Shopping was easy but, Customer service was good, but... it takes too long to get from oversees- I presume. Sizes are hard to determine as normal China made clothing is to up to part with U. S sizes. So, some items were too big, some were too small, and the quality of fabric is horrible. Also the necklace I bought broke as soon as it was removed from the package. The models they use and the photographs they use to promote the clothing are no where near how they look or fit in person.
I wanted to return my $100+ worth of clothing, but then I knew it would be such a hassle since they are clearly not made in the U.S. - so I'm just giving all five of the pieces away.
If you like the clothes on sale, I suggest you buy from this website. I have had nothing but excellent experiences with them. For the clothes I know, it is one of my reference sites on the internet. I've never had to return anything so far so I can't comment on that, but their prices and selection are great, and in my experience, items ship quickly. I highly recommend it.
I ordered the item several sizes bigger than I usually wear since I ordered some things from a similar site in the past and they ran VERY small.
No luck! Still too small.
Forget returning items. They tell you that you ae responsible for shipping back to China and Customs charges. I may as well donate the item.
I ordered seven clothing items. I double checked that they were cotton which turns out to be polyester. The garment photos looked embroidered or well made. NOT! To return two items to CHINA costs $27!
We apologize that you didn't have a good shopping experience with us,and will
Check this issue for you. We do hope you could have a better shopping
Experience and will try our best to improving our products and services.
I love this online store. Excellent styles at reasonable prices and of good quality too. I recommend them to all my friends, family and colleagues I always get lovely compliments on my looks, thank you!
Ordering was easy. It took quite a while to get to me.
The clothes look so great in the photos; but they just don't fit well. All of the tops felt like I slipped on a pillowcase with armholes. All three items were like this. It just proved the old saying that you get what you pay for.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Please do not choose the size according you usually wear. You should refer to size chart to check the measurement.
We commit to providing a better shopping experience to consumers,and your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
After analyzing whether this clothing website was for me, I was more than impressed with the efficient and comprehensive service. Really easy to buy, the two dresses I ordered were really beautiful, only one beats the other Delivery service has been brilliant so far, I will spread my voice among my friends and sing praises to this page.
Incredible clothing designs, online shopping at its best! I use this boutique regularly, my favorite part is that no matter how many sales you buy, shipping is always a flat fee. I received 7 packages on my last purchase, all at incredible prices and only one shipping fee. Great quality brands, at great prices, there is nothing better!
I am very disappointed. They are deceptive. The fabrics and styles are different colors and materials. Fit is not as described also. Non stretch silky cheep fabric. They are copying clothes that have sold well. They are fakes.
Thank you for your feedback. We are deeply sorry that you are not satisfied with our product and service.
Could you please provide your order number so that we can help?
I lost a money for a purchase and for returned shipment. No even partial refund. Nothing!
They have sent me product of unbelievable low quality, that impossible to wear. I asked for refund but they requested to return "the goods". I've paid for tracked postal shipment. And guess what? No refund and no answers on my emails for a 3 months! Beware of SCAM.
Can you offer the order number so that we can check for you? We can not see your pic clearly.
Much less efficient than Amazon. I got notices that my item had arrived when it didn't until later for both deliveries. I think I've become spoiled by Amazon.
I loved the nightgown I ordered, but found I don't care for the style of the dress I just received, and the material is very thin. Just shows you get what you pay for. The quality of the flannel fabric in the nightgown is deteriorating more quickly than average.
Don't think I'll order something that won't be delivered until months later again. This was worth a try, but I won't buy from this company again.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our service and provide you the better shopping experience.
DO NOT do business with these thieves. I ordered $145.00 of products from them. After a month of waiting I received the worst quality clothing I have ever seen. I bought coats and sweaters for winter. The so-called coats were made from an extremely lightweight, unidentifiable fabric that looks like compressed lint. The sweaters had like a foam-like backing you'd find on bathmats. Its a complete battle to get a refund. They expect you to return things to China instead of the San Francisco shipping location. In lieu of a refund they offer a 15% cash consolation. I sent them $145 - they offer $21.75 in return.
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our service and provide you the better shopping experience.
Sizes are all over the place... sweatshirt in XL is very tight (almost can't wear it) yet another top extremely loose and oversized for an XL... took WAY too long for the products to be shipped and get here. Quality seems okay, but having to exchange for different sizes would be VERY painful and now too late for the holidays. Not real impressed
Size of items from different designers differ. Sorry that they did not fit your body shape.
Could you please measure the inaccurate size item by yourself with a ruler? So that we could check the size accordingly.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I love the PHOTOS of the clothing... I sure hope it's decent quality. I'll review once I receive them.
So happy. I love this online clothing store, it is my place for every birthday, engagement, formal and wedding, I just bought a birthday dress in rose gold and I am very excited to see how it looks on me because I have always felt nothing but beautiful in it. Articles on the website! I always receive my orders the day they promise!
The shopping part was fine. I requested a return ticket. I was sent an email offering me 20% a refund and I could keep the items. I just took the 20% and I'm giving everything to a woman's shelter. I have gone through this before (not with you) but another company from China. I returned the order and never got the refund. I would have preferred sending every thing back on my nickel but felt I'd be out that much more. So there for because of your return policy I will not be buying anything else from you.
I don't see a free dress after I ordered a certain number.
I'm also having trouble with the sizing. It says bust size 95 inches for some items and I'm getting a small. (?) When I get them they fit me like a sack of potatoes.I'd like to see the laundering directions before I buy, because when I receive them its recommended dry cleaning which I don't like to do. Your clothes look so cute online, but I'm having trouble with sizing and clothes care when they arrive. I start the return process and am told to wait up to 48 hours, but I'm frustrated hearing back from you for my return. I wish your company was more user friendly.
Took almost a month to get my order. Extremely poor quality of all items received. Tried to return and I have to pay return shipping to China and custom fees. Will never order again from this horrible company.
Dear customer,
Sorry that you are not satisfied with our producsts. It would be helpful that if you can provide your order number to us so that we can check the related issue as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The fastest and most professional online service ever, the customer service people at this online boutique should be promoted to Employees of the Year! Finally arrived, the dress is how I dreamed it. Thank you so much for everything.
Amazing customer service, fast shipping, good quality and amazing product! I love how it came fast, just in time for my vacation, the bracelets look like the real product. You really can't tell the difference, I'm hypnotized by that.
This stuff is from China and is absolute garbage. I would be ashamed to give it away. They suggest to dry clean everything because they know it would make it through a wash. They say you can return items but the postage costs more than the items. STAY AWAY!
Thank you so much for your feedback and we'll report it to improve our product and service.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 13th among Women's Clothing sites.
Sorry for the inconvenience caused. We will try our best to improve our service and provide you the better shopping experience.