I am a new online clothing buyer and originally was suspicious of the quality and size of the clothes, also that my money would be stolen. However, this online boutique has made it easy for you. All of my purchases have been beautiful and well-made garments and when I just received one that didn't look right, I was given the 100% painless online experience.
Buyers stay away from this website. The company is based in China and they have received tons of negative reviews worldwide. It is impossible to cancel your transaction or even get a refund... Their customer service is the worst of the worst - Its been one week and they still have not responded to me...
This Company is Not to Trust. I am waiting for Weeks now to get a proper reply regarding sending back the items which have very bad quality and smell awful. They offer you 15 percent back instead of returning the items. I hope this email help to protect other customers for this fake company.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
As a very good garment, of good quality, made of cotton, very clean and precise colors, which happens that after a while after wearing them the fabric gives a little bit, besides that since I had left over, I took one more. Size and not file because they fit perfectly. They have enchanted me
5 stars when I receive my T- shirt
I had no need to wait for a long time.
It was interesting to track its sending all along America.
The cost of the T-shirt was affordable
I hope economical situation in my country improves in the next years in order to buy your nice clothes
Disappointed with the dress. Picture and description showed dress was street length. When it arrived, it is almost to my ankles! Also size runs smaller. Dress material is okay, but duster material is very cheap looking! Don't think I will order from here again! Had to go and purchase another dress for the wedding!
Sorry I wasn't allowed to use the discount code on my first order.
Great variety of clothing for all shapes, sizes of girls. As an older woman, shopping at stores can be frustrating and annoying. Here they have a wide variety of clothing and styles, especially with the different labels, so I always find something I like. My daughter also enjoys shopping here, as do my friends.
No problem with ordering and it arrived when they said it would. From the photo on line the little leaves or petals on the front of the dress look silver but they are white. I will order from Just Fashion Now again, I am pleased with this purchase.
Not too happy with shipping $$$
Excellent online boutique I am impressed! I feel like I got a great bargain! I had some doubts, however my clothes arrived faster than expected. I bought a set of shirt and pants. The quality is excellent, fabric rich in pleasant feeling. The size I chose is fine, I wanted to play it safe.
The picture online does NOT reflect the goods. Advertised as leather boots when they look like very cheap plastic, I was hoping to get a full refund but it was obvious that this was extremely complicated so having read the reviews I opted to receive a 20:% refund. Do not buy from this company.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
It was long and difficult, using a pre-paid debit card but paypal took it and I now have paypal. Thank you. I hope the clothes are as good as they look.
Update. Received items. Only happy with one. But very happy with "only speaking to my dog "sweatshirt. Cheaply made though but like it.
It was long and difficult, using a pre-paid debit card but paypal took it and I now have paypal. Thank you. I hope the clothes are as good as they look.
My order was delivered in 2 shipments. In the first a dress felt like a plastic bag. I immediately followed the procedure &contacted the company on July 9. They responded that they received my email but have never sent info on where to return or a return order. The second order had a dress that did not fit. Again I
Followed procedure & was told to return it to China at my expense which might also include special tax
OR
They would give me a 16% refund.
Had to wait over 3 weeks for clothes. Week after I've placed the order, they emailed me to say my home address doesn't exist. I think they just play the game to delay delivery. Now I want to send all this poor quality clothes back to them and they want me to pay for shipping to China or 15% cash back. Never again. I'm so angry
Sorry that you are not satisfied with the item(s).
Purchase(swimsuits & final sale excluded) can be returned/exchanged within 15 days from the delivered date.
You can ask for label. You will get authorization from us by email with a label with our return address.
I love this website. I had previously bought them for my brother's wedding before the pandemic and the dress was beautiful and perfect for the wedding. This time I bought a plus size shirt for another family wedding and was really impressed with how quickly it came. It is also beautiful and it fits me well. A little warning though, it's more of a purple pattern than dark blue, still it looks good and I'm happy. Some tips when shopping online to avoid disappointment: always add a size to your usual size, then the clothes will fit you well.
I, and my family think you're clothes are just fab, one small problem is my little Sister is so small that the small items are a bit big for her, any thing I get has to be altered for her. Super service and fast delivery, great choice of really cool stuff love the animal prints, great sense of humour.
I bought a pair of shoes online, received the package a few days later, but the shoes were defective. I contacted customer service who responded immediately, managed to send them back (free return as established in their policy) and exchanged them for another pair, they kept me updated with emails about the different stages and in the end they gave me my new pair of shoes.
Although the patterns are very pretty and unique, the dress looks horrible in person and doesn't fit properly. I'm sending it back. Several of the size medium tops were too tight but the others fit fine. I am not thrilled with the feel of the fabrics. All in all, I rank this order 3 out of 5. Thank you.
Although the patterns are very pretty and unique, the dress looks horrible in person. I'm sending it back. Several of the size medium tops were too tight but the others fit fine. I am not thrilled with the feel of the fabrics. All in all, I rank this order 3 out of 5. Thank you.
I love the fabric designs. I am anxious to see how well the clothes fit!
First time ordering, have been thinking about it for awhile, so will let you know after I receive my order but so far I like what I see.
Received my order and love the sweatshirt, seems to be made well. Looks as advertised. The purse seems ok, not sure how it will hold up, love the style and color.
This has been the worse experience I have ever had with an on-line purchase! The return policy of requiring things to be returned within 15 days of delivery can require you to make several SEPARATE returns because what you order is shipped in numerous different shipments that arrive days/weeks apart. On top of that items need to be returned to China! And what they do not tell you is that in addition to paying for the return shipment, you would also be responsible for "According to our return policy, the customer is responsible for return shipping cost and any other related return charges (including possible custom fee)." This is not stated on their web-site that I could find, but included in an email with the return label.
I found all items to be of very poor quality and did not look at all like what is shown on line.
I will NEVER order from this company again and urge others not to do so either.
Sorry for the inconvenience caused.We will try our best to improve our service and provide you the better shopping experience.
Particularly with jewelry, it would be helpful to have it shown worn, or displayed next to an item everyone knows it relative size. I will not order from you again as I was very disappointed in the size of the earrings I received. The little dogwood flower looked a good size in the picture and there was no measurement given for it. The reality is that it is an earring for a child as it is about 1/4" in diameter. No fair on your part. The clothes I ordered fit my friend who is 3 sizes smaller than I. Sad I really liked those tops.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
I find something and then it gets lost and then have to go through a category to rebuild my order. If this order works, I will be back.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 13th among Women's Clothing sites.
Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.