business logo of JustFashionNow

JustFashionNow

How would you rate JustFashionNow?
grey star
grey star
grey star
grey star
grey star
New York
1 review
0 helpful votes
Follow lola s.
Unfollow lola s.
Send Message
Share Review
Report Review

FANTASTIC.
October 13, 2020

Very satisfied with the way the customer service dealt with my problem, thanks to this website I will definitely go back online shopping. I ordered a dress that arrived in a few days, it is perfect, but unfortunately it had a small flaw. They sent me another dress in record time, which was perfect. Very happy.

Date of experience: October 12, 2020
GB
1 review
10 helpful votes
Follow Susan J.
Unfollow Susan J.
Send Message
Share Review
Report Review

I thought that they were a US firm. I stupidly didn't think to read any reviews. I even paid extra to get 5 day shipping... I wish that I could get my hands on these thieves. Lesson learnt. I only gave one star as it was the lowest. Obviously they don't rate any stars. Be warned.

Date of experience: June 7, 2018
Justfashion N. JustFashionNow Rep
over a year old

We are sorry for the inconvenience caused. Please log into your account first and then click Contact Us to submit your message.
For faster response to order status query, please do submit a message " Please tell me when I can expect my order."

Texas
1 review
0 helpful votes
Follow Austin N.
Unfollow Austin N.
Send Message
Share Review
Report Review

Lots of compliments
November 1, 2022
Updated review

Postage is too much. That is my only negative comment.
I am a seamstress and I had to hem up both dresses to wear with my boots. The long sleeves keep me warm on cold days but the dresses are not heavy or hot. I feel like the fabric breathes and keeps my temperature "just right".

Date of experience: November 1, 2022

Postage is too much
October 27, 2022
Previous review

Postage is too much.

Date of experience: September 27, 2022
Canada
1 review
0 helpful votes
Follow Donna B.
Unfollow Donna B.
Send Message
Share Review
Report Review

Disappointing
August 28, 2021
Updated review

The item was defective, and also was so creased it looked very unattractive, many e-mails back and forth without resolving. They offered a discount on the item but I did not want to keep it, the return instructions were complicated involving sending the parcel which was sent within Canada back to China at my own expense.

JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 29, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com


Easy checkout, hope item is as good as it looks
June 29, 2021
Previous review

Easy checkout, hope item is as good as it looks

Date of experience: June 29, 2021
California
1 review
0 helpful votes
Follow Cath L.
Unfollow Cath L.
Send Message
Share Review
Report Review

Did not order what I received.
May 6, 2022
Updated review

Saw your advertising ad and looked at many choices. I clicked on two beautiful blouses for my daughter and when I went to place the order as a new customer was told I already had an account. When site asked for my password, I had no clue. Went to reset PW but could not. Decided to call Customer Service Dept the next day but then got busy and didn't call. I was doubly shocked when the package came from you: 1.) Because what arrived was not what I was going to purchase; and 2.) I never completed the original order.

Date of experience: April 6, 2022

NO SURE WHAT TO SAY
April 6, 2022
Previous review

NO SURE WHAT TO SAY. FIRST TIME ORDERING.

Date of experience: March 7, 2022
Canada
3 reviews
1 helpful vote
Follow Sue M.
Unfollow Sue M.
Send Message
Share Review
Report Review

Some what satisfied
February 28, 2023

There is a lot to look at. One item I ordered took a month to come, the second 6 weeks and I am still waiting on the third item. The tops were well made but too big so I have to return for a smaller size. Time will tell if I order more items or not.

Date of experience: February 28, 2023
Arizona
1 review
0 helpful votes
Follow Cath U.
Unfollow Cath U.
Send Message
Share Review
Report Review

Returns appear impossible
May 6, 2023

Purchased 3 items. All were as described and good quality. However 2 of the items didn't fit. I have found it impossible to return them. I submitted a ticket but never received a return #. I think they are waiting for the 30 day return window to expire. Sadly I won't be ordering from them again.

Date of experience: May 6, 2023
France
1 review
0 helpful votes
Follow gema w.
Unfollow gema w.
Send Message
Share Review
Report Review

It's always such a nice experience to shop online here! The team is always more than happy to help and I love that they accept returns (by store credit) on change-of-mind purchases. I have never had a problem with the quality of their products and the price is also quite reasonable. Truly my favorite online store!

Date of experience: July 10, 2020
California
1 review
0 helpful votes
Follow Lisa Y.
Unfollow Lisa Y.
Send Message
Share Review
Report Review

Size charts misleading
September 5, 2021
Updated review

I would have liked being given an idea of how long the wait period for delivery was going to be.
I found that even with the measuring instructions that the items did not end up being true to size. There was odd fitting items with what I ordered.
I will need to make some returns from my order, so I'm looking to get customer service help to make the process easy to do.

JustFashionNow attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 6, 2021
Miss W. JustFashionNow Rep
over a year old

Sorry that you are not satisfied with the item(s).

Size of items from different designers differ. ​Sorry that they did not fit your body shape.

To improve the product quality and service, may I know which items you want to return?

We value your business and we promise you that we will settle this matter at the best way we can.

If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com


Process is somewhat confusing
July 6, 2021
Previous review

Process is somewhat confusing

Date of experience: July 6, 2021
Utah
1 review
0 helpful votes
Follow Andrea X.
Unfollow Andrea X.
Send Message
Share Review
Report Review

Sorry, but not satisfied
July 3, 2022
Updated review

On line all that I picked looked beautiful and I could hardly wait to get them. I measured myself to make sure the sizing was correct. When they arrived some were to big and some to small. One blouse will be ok. Cheaply made and poor fitting. The shoes are very slippery to walk in, both the inside and the soles. Not a safe shoe. I will be returning several of the pieces.

Date of experience: June 3, 2022

Beautiful choices, great bargains, easy shopping
May 3, 2022
Previous review

Beautiful choices, great bargains, easy shopping

Date of experience: May 3, 2022
Australia
1 review
1 helpful vote
Follow Rachelle O.
Unfollow Rachelle O.
Send Message
Share Review
Report Review

I often buy clothes from this website, the prices are great for what you get, I only had to return a shirt once because it was too big. They refunded me the day after I received it, which is good considering it says up to 9 days for the refund. Some clothes are not as good as the picture shows, but if you check the reviews first, some show customer pictures and then decide whether you want to buy the clothes or not.

Date of experience: December 1, 2021
Michigan
2 reviews
2 helpful votes
Follow Christina C.
Unfollow Christina C.
Send Message
Share Review
Report Review

Don't waste your time
September 10, 2018

It took 40 days to get my order and the return ( they were very mis-sized) has been a huge hassle. They tell you to return items within 15 days, but they don't send the address or return number so that you can do it. I've requested a return twice and a week has already gone by... I've emailed them 3 times and I get no help. I'm going to contact my credit card company to get my money back and will consider myself lucky if that happens!

Date of experience: September 10, 2018
Justfashion N. JustFashionNow Rep
over a year old

Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.

Canada
3 reviews
3 helpful votes
Follow kim W.
Unfollow kim W.
Send Message
Share Review
Report Review

Dresses ordered and received
December 28, 2021

Ordering is easy - but have not seen the quality of the goods - order placed. Goods have been received- dresses are just ok - 5 ordered 2 I can't wear because one is too short and the other is too tight. I am not sure I like the material of any of them. Don't know if they will turn to limp rags once washed or shrink so much that I can't wear them. Didn't expect much for the cost and got materials that are "iffy".

Date of experience: December 28, 2021
GB
1 review
0 helpful votes
Follow HECUBA J.
Unfollow HECUBA J.
Send Message
Share Review
Report Review

I love using this online boutique for all kinds of events and just cute everyday pieces. Sometimes it is difficult to know how things will fit together, but it is very easy to return things when necessary! I have several really cool dresses from here that I love to wear!

Date of experience: October 17, 2020
Rhode Island
1 review
0 helpful votes
Follow Helen J.
Unfollow Helen J.
Send Message
Share Review
Report Review

Poorly Crafted
September 12, 2021

I saw online; the the styles and colours were appealing; I ordered. Delivery charges were very high, but the goods arrived in a timely fashion. They were of such shoddy construction that I brought them, without even trying on, to the local church thrift shop.
I won't be ordering again.

Date of experience: September 12, 2021
New Jersey
1 review
0 helpful votes
Follow Ann I.
Unfollow Ann I.
Send Message
Share Review
Report Review

Nothing fit well
May 19, 2022

Shipping was a shock. Wish I had seen the free shipping over $109.00 BEFORE I placed my order.
I do like the choices but probably won't order from here again because of that.
Also, while the products look nice, the sizes are way off. Maybe because, being made in China, they do not know how to make for extra large women. I refuse to return them because of the shipping fee so that is another reason I will not order from here again.

Date of experience: May 19, 2022
Arizona
1 review
2 helpful votes
Follow S R.
Unfollow S R.
Send Message
Share Review
Report Review

This has to be the worst site imaginable. Their sizes run very small and the fabrics are junk. No shape, no sizing. Too bad as some of the styles are nice but when they arrive, you will never wear them. It cost $$$$$$ to send back to China and they know it So, they offer $15% on $26 about $3.00 return on your order if that. Remember, these items are all made in China and they have no representative in the USA to be able to return goods. It may cost you for returns more than the original cost of your order. HORRIBLE COMPANY!

Date of experience: June 10, 2019
Justfashion N. JustFashionNow Rep
over a year old

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Washington
1 review
0 helpful votes
Follow Nicole T.
Unfollow Nicole T.
Send Message
Share Review
Report Review

Disappointed...
September 18, 2022

One ring was quite pretty, but the rest of the jewelry was not as expected. The 2 shirts were attractive but too wide and too short. I don't usually buy tops that don't state they are at least 32 inches. Ah well, live and learn. Should probably send shirts back.

Date of experience: September 18, 2022
California
1 review
0 helpful votes
Follow Alex A.
Unfollow Alex A.
Send Message
Share Review
Report Review

Cute dress!
September 21, 2021

Quick & easy. One thing - you should not have your website go back to the beginning when someone looks at an item. That is very annoying & will probably discourage many people from using your site - I know it will me & I would like to order from you again!

Date of experience: September 21, 2021
Canada
1 review
0 helpful votes
Follow Dominga R.
Unfollow Dominga R.
Send Message
Share Review
Report Review

The best customer service and your items arrive so fast! I would recommend it for all your clothing needs.
The process is very easy and you will always get a small sample or gift that comes with your order!
Super satisfied with everything, I can recommend it to any girl!

Date of experience: April 19, 2020

Overview

JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 12th among Women's Clothing sites.

service
2,772
value
476
shipping
465
returns
285
quality
6,955
This company responds to reviews on average within 1 day

Instant Feedback

122,396 reviews
+347