On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love the products. Ordering was so easy. I am looking forward to receiving what I ordered quickly. Thank you.The ordering experience was not all that great.
I love the products. Ordering was so easy. I am looking forward to receiving what I ordered quickly. Thank you.
Horrible quality, pockets don't line up with pattern, poor fit, a dress that the pictures made look like it had a gold lume finish was actually an orange print. What I received was so UGLY. When I went to return it I was told I would have to ship it to China. Thus they are virtually non-returnable since it would cost more to ship the garbage they make then to just donate it.
Sorry that you are not satisfied with the item(s).
Could you pls send us your order number to check for you?
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
You over charged my account without my consent or knowledge. The dresses were average.
As we checked, we did not overcharge you.
If overcharge, could you pls send us the screenshot of your bill to support@justfashionnow.com to check the payment details?
Thank you for your understanding.
Sizes were true according to measurements shown but fabric of each item was poor.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
The service was good. All the clothes in a size small were way too big for me. I gave them to a friend who appreciated them immensely. Please unsubscribe me.
There seemed to be offers to choose a further article, and get a reduction, but I don't see the reduction on my final cart, just further unending suggestions to addmore to my cart... but incentice offers dont materialize
Size for plus clothes: fit is not fully adjusted for plus size, eg - arm circumference is not upsized... So did not find items fitted.
Fabric not very confortable for summer weather.
Sorry for all the inconvenience caused. If there is any problem, pls visit our site and click "contact us" to submit your message. We will get back to you and take care of it for you ASAP.
There seemed to be offers to choose a further article and get a reduction, but I don't see the reduction on my final cart.
So far, great. Looking forward to arrival! Most items were as I expected from the description and I know I'll enjoy them. One dress feels stiff, not like I was hoping for in cotton blend.
My mistake…didnt read the description of what the material was on a couple summer dresses and I ended up with 100% polyester — terrible! Polyester is the hottest material to wear in warm weather. And one of the dresses the polyester felt like a cheap shower curtain. BUT the cotton blend dresses were great.
Would be happier if they had petite sizes but sizing does run fairly accurate.
Finally…forget about returning anything because you have to pay shipping etc to China! Not worth it. So they do offer you a 15% refund. Its not much but better than nothing. I probably wont order again.
Would be happier if you had petite sizes
Great! Beautiful tees and shirts! Beautiful images and colors same as in photos
I previous purchased 2 tops and I love them. They were shipped in a reasonable amount of time and the quality is good, so I found 2 more that I like for this purchase. No hassle, quick shopping experience! The only problem I have is sizing. I had previously ordered a Large top and it's snug. The I ordered 2 XLarge tops and both are a little too big. I might Order this last top again in Large (previously ordered and received an XL. Other than that, I have enjoyed ordering from JUSTFASHIONNOW!
I previous purchased 2 tops and I love them. They were shipped in a reasonable amount of time and the quality is good, so I found 2 more that I like for this purchase. No hassle, quick shopping experience!
Clothes are a lot too small and of poor quality. Probably all made in China. I thought I was making a deal with an American business. Very much disappointed because clothes have a different look than on the pictures.
Very friendly user plus good offers and very nice clothes.
First time disappointed in the quality and the expensive return policy.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
All the items are way too small... will have to give them to family members. I will never order online again.
Nice looking items but will know more when I get it.
You have a lot of merchandise. It would be helpful to shoppers with specific taste to have more options to narrow the merchandise. Sleeve length, maxi length, dominant color--if you had that it would be helpful, especially sleeve length. Thanks
Thank you so much for your feedback and we'll report it to improve our product and service.
If there is any problem, pls visit our site and click "contact us" to submit your message. We will get back to you and take care of it for you ASAP.
You have a lot of merchandise. It would be helpful to shoppers with specific taste to have more options to narrow the merchandise. Sleeve length, maxi length, dominant color--if you had that it would be helpful, especially sleeve length. Thanks
The delivery of my items took over a month to arrive, which was way too long for me.
We apologize that you didn't have a good shopping experience with us.We do hope you could have a better shopping experience and will try our best to improving our products and services.
Clothes were a little too snug and I applied for a return. ALL returns have to be sent to a site in China! You are responsible for all shipping and CUSTOM FEES! Ridiculous!
Sorry for making you feel like that.We understand that different people have different expectations on the items. But we are trying our best to solve the problems encountered and make our customers satisfied.We are doing every effort to provide best products and services, and always welcome your valuable advise.
What I got was not what I expected. The material was a cotton blend on all the shirts and dress, not at all what I thought I was going to get. The dress was the biggest disappointment. Heavy not breathable at all, and the color wasn't the vibrant color displayed in the ad. And it much longer than I anticipated.
I was offered 15% of the purchase price to use to have the dress altered a whopping $2.38 hardly enough to cover the cost of a good seamstress. I should have never ordered from Just fashion now. But I thought maybe they would be different from an other company I had the same experience with years ago, so shame on me.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
So far So good, I'll know More once my order arrives
Gave no shipping date, but that was ok. It arrived before my vacation.
The quality or weight of some materials was inferior.
Not 1 piece fit. The sizing chart is wrong. Every piece was AT LEAST 2 sizes smaller. The refund amount is infinitesimal. I will NEVER shop there again.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.We will do every effort to provide better products and services.
Sizes of different items differ. There is the corresponding detailed measurements for the specific size in the product detailed. You could compare them with your measurements.
I love the clothes. I had a bad experience with the sizing a few months ago so I'm waiting for delivery before i say if I'm satisfied with the products.
I was disappointed that the blouses were made of polyester; not mentioned on description on web site. Would not have bought them if it had. Polyester does not breathe with the skin, is unhealthy and although although attractive, not usabloe.
GREAT SHIRTS AT GOOD PRICES. ORDERING EASY, CLEAR.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
As we checked, the 2 parcel(s) were delivered.
Which item you have not received?
For the account issue, could you pls send us the screenshot for it to support@justfashionnow.com to check?
If you run into any issues, please do not hesitate to contact us.