After waiting 4+ weeks for my order, which was then too late for Mother's Day, I finally received my order (attempts to check status were futile - emails to customer service were returned unanswered). The two items I had ordered were the wrong size - which maybe doesn't matter because the items were basically junk - poorly designed and poor material.
Do not waste your money with JustFashion!
Really easy to navigate website and a wide variety of clothes and accessories that I really appreciate. I had low standards due to previous experiences with other sites, but was pleasantly surprised by how reliable and efficient this clothing website is. 10/10 would buy again :)
I had read these reviews, I might not have ordered. This is the WORST internet company I've come across. They are completely unprofessional and disreputable. I can virtually assure you that if you buy from them, you will come to regret it.
Hi Christine M., Sorry for late response. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
First time buyer. Disappointed in the sizes. Two fit, one way to small. Ordered all same size, giving the small one away even though I loved it, to ship it back is just way to expensive. Shipping took way to long to get to my home also. I love your stuff just not worth the hassle. I will continue to order on eBay. I have no shipping and returns are done at Whole Foods store. No hassle no shipping. Sorry ti say can't order from your stock any more for those reasons
I absolutely LOVE my new skirt that I ordered through this online store. A very easy ordering process and the best part was receiving my order directly at my front door. Great effort girls! I will definitely order from your site again.
Your shipping is outrageous. Where are you and why did it take so long? You don't have half sizes in shoes. I am a bit disappointed because I thought that your fabric on items would be warmer and not a polyester blend
The items were delivered as promised according to the expected date and that was a plus. However, the dresses are very cheaply made and don't represent the picture as provided on the website. I will probably not be ordering from your company again, just being honest...
We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We will try our best to improve our quality and provide you the better shopping experience.
It is always such a pleasant experience to order clothes on this website, I literally check every week to see that there are newcomers. It really saved me, less hassle than going to a physical store for me. Add more bridesmaids dresses!
I ordered over $100 worth of stuff. It took over a month to arrive. The quality of the fabrics on ALL items was terrible. The 'cotton' dress was like a cheap blanket. I filled out the return form. It said they would get back to me in 48 hours. NO. Nothing. I emailed. They said that because I did not reply in 7 days, they can do nothing for me. Checked my spam folder... nothing there. So, I am stuck with very low quality clothes that do not fit... and out over $100. DO NOT ORDER FROM THIS PLACE.
Love your styles. Was nervous about ordering, but first shipment was good quality in half. The denim skirt was very good quality and fit. The long jacket was too large, and very poor quality, not at all as shown and described. Previously, I ordered a dress which was very nice. Sizing is a problem, however. One has to order a size, generally, much larger than one would normally wear, but not always, so this is a problem. But, when it does come together, I am p, eased with the product.
I received my order, and discovered only one item fit, out of 3. This was my first dealing with this company. My "trial run". I wanted to return 2 items, and would probably have purchased more, in larger sizes. However, I was told I had to return the items to their return centre, in China, and was warned that the return costs would be very high. Plus I might also have to pay duty on them. They then said they would refund me 15% of my cost, excluding my shipping cost, of course, telling me I could use my "refund" to have the items altered, so they fit. Not quite sure how you make an item sewn right along the edge, with no "seam allowance" a couple of inches bigger! But rather than put out more money, and sometime in the far off future, maybe get less refund than the postage, etc. cost, I ended up accepting me whopping $6.03 refund.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
I haven't ordered a lot, because ordering online, I'm never sure if the items will fit properly. If they do, I will undoubtedly order more next time.
Having received far too small garments from China before, I ordered much bigger this time, but they were now so big that they would have fit an absolute giant! I bought 7 garments and have had to give them all away, hoping that somebody might be big enough to wear them, although doubtful!
The clothing was all very large and ill fitting. The collars did not lay nicely so they looked messy. Some of the shirts fit tight in some places and baggy in others. The T shirt was a nice fabric, but a medium is a large. When I wanted to return them I received a message saying it would cost a lot to send them back with customs and shipping (which I would be responsible for) and then they offered 15% cash in place of sending them back. Not sure which would have been better. Odd way to do business.
Easy to look at categories. If everything fits like normal, I am going to be very happy!
Although I did have trouble with delayed page loading, I was still able to make my purchase and liked the rest of the experience. It took a while to receive the beautiful dress & I've yet to try it on, but it is gorgeous and could be worn as casual or dressed up.
Before receiving I wrote: Convenient and quick - beautiful designs and colors. I hope the products live up to my expectations from this experience so far.
Now I have to say the colors are as advertised, but not the materials nor especially the sizing. Everything I ordered was medium and some are tight while others are way too big! No consistency even within the same name brand.
Now I'm looking to return those I can't use.
Convenient and quick - beautiful designs and colors. I hope the products live up to my expectations from this experience so far.
I only bought a skirt on that site thinking I paid about 20 initially I thought it was the usual quality that is around but when I arrived I changed my mind! The skirt was perfectly as in the picture and I was very satisfied with my purchase! For this reason I gave 5 stars! Pretty fast delivery of 5 days!
Loyal customer for years! I don't trust any other website other than this one! I always receive great quality clothing and reliable shipping. I get special discounts, I can see a bargain if you browse the site well. I can keep up to date with the latest trends and fashion without paying more!
I want to return three items. Total cost just over £50. The return policy is ridiculous - in the UK we are entitled to return items if we choose, for these folk it has to be requested and approved. That is bureaucratic and results in going back and forward with no result. They will not provide me with a return label and I can't find the address. This company is trying to do everything they can to prevent me returning items. Don't take a chance on shopping with them and needing to return something, you'll likely just lose your money.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
This is a very good online clothing shopping site. I have bought a variety of items from them, from clothes, shoes to earrings and a bracelet. I find your size guide charts very useful. So far I have been very satisfied with the quality of the items for the prices I pay. The only complaint is that it can sometimes take a long time, up to three weeks, for the order to arrive. So the waiting period can be quite long. Other than that I would gladly continue to shop on this site and have no hesitation in recommending it to others as well.
Im blaming PayPal as well for working with this company to take peoples money... what the heck is this world coming too... SCAM stay away... I wish I would have seen these reviews before I purchased... but Im glad I am not the only one feeling horrible about the purchase I made... and I still have NOT received my order yet either...
You have not received your order yet? You can email our customer service center. We will help you solve your problem.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 6th among Women's Clothing sites.
We apologize for the inconvenience.
Could you please tell us your order number so that we can check it for you? If you have sent us email, we will reply you timely.