortunately, service, quality and trust don't seem like a priority on many websites these days, but Zolucky is the exception! They have sent me my new dress, the size I chose, very good quality, and without complications or excuses! It was absolutely amazing.
I wouldn't add any stars if I could. Their site may look good but the products are very cheaply made nowhere close to correct sizes and the customer service is non existent, impossible to get your money back! Threw everything in garbage. Do the homework make sure its not coming from China.
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
If you ask for label. You will get authorization from us by email including a label with our return address in it.
I bought six dresses from this website - all were suppose to be 100 percent cotton. The label on the dresses say coton polyester - and they were 100 percent polyester junk. The dresses are low quality polyester junk that you cannot even use as rags. I wish I had found this site to read the reviews before I ordered. I am trying to send the items back for a refund, but I doubt I'll have any luck. $170 gone - do not buy from this website.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.