Very satisfied with the way the customer service dealt with my problem, thanks to this website I will definitely go back online shopping. I ordered a dress that arrived in a few days, it is perfect, but unfortunately it had a small flaw. They sent me another dress in record time, which was perfect. Very happy.
I thought that they were a US firm. I stupidly didn't think to read any reviews. I even paid extra to get 5 day shipping... I wish that I could get my hands on these thieves. Lesson learnt. I only gave one star as it was the lowest. Obviously they don't rate any stars. Be warned.
Postage is too much. That is my only negative comment.
I am a seamstress and I had to hem up both dresses to wear with my boots. The long sleeves keep me warm on cold days but the dresses are not heavy or hot. I feel like the fabric breathes and keeps my temperature "just right".
The item was defective, and also was so creased it looked very unattractive, many e-mails back and forth without resolving. They offered a discount on the item but I did not want to keep it, the return instructions were complicated involving sending the parcel which was sent within Canada back to China at my own expense.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Easy checkout, hope item is as good as it looks
Saw your advertising ad and looked at many choices. I clicked on two beautiful blouses for my daughter and when I went to place the order as a new customer was told I already had an account. When site asked for my password, I had no clue. Went to reset PW but could not. Decided to call Customer Service Dept the next day but then got busy and didn't call. I was doubly shocked when the package came from you: 1.) Because what arrived was not what I was going to purchase; and 2.) I never completed the original order.
There is a lot to look at. One item I ordered took a month to come, the second 6 weeks and I am still waiting on the third item. The tops were well made but too big so I have to return for a smaller size. Time will tell if I order more items or not.
Purchased 3 items. All were as described and good quality. However 2 of the items didn't fit. I have found it impossible to return them. I submitted a ticket but never received a return #. I think they are waiting for the 30 day return window to expire. Sadly I won't be ordering from them again.
It's always such a nice experience to shop online here! The team is always more than happy to help and I love that they accept returns (by store credit) on change-of-mind purchases. I have never had a problem with the quality of their products and the price is also quite reasonable. Truly my favorite online store!
I would have liked being given an idea of how long the wait period for delivery was going to be.
I found that even with the measuring instructions that the items did not end up being true to size. There was odd fitting items with what I ordered.
I will need to make some returns from my order, so I'm looking to get customer service help to make the process easy to do.
Sorry that you are not satisfied with the item(s).
Size of items from different designers differ. Sorry that they did not fit your body shape.
To improve the product quality and service, may I know which items you want to return?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
On line all that I picked looked beautiful and I could hardly wait to get them. I measured myself to make sure the sizing was correct. When they arrived some were to big and some to small. One blouse will be ok. Cheaply made and poor fitting. The shoes are very slippery to walk in, both the inside and the soles. Not a safe shoe. I will be returning several of the pieces.
Beautiful choices, great bargains, easy shopping
I often buy clothes from this website, the prices are great for what you get, I only had to return a shirt once because it was too big. They refunded me the day after I received it, which is good considering it says up to 9 days for the refund. Some clothes are not as good as the picture shows, but if you check the reviews first, some show customer pictures and then decide whether you want to buy the clothes or not.
It took 40 days to get my order and the return ( they were very mis-sized) has been a huge hassle. They tell you to return items within 15 days, but they don't send the address or return number so that you can do it. I've requested a return twice and a week has already gone by... I've emailed them 3 times and I get no help. I'm going to contact my credit card company to get my money back and will consider myself lucky if that happens!
Sorry to make you dissatisfied, your feedback is very important for us, we will try our best to improve.If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Ordering is easy - but have not seen the quality of the goods - order placed. Goods have been received- dresses are just ok - 5 ordered 2 I can't wear because one is too short and the other is too tight. I am not sure I like the material of any of them. Don't know if they will turn to limp rags once washed or shrink so much that I can't wear them. Didn't expect much for the cost and got materials that are "iffy".
I love using this online boutique for all kinds of events and just cute everyday pieces. Sometimes it is difficult to know how things will fit together, but it is very easy to return things when necessary! I have several really cool dresses from here that I love to wear!
I saw online; the the styles and colours were appealing; I ordered. Delivery charges were very high, but the goods arrived in a timely fashion. They were of such shoddy construction that I brought them, without even trying on, to the local church thrift shop.
I won't be ordering again.
Shipping was a shock. Wish I had seen the free shipping over $109.00 BEFORE I placed my order.
I do like the choices but probably won't order from here again because of that.
Also, while the products look nice, the sizes are way off. Maybe because, being made in China, they do not know how to make for extra large women. I refuse to return them because of the shipping fee so that is another reason I will not order from here again.
This has to be the worst site imaginable. Their sizes run very small and the fabrics are junk. No shape, no sizing. Too bad as some of the styles are nice but when they arrive, you will never wear them. It cost $$$$$$ to send back to China and they know it So, they offer $15% on $26 about $3.00 return on your order if that. Remember, these items are all made in China and they have no representative in the USA to be able to return goods. It may cost you for returns more than the original cost of your order. HORRIBLE COMPANY!
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
One ring was quite pretty, but the rest of the jewelry was not as expected. The 2 shirts were attractive but too wide and too short. I don't usually buy tops that don't state they are at least 32 inches. Ah well, live and learn. Should probably send shirts back.
Quick & easy. One thing - you should not have your website go back to the beginning when someone looks at an item. That is very annoying & will probably discourage many people from using your site - I know it will me & I would like to order from you again!
The best customer service and your items arrive so fast! I would recommend it for all your clothing needs.
The process is very easy and you will always get a small sample or gift that comes with your order!
Super satisfied with everything, I can recommend it to any girl!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 12th among Women's Clothing sites.
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