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JustFashionNowReviews 11,454

2.9
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JustFashionNow Reviews Summary

The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
2,772
value
476
shipping
465
returns
285
quality
6,955

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122,395 reviews
Arizona
3 reviews
3 helpful votes
Follow Jennifer G.
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DO NOT BUY ANYTHING FROM THEM. I bought some items and after not receiving them for over 6 weeks they emailed me apologizing and asking me to be patient, even offered me a refund of 25% for the inconvenience (never received it). I of course filed a complaint with Paypal but then agreed to the partial refund and to being patient so I let the paypal complaint end. At the 8 week mark I had not received my purchase and I again contacted them and found that they had sent a partial shipment. A few days later I actually received all of the items at once. Unfortunately only two of the items were what I ordered. The other items were partially missing, not items I ordered, crap quality and most of all not the sizes I ordered. It is obvious that rather than refund me any money they just mailed whatever they had on hand and considered it done. Here is the problem, they state that buyer pays all return shipping no matter what so I contacted them and the best I could get from them was "return shipping is so expensive how about a partial refund of 20% and you keep the items" - HOW IS THIS FAIR? This is a BAD company with BAD products and BAD ethics - I guess I should not have expected better from China.

Date of experience: May 22, 2019
Justfashion N. — JustFashionNow Rep
over a year old

We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return.

France
1 review
5 helpful votes
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Shipping was MONTHS delayed and ALL ITEMS WERE WRONGLY SIZED.
Return / refund policy is worse than HELL ITSELF and I've NEVER EVER felt so robbed in my entire online shopping experience.
It's a shame and such websites should be closed right away and people refund entirely

Date of experience: May 22, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused.If you want full refund, please follow the instruction that we emailed you to arrange your return.

GB
1 review
2 helpful votes
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NO STARS BEWARE.
May 21, 2019

Can only reiterate all the other 1 star reviews on this site. Ordered two items both unbelievably third rate shoddy copies of those displayed on their website. Stupidly fell for the promise of DESIGNER CLOTHES at discount prices. Both items had same label and one stated poly cotton for trousers advertised as cotton linen. Dress supposed to be relaxed fit but body con and looked SO CHEAP. Unfinished with threads hanging. No return instructions in package. I have taken out an escalated case claim thro PAYPAL and JFN have told me to return the goods at my own cost and close the case BEFORE ANY (IF) REFUND MADE. How come this company if still functioning - there is a WARNING on Martin's Money forum as well. Also received MAIL DEMON from them. I have learned from this site that JFN offer discounts compensation for good reviews. Just hoping PAYPAL will look after me and the other customers claiming through them.

Date of experience: May 21, 2019
Justfashion N. — JustFashionNow Rep
over a year old

We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return. Once we receive it successfully, we will process the refund to you.

GB
1 review
2 helpful votes
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Ordered dress back in Jan 2019, to date still have not received it. Sent numerous e-mails demanding a refund to be told its been shipped give us a few days.
Urge you not to use this website, they take money form you and you dont receive the goods.

Date of experience: May 21, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?

Israel
1 review
4 helpful votes
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Stay away!
May 20, 2019

Horrible quality. Ichy. Dont look at all like the pictures. Took along time to get them. When wanting to return, they send irrelevant emails. Stay away!

Date of experience: May 20, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused. Please send us your order number so that we can help you with the return process.

Illinois
1 review
7 helpful votes
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I knew I was taking a chance but the deals and pics are like Pandora's Box... it seemed irresistible. Clothes look NOTHING like the pics. I literally threw everything out because the stories about returns sounded horrid. I think what they do is put great pics out there then when the orders come in, they have someone without any skills try and duplicate. That's not only why they look different but what takes SO LONG. My small-ish order took 6 weeks to get. They don't even stitch up the pockets! So bad, I can't say enough bad things about them. Do NOT do what I did and "chance it". I promise, you will be disappointed.

Date of experience: May 20, 2019
Justfashion N. — JustFashionNow Rep
over a year old

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.We will try our best to improve our service and provide you the better shopping experience.

GB
1 review
5 helpful votes
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Returns policy
May 20, 2019

This company makes it so hard and costly to return items I have had to go for a 15% refund. All we wanted was a different size but their email was instructing me to send them to China and pay postage, custom fees then wait which they say will be a long time.
Would not recommend this company

Date of experience: May 20, 2019
Justfashion N. — JustFashionNow Rep
over a year old

We have stated the details clearly in our return policy. Please follow the instruction that we emailed you to arrange your return. Once we receive it successfully, we will exchange the item for you.

New York
1 review
4 helpful votes
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I wish I could rate them zero or minus stars.
Out of five items ordered at the end of March, I got two of them, other three - got an email - they just shipped yesterday, after almost two months.
These two items are a very low quality and for a chinese item of this quality, the prices are really outrageous. I would NOT buy again from this company and I would NOT recommend them to my worst enemies. Stay away!

Date of experience: May 19, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

GB
1 review
4 helpful votes
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I ordered 3 dresses. They arrived in 2 batches. The quality is. Poor and sizes wrong (ordered S received L).
I returned The 3 items together and after 3 months got a refund for 2. Still waiting for the third. Return postage is extortionate!
Hopeless customer service keep sending FAQS in response to every email.
Dreadful quality goods, dreadful Customer Service. Based in China.

Date of experience: May 19, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused. Please send us your order number so that we can handle the issue in proper manner.

France
1 review
0 helpful votes
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Overall so good
May 18, 2019

I went there for thr first time because I needed an outfit for a friend's wedding. The staff is so welcoming and helpful! Also, they have a huge selection of gorgeous pieces!

Date of experience: May 18, 2019
France
1 review
6 helpful votes
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Avoid at all costs
May 17, 2019

We received items that had no correspondence with what was ordered. Atrocious quality, nothing like the style, quality, colour or material advertised, badly stained. Procedure for returns and refunds clearly designed to deter any effective response. Waste of money in any case - we are told we must bear the cost of return (international postage to China is much more costly than postage from China). Serious waste of time already. We profoundly wish we had had nothing to do with this site.

Beware - there are numerous plainly fake positive reviews in circulation.

Date of experience: May 17, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Washington
1 review
3 helpful votes
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Cheap merchandise!
May 17, 2019

Took 6 weeks to receive sandals. Finally received them and was so disappointed in not only the construction and poor quality of the sandals but the size! Cannot adjust the heel strap to even come close to fitting my foot. So loose that I can't keep the sandal on! I would NEVER buy from this site again! Don't waste your time or money!

Date of experience: May 17, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.

Canada
1 review
4 helpful votes
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False advertizing
May 17, 2019

The dress I ordered was listed as linen & cotton; color wine/red. The dress arrived in polyester fabric color fuchsia pink! AND the wrong size! The three tops were listed as cotton, they too arrived in polyester. I was going to return these items to the company which is in CHINA but when I discovered the postage exceeded the value of my purchase... Harsh lesson! Foolish me I should have looked at the reviews before purchasing.

Date of experience: May 17, 2019
Justfashion N. — JustFashionNow Rep
over a year old

We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return.

GB
1 review
4 helpful votes
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I purchased 3 items from JustFashions which looked very elegant ands vibrant on their web site. By the way the website is also deceiving you to think you are buying from an AMERICAN SITE. When the items arrived they were cheap and flimsy and the colours were mutted. At great expense I returned the items to China with the labels they supplied. I tracked the parcel to their customs service where it remained for 6 weeks and the company repeated told me they have not received delivery. I then got Royal Mail themselves to tract the parcel only to discovered that it is now on its way back to me because the company wont pay the customs duty. They kept refusing my request for refund. I am on to their scam practices and will not give up until I receive my refund. WATCH THIS SPACE

Date of experience: May 17, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Our return address is valid, many customes could returned the items successfully, we have no idea why it was returned back to you. Due to we didn't received your return package, we can't process the refund to you. Hope for your understanding.

New York
1 review
4 helpful votes
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Customer Service
May 14, 2019

My order was placed 3/30/19, payment was taken from my account 4/1/19, it is now 5/14/19 and I have yet to receive my order. I have emailed them three times (you cannot call them) to inquire about my order. I just received an email notifying me that my order was shipped and that I should receive my order in 10-20 business days - two months later! I can only imagine how the quality of the clothing will be! I too wish I had read the reviews first. I will NEVER order from this company again!

Date of experience: May 14, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused. Could you send us the order number so that we can check it for you?

Spain
1 review
3 helpful votes
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TRACKING NUMBER IS NOT FOR SHIPMENT FROM CHINA TO SPAIN. IT'S ONLY FROM... SOME CITY IN EUROPE TO SPAIN. I HAVE ALREADY VERIFY WITH DHL CUSTOMER SERVICE. I HAVE PAY FOR EXPRESS SERVICE, BUT I WON'T RECEIVE THE PACKAGE ON TIME, PRETTY WEBSITE BUT WORST SERVICE! YOU CANNOT TRACK YOUR ORDER...
I Havent received the goods, so I can talk about quality.

Date of experience: May 14, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused. Please send us the order number so that we can check it for you.We will try our best to improve our efficiency and provide you the better shopping experience.

New Zealand
1 review
4 helpful votes
Follow Sue H.
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Everything negative I have read about this company happened to me. Wish I had seen those reviews before I had wasted my time and money. YOU HAVE BEEN WARNED! Stay away from this company!,

Date of experience: May 12, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry to hear that.We will try our best to improve our service and provide you the better shopping experience.

Canada
1 review
4 helpful votes
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Upon reception of the wrong dress, I emailed them asking for instructions. Not receiving reply, I sent back the package to the sender. Then I got an answer: I won't be reimbursed.
I contacted Consumer protection and was advised to go to paypal and make a claim.
I have done it. I have escalated it and it is in the process.

Date of experience: May 11, 2019
Justfashion N. — JustFashionNow Rep
over a year old

Sorry for the inconvenience caused. Please send us your order number so that we can check it for you.If we did sent you the wrong item, we take the responsibility for it.

New Mexico
1 review
4 helpful votes
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Terrible
May 11, 2019

If you decide to return anything you have to pay the shipping costs... the catch is the return label they send you is from China!

The dress I ordered did not look anything like the photograph. Complete rip off!

I'm sure if they have any good reviews they have paid for them!

Date of experience: May 11, 2019
Justfashion N. — JustFashionNow Rep
over a year old

We have stated the details clearly in our return policy.If you want full refund, please follow the instruction that we emailed you to arrange your return. Once we receive it successfully, we will process the refund to you.

North Carolina
2 reviews
1 helpful vote
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Honestly what more needs to be said? Oh, perhaps that it took 7 weeks for delivery... and so far no response from Company re: inquiry. DO NOT bother w this site!

Date of experience: May 10, 2019
Justfashion N. — JustFashionNow Rep
over a year old

We receive a high number of e-mails and requests during the peak season and therefore the response time is delayed.
For order status inquery, please do submit such an exact message as "Where is my order?" for faster response.

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124


justfashionnow.com
Rayleigh, Essex, United Kingdom
+347