I'm a 1st time buyer and found it a bit difficult to find out where the product ordered was shipping from or how long it would take to get here. The size charts helped a bit, but I found that most of the sizes didn't conform to my body size, which is a U.S. 6 petite.
The shirts arrived after 3 weeks from 2 different locations in the states. I was beginning to wonder if they were coming from China!
Ordered rain boots a month ago and still do not have them. They took my money thru paypal but delivered no boots. There is no phone number or internet chat so you cannot talk to anyone. If you email, they just write back that the order has been shipped which is from China. Should not take a month or more to get boots--was planning to wear them while it is still raining, not this summer (if they ever do come).
The clothes are crap. There is no way the models on the website and in their ads are wearing the same items I received. The fabric is terrible, all horribly synthetic, thin and everything is poorly cut and sized. AND THEN, when I tried to return, I found out how much it costs to return things to China! My cheapest option(with tracking) was $98.90! That's NINETY EIGHT DOLLARS! So I just made a $100 mistake ordering from Just Fashion Now. Be warned.
Below is what they advertised and what I received. That's a nope. Bait and switch.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered a dress, top and potato bag. The top on the website clearly appeared to have multiple layers in the image- the actual product was a cheaply printed image of sewn materials on very poor quality fused fabric. The "potato" bag was nowhere near what the website image showed. Rather than a reasonably large bag it came as a small rectangular box which would be insufficient to grow anything in, let alone potatoes. This is after taking 3 months to arrive.
Sorry for making you feel like that and thank you for your feedback and we'll report it to improve our product and service.We will do every effort to provide better products and services.
I would like to see an explanation of all the discounts that pop up and also when free shipping kicks in. It seems when first on your site, the free shipping was available for a lesser order, so I did not understand.
I placed my order to this company on July 26,2018. I too, paid the extra amount to have it sent to me sooner. As of August 19,2018, still no package or an email letting me know it would be delayed. Tried contacting them and the only way you can reach them is through email. Only to get a reply you will be contacted in 7 days. Thank God I only ordered one item, but I will never order again. I will be reporting them as well. Buyer beware!
We are sorry for the inconvenience caused. But our web is legit and we do provide email service. Can you please your spam folder? Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address. Thank you for your cooperation.
I have been waiting for my package for 11 weeks. I sent several e-mails to the customer service, and I got nice and reassuring answers ("Please, be a little patient, very sorry, blah-blah-blah...") but nothing had happened. I do not think it will ever be delivered.
Experience okay as most on internet--the proof of satisfaction will now be in the delivery of the product advertised. I received almost all of my order and was pleasantly surprised. Some of the fabrics were new to me--I would call some of them "dress or coat lining" here in the US. For travel or a "resort" look, I am well pleased but have my doubts that items will last very long. I ordered again because I found a few things that I will take on vacations and will be light and easy to pack.
Experience okay as most on internet--the proof of satisfaction will now be in the delivery of the product advertised.
Unacceptable experience with this company. Totally untrustworthy, makes your customers an idiot. I sent a lot of emails and they do not return, my stuffs have disappeared and they do not even respond to the email. A negligent, anti-ethical, immoral and absolutely poor company in every aspect, from the mediocre site with no decent information about the shipment to the attendants who do not even contact you or they give you any vague answer just to state that they answered. I'm gonna sue you!
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I ordered a size SMALL for all items, when received they were all too large or way too long for my normal size 6 figure. Returning the items is impossible. Not realizing these items were shipped from China and any returns will cost the customer more than the amount you spent on your order as there are custom's fees involved. You are offered 15-25% of items returned if you keep them. I chose to keep them and give them to a womens shelter rather than forgo the expense of return.
Her fashion is so unique and eclectic! I love them. My favorite place to get fashionable clothes.
They have a wide variety of clothing at reasonable prices. Your website very easy to navigate. Very user friendly. I definitely recommend them to everyone.
Easy to use website. I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.
I should have figured it was too good to be true, not one of my order fit they were all extremely big and nothing looked like the pictures, it was like I bought something else. You all should be a shame of yourselves showing those picture knowing the clothes does not look like that.
Please do not send me anymore email I wasted my $120.00 it does not worth paying $60.00 to ship them back I am throwing them out. I don't own anything that looks so cheap and horrible.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
It has been great the prices and the style of clothing fits for all size
It is the second time I have placed an order here. It became one of my favorite places to buy clothes and accessories on the internet! Really surprised by the fast delivery. Everyone arrived in good condition, it met my expectations :)
I've had middling experiences. The styles look great in the photos but the fabrics are never as described, so if you're keen on cotton, linen or pure wool, forget this site. The colours are erratic too, so choose your items with that in mind - chose an item where an exact colour match is not essential. On the other hand the finish is very neat, and I have to praise the customer care. I got very prompt replies to my emails and speedy reimbursement.
Shipping is on the high side and keep in mind that you will have to pay for shipping returns which could cost more than the item itself!
Good value for money for online consumers looking for bargains on clothing and fashion enthusiasts. The customer service is also excellent, especially the chat support that has been able to answer all the questions and give recommendations when choosing between products. Highly recommended for future purchases.
I bought a bag here, it is top quality and goes perfectly with everything. This website also has excellent communication and fast shipping. Very impressed with the packaging and the handwritten thank you note. Exceeded my expectations, I will definitely order again.
Two of the three tops are okay to wear out of the house... I even got 2 compliments from strangers because of the distinctive print on one shirt... all 3 fit me, more or less, but one is so poorly made I am just wearing it to lounge in and I am doubtful it will make it through the wash in one piece! The prices are good, but it might be hit and miss as far as quality goes... shipping was not cheap, but pretty quick.
We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
I returned 4 items to CA. After submitting my tracking number I have not heard one word for you. Please acknowledge that my refund is being processed. A little communication goes a long way.
As far as the merchandise is concerned I'm pleased with the quality.
I ordered $66 worth of product from this site weeks ago and they processed my payment via Paypal but two full weeks later they had not shipped out the stuff and their response to my inquiry was an automatic one asking that I wait until the order is shipped before asking any further questions.
I suppose I will have to start the fight to get a refund which is too bad because the dress and bags I ordered looked like my kind of clothes.
Sorry for all inconvenience caused. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 6th among Women's Clothing sites.
Sorry for the inconvenience. Could you pls tell us your order number so we can check and handle it for you?