The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I bought 2 printed dresses.
He sent a couple of weeks, which is normal in my case.
Very happy.
I'll buy again
Omg I recommend to everyone the jeans of this store, I'm in love with them, just choose a bigger size in the rigid jeans. They are comfortable and pleasant
Excellent garment! Same as the image! Magnificent fabric quality. It is thick and soft. It arrived fast, approximately ten days
Sizes are real, I bought all the clothes in size M, and they fit perfectly, I will buy here again because I can be sure that the clothes will like me.
Honestly, nothing bad has happened to me of what I read in other comments; On the contrary I have had an excellent experience that goes from the fast shipping that takes 7-15 days. And as for the quality of the clothes that I have ordered have been of very good quality, from tops to shoes I bought.
I would respectfully recommend to the store that it should improve the time of delivery of the merchandise, because the store is good, and will grow with its happy and satisfied customers.
Even though it took about 4 weeks for my order to arrive, JustFashionNow only give you 15 days to return items.
I ordered some items items hoping to take them on vacation with me, but because it took so long for them to arrive I was gone by then. When I got home and found the order, I tried on items and found that their sizing is completely sporadic. I had ordered several items all of the same size. Some fit, one item was too small, several were WAY TOO large. I contacted them and they would not allow a return.
I HAD A VERY GOOD PURCHASE, GOOD PRODUCTS, A GOOD PRICE AND QUICK SHIPPING OF ELEVEN DAYS, VERY CONTENT.
I had heard that in this site you find a lot of pretty clothes, and that's how it was: I find them and at excellent prices, half of what is offered in physical stores in my country.
Third dress I ordered finally turned up and is such poor quality and nothing like the photos. I am reluctant even to give it to a charity shop it is such bad quality.
A bag I ordered has split after two uses as well.
THIS COMPANY IS A MASSIVE SCAM. Don't believe the positive reviews they are not genuine. Save your money and shop elsewhere.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I truly wish I had checked here first before I fell into the trap of Just Fashion Now.
Please if you have not ordered yet save yourself the misery!
As with many of the other reviews here, I too was very disappointed with the quality of the items that did actually arrive - and I am still waiting for one top - which who knows if it will ever be delivered?
I have been in contact with the customer service to ask for a cancelation or refund and that is a joke.
My lesson is learned! All I can do is hope to help someone else for making the same mistake.
Sorry for the unhappy experience with us, we will keep improving our services and products.
I have had good experience buying, the first time I bought the order, the package arrived in less than 20 days and very well wrapped. It's cheaper than in other pages, I'll keep buying. Now I make my second purchase, I look forward to
Its the second time that I buy and I hope it is excellent! Also what I liked about this store are the excellent promotions, I hope that all the accessories that I will get are just as pretty as the previous ones
If I could chose 0 stars I would. Received 1 item in my order and it was the worst quality. Nothing like the picture. Different color, different fabric, size was off, and the quality was awful and I mean awful. I never received the rest of my order. 3 months later and they refuse to refund me after after I sent back the crappy item as suggested and never got the others(which was a lot) They asked me to pay them more money on a pay pal account and they would reship it. Total scam company. They also have chicpopo. ChicV is the company name. BAD!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This is a scam pretending to affiliate with PayPal and DHL. When I saw that I was overcharged, and there was no check out,. Seeing the unauthorized charge in my account, I called my bank to reverse the charges and refused delivery. Your bank will give you immediate credit for the disputed amount and send you a questionnaire. Say refused, keep a picture of the package you refuse It's all a con job not giving you sale prices, with no check out order review, ships late or not at all.
We apologize for the inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods and services to our customers.
Don't trust anything about sizing or material. I followed the measurements and received gigantic clothing. The sizes are inconsistent among the types of clothing (dress vs. pants). They said the clothes were linen. Not even close. Since they clearly state you must pay to return items to China, you are taking a chance. However, they may give you a 20% discount on their already cheap clothing. I took the chance. The pants were even more gigantic, though I sized down. And, right, they were not even close to being linen. I hope someone at Goodwill can fit into these giant clown pants.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
In any case, they did their best to fix the situation. Much gratitude to you for such staggering organization. Going to mastermind two or three dozen now.
If the Photographer can make these clothes look as good as they do in print I want to marry him... joking aside the products £94.00 worth were disgraceful. I have told Just Fashion Now I am going to write as many reviews as I can to the sum of my loss... I was out of time returning them due to an extended holiday, but wanted a refund as the goods were disgraceful, there is not excuse for the disgraceful shoddy products. One product looked as though the sleeves and length of the product had just been cut off with know edge sewing just ragged edges. And no I did not know they are made in China I missed where it may have said that on their website. I am going to name and shame and will mention each product as I go forward. ORDER NUMBER J*******
We apologize for the inconvenience.
Items can be returned within 15 days since delivery date (except for final sale items and swimsuits).
We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Items can be returned within 15 days since delivery date (except for final sale items and swimsuits).
If your items exceed 15 days from the delivered date. We can not issue refund of it. Hope you can understand.