I ordered four items on June 8 and I am still missing one item and it is now September 14. I have communicated with their customer service and gotten very little in response. I wish I had never gone to this website. I do a lot of online ordering and this definitely is the worst.
Love the styles. Would like to see more wool and cotton used. V necks a must for broad shoulders and larger busts. Earthy colours I love.
I was going to return some of the items but postage was over $80.00, so I have kept it all and donated what didn't fit to the opportunity shop.
The items I ordered arrived in a timely fashion... Not FAST, but adequate. Checking the sizes is crucial. Two of the 5 outfits fit. The others were too small. I can't say I double checked the size chart. So, please learn from my mistake. Most of them were Dry Clean Only, so consider that, too.
Easy to navigate and pictures are excellent. I hope sizes are accurate.
I ordered a large quantity of clothing from just fashion now and they will not take a refund or return after 15 days has passed. I find this ridiculous! I will NEVER order from this website again and advise all my friends to do the same
Sorry, our return period is 15 days. Please apply for a return within this time period.
I waited nearly 5 weeks for my order to arrive and when it did, it was the wrong item. I ordered calf-length, waterproof snow boots with two buttons on the side. I received suede, ankle boots with a single side button. I took photos of both, highlighting the difference and sent both photos to customer service who replied telling me they sent the correct item and any differences was due to computer resolution. Who knew a computer resolution would show 2 buttons on one image and a single button on another?
Clearly this company has no ethics and no honor. They obviously don't care if they take people's hard-earned money and ship then anything they want. Disgraceful.
Sorry you are not satisfied with your purchase.We will do better.
Very confusing... I received something slightly different, instead long sleeves, the dress has only short sleeves. On another occasion, I received pants made of polyester instead of cotton. Impossible to contact you, I am going to give those polyester pans to salvation Roy.
Very please with one of the dresses I obtained a few weeks ago. I would fate your services as 50%.
J. V.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
Your claim/complaint/feedback is very important to us and to our designers.
We will do our best to address your concerns and serve your fashion needs.
Products quality are not as described/shown. Very thin, low quality cotton and linen used. Also one of the dresses I ordered was replaced with a similar dress without notification or consent.
Return was a complete hassle. I ate the cost and chalked this up to a bad experience. Want nothing to do with this scam!
I am really happy about my order from this store. Clothes with good quality, absolutely awesome- look beautiful, no smell, no sticking threads, perfectly sewed. Shipping was fast without no complication. Customer service really helpful, response for question is fast. It is easy to pay for an order, I think everyone can do it. Delivery fast. I have no reason to complain Will order more
Just here to read customer reviews. Seems to be another SCAM company--along with so many others on the internet that hook you with adorable clothes, people order them, takes forever to get them, and then product is NOTHING like it's advertised. Returns are impossible. Buyer beware. I don't buy anything anymore unless I read the reviews first.
JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
It took me a long time to figure out how to get in and order. I had to order something else, less expensive, before I could order the dress I chose. The total does not show until after the payment is made. I never experienced such odd, backwards, confusing road blocks before when ordering online.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The item was not at all what was was pictured - it is impractical to return to China, and the 15% refund is not acceptable. I am thoroughly disgusted with this company and will make sure that no one of my acquaintance falls for its deceptive advertising.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Love the styles! Shipping a bit high - easy forms to complete
Have ordered many items from this company and have always been pleased with my purchases. However the items l ordered are different to the photos on the site. The style certainly varies.the material is very thin but for summer lm happy with this. Just be aware that what you see isn't exactly what you get.
Easy, but should have option for aus dollars. Wrong shade sent and a measly refund amount offered if I kept garment that I won't wear it well, can pass it on I guess. Also a dress I ordered was wrong length, ordered maxi, shore dress arrived and puckering down one side. Won't be shopping again.
Great website and variety of threads to choose from:)
I had trouble using your search engine. I would enter Foxes and get no hits
Cant wait to receive my order and try out your threads.
I wish you offered the Boho dresses in 100 percent cotton
Great website and variety of threads to choose from:)
I had trouble using your search engine. I would enter Foxes and get no hits
Cant wait to receive my order and try out your threads.
I wish you offered the Boho dresses in 100 percent cotton
I often buy online here. They have a great variety and the service is absolutely brilliant.
I love modern accessories designs. I have always found that everything comes very fast. With a lot of competition these days, it's easy to get distracted by cheap online stores. Don't get burned and get a fabulous experience here.
Love your styles and choices of colors, but some items I received was not exactly what I was expecting. Please show more photos, front and back. Also the description of the material, would be nice to know if it is stretchy or not. Sizes were helpful and for the most part all the items fit.
Love your styles and choices of colors. Search feature is very functional and helpful.
1 blouse looks like a drop of the ink from the design dropped on the front of the blouse right under your chin. One pretty spring colored blouse had lots of buttons down the front but was missing one button two from the top, and no extra buttons to fix myself. One I bought was smaller than anticipated in the arms. But all were pretty and as shown except for these issues, and it really took quite awhile to get them.
Two of the items I received were not a described or as seen in the advertisement. Very flimsy fabric and the shirt was sent in a size small (I ordered a medium). Upon contacting customer service I was told that I could return, but it would be at my own expense...to China!
I am someone who does not like shopping and someone suggested this company on the internet. I bought a lot of items, but unfortunately most of them were ultimately inappropriate. The delivery service, communication and return procedure were almost uninterrupted. They were helpful, supportive and cannot recommend them highly enough. Thank you.
Poor quality, poor workmanship, sizing is to some standard for the wee folks in Ireland (leprechauns), takes forever to arrive, when you try to return the item the shipping exceeds the value of the garment, Then they offer you a 15% refund if you debate returning. Just an absolute rip-off. Stay away!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 13th among Women's Clothing sites.
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve. If there is one item missing, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will review the issue and help you to resolve the issue ASAP.