I will never shop again, waited to long and it looks cheap and bad color; they make it hard as hell to return, just a nightmare. Don't know if I will ever see my money and I have to pay for shipping back to this awful place! Rating didn't go low enough
You have to buy too much for free shipping, and too many items excluded from free shipping. Most items are poly blend with little cotton, so a sweat shirt thinking it would shrink, is poly take that into consideration. Most everything I bought with that in mind for shrinkage, tee shirts, etc.
You have to buy too much for free shipping, and too many items excluded from free shipping.
Some items did not fit or were poor quality. I put in request for return label, but all I got was info on how it would cost so much to return items to China, and I can get 15% back on my unwanted items. Not exactly a good way to do business.
Please make some shirts with white cats too, and eventually start with different races (Persian, Egyptian, Bengal, etc.). For me it was a very, very satisfactory experience, and I'll get back to the store. I LIKE IT.
Whenever there is a small problem with my order,) only once out of so many that I have bought here) the service on this page has been incredible. I recommend buying in this store since the clothes are also super cute and each garment I have bought has been of good quality!
Beautiful fashions and great prices on them! They even went the extra mile and was able to change the mailing address for me. The items made it to me in a very reasonable time frame. The size fir as it should and I am very pleased! Will probably be ordering more later.
Easy to navigate site, and the discounts were automatically added. It took a very long time to be delivered. The items are nice, I don't think the fabric is always as described. I was looking for cotton, and maybe the items have some cotton, but not all cotton. The sizes run a bit small. I read some really awful reviews after I ordered my items. Those did not happen for me. The items look like the web page. Only one item is too small out of a Lot of things I ordered. Their prices are very good.
Easy to navigate site, and the discounts were automatically added.
Easy to use website. They have all the clothing designs that I like. Much cheaper than the stores in a mall. Free delivery if you spend more than a certain amount. I received my order easily and in a short time and I live in a regional area, so it really impressed me. I also got some free sample surprises!
I will always shop online here, I bought them a shirt last time, they sent me a message confirming the purchase. I trust your judgment and it saves me time, I live at least 20 miles from any physical store and this website is a lifesaver and a gas and money saver. Excellent place to buy clothes on the internet.
I love ordering on this website because it has everything I need, the shipping fee can be free or very cheap! It also has a fast delivery time, so whenever I run out of current clothing, I place an order - it arrives just in time! Even in pandemic :)
The delivery time has a bit long, but totally understandable with the times we are currently living in. I was very happy with all my items and they were exactly as described on the website. The fabric of all the tops and summer dresses is super silky and soft.
Website was simple to use. Tons of variety and good prices.
It is now 1 month since I ordered a dress. I missed being able to wear it to an occasion this past weekend and I am not getting a satisfactory answer from the "chat" folks or the e-mail folks. It's rather unfortunate that there is such bad customer service.
, I returned the items to the shipping address and they said I should used a label they sent me after I dropped it off at UPS. I bet I won't get my refund. I will never order anything else from them. Even though they have some nice selections.
Read the four and five star reviews. They are obviously not genuine, but written by the company. The English is blatantly written by a Chinese/ Asian.
The quality of goods is abysmal, the returns policy non existent, delivery is haphazard. All together a very forgettable experience that I will not repeat!
They should not be allowed to trade, full stop!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
If I could give a negative rating, I would. Poor quality merchandise. Defective merchandise. Won't pay for return shipping for their defective products. Buyer beware. Any positive reviews are people working for the company utilizing broken English and statements that don't make any sense. Don't buy from this company.
Sorry for making you feel like that. But we are trying our best to solve the problems encountered and make our customers satisfied. If the item was defective, we will deal with it for you.
Today I was desperate to change my order for an online feature! Here they did everything possible to help me and made it possible. No other online boutique has been as helpful or helpful in my experience. Hands down the best customer service I have ever experienced! Thank you! I highly recommend this boutique for its quality and customer service!
Do not buy from them the dresses I ordered were nothing like the photos.One dress was meant to be navy blue, Im not sure what colour you would call it but it is the most disgusting shade of blue I have ever seen. Sizing is all over the place.Be smart don't buy from this site you will be very disappointed
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
The best online shopping website loves to shop here, because it offers everything from clothes to cute accessories. Then I can buy my beauty products and clothes at once. They provide a discount almost always. It is such an affordable price, I will always recommend it to my friends.
Fast service and great quality! I have a great weekend. I placed the order a few days ago and my dresses arrived today, 11 days after the order. You may not think this is amazing, but it is an international shipment. Usually it takes more than three weeks to get something here so I'm very happy. The quality of the dresses is equally impressive. Thank you heaps!
Great dresses and excellent customer service. I bought a couple of dresses online, which came with free shipping and arrived within 2 weeks. The dresses were excellently priced and of excellent quality. I had a query that I emailed them about and they responded very quickly and went out of their way to help me. Thank you team! Very impressed and soon I will buy here again
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 13th among Women's Clothing sites.
Dear customer,
Sorry that you are not satisfied with the items and the service. For more details of the return policy, you can check on https://justfashionnow.com/information/Returns
Please note that full refund of the return package would be provided once our return center received the package. Hope for your understanding.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com