On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I loved the variety, colour choices and prices. However the sizes were wrong. I went through the process of returning them but instead was offered a 25% discount on them and that I could keep the items to avoid the hassle of returning them. I was happy with that but since then have had no information going forward.
I love the variety, colour choices and prices. Great ideas for Christmas shopping
I had NO IDEA all the pants were made with different materials.
I am not happy about this.
I would like to be refunded for them>
We are sorry that we do not provide the phone service at the moment, but you could contact us by e-mail.
Sorry that you are not satisfied with the item(s).
So you want to return all of the 5 trousers?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Love the styles. While viewing the shirts online, they looked nice. But after receiving them, I can't wear them.
Size of items from different designers differ. Sorry that they did not fit your body shape.
As we checked, we have issued the 15% cash refund to your original payment method on November,19th, please check your account.
Your claim/complaint/feedback is very important to us and to our designers.
We will do our best to address your concerns and serve your fashion needs.
I have had a good experience shopping with you. Lots to choose from
I have had a good experience shopping with you
I ordered enough items to qualify for free shipping. Once they got my payment most items are out of stock. Would like to cancel my order and ship it to the States instead but only able to contact the company by email. I refuse to pay $45 for shipping!
We are sorry that we do not provide the phone service at the moment, but you could contact us by e-mail.
Could you please send us your order number to check for you?
The shipping cost depends on the destination and the weight of the package.
In addition, international logistics are much more expensive than any domestic logistics.
Hope you can understand.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The item I received was leggings and they fit very nice. Although I did not receive one item because it was expired I did receive a message right away from the company to assure me that I would receive a refund. Thank you
Thank you for your feedback and sorry for the inconvenience.
As we checked, we have replied your email on November,2nd. Please check.
LOVE Cotton Blends Casual V Neck Shirts & Tops is out of stock. Would you like to change to another one at the same price or get a refund? (19.99 USD)
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The handling of my concerns re my order is being handled very well. I look forward to a speedy resolve.
Size of items from different designers differ. Sorry that they did not fit your body shape.
The 25% cash refund (18.98 USD)is under processing.
FYI: It will take longer time (maybe 1 to 2 weeks depending on which CC company is) to process the refund for the bank if your original payment method is credit card.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
I waited and kept wondering if they are good or not. I read reviews that said both. I thought worse case I could return them. The clothes took forever to get here. When they arrived, they looked nothing like the pictures. They are cheap and crap. I got the return authorization and packed it all up. I found out that the crap needed to be sent back to China and the cheapest postage was almost $90. I basically was scammed out of $150. The clothes aren't worth being used for cleaning rags. I didn't listen to the bad reviews and I should have.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number and some photos for the received items to check?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
When the clothes arrived after about six weeks of ordering them, I didn't realize I had been ordering from some company in China where they probably pay their workers about a dollar an hour. The clothes I got looked absolutely nothing like the pictures online, and the sizes and how to measure them from this company did not fit. The material was very thin and very cheap.
**************RETURN POLICY*************
Garbage return!
If and when you can ever reach their customer service, which you have to do through an email that took me several days to find online, you will find that you have to return the clothes within 14 days. For you to return these clothes, they will have to be sent overseas to China, which means taxes, shipping charges, duty charges, border charges, and probably a list of other charges!
They offered 15% vs entire amount! I am contacting customer service in Washington DC to see if they can be banner from selling in the US!
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
Purchase (except swimwear, bags&accessories, lingeries, final sale) can be returned within 30 days from the delivered date.
For JUSTFASHIONNOW return policy, please visit the following link: https://www.justfashionnow.com/information/Returns
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I'm extremely disappointed in the product they sent. It does NOT look like the pictures. Only the socks and boots that were ordered look like what's in the picture. The tops look like someone took a picture of the fabric and printed it on cheap polyester fabric from the 70's. My warning to people is beware. Just know that what you order from the picture will not show up looking like the quality in the picture. So, yeah, I'm extremely disappointed.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received tops to check?
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Ordering was easy. It took quite a while to get to me.
The clothes look so great in the photos; but they just don't fit well. All of the tops felt like I slipped on a pillowcase with armholes. All three items were like this. It just proved the old saying that you get what you pay for.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Please do not choose the size according you usually wear. You should refer to size chart to check the measurement.
We commit to providing a better shopping experience to consumers,and your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Shipping estimate was way off. I did like the selection
Nice and easy, Great selection. Wish they had a faster shipping method
Sizes were not standard for Americans. Most of the clothes were too little or too big.
Will not order again with products made in China.
Size of items from different designers differ. Sorry that they did not fit your body shape.
We need some further information to do the research, so could you please do us a favor to measure the unfit items with a ruler and send us the photo of them to check the size.
We are sorry for the mistake and for all inconvenience. But we do need these proofs to issue this problem.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Using iPad and things I looked up ended in cart. Hope only ordered what I wanted. Tricky ordering.
I have received another order and am very pleased with my purchases. They are great materials and look very nice. It is difficult to look nice and feel good about yourself.
Thank you for providing such comfortable products.
Anita M Way
I would rather take a survey after I receive my order. I am looking forward to wearing these items and showing them off to friends and family.
I chose 2 tops, one was black with black and white stripes in front and a cat peaking thru the stripes. The colour was a deep aubergine and nothing like the advertised colour of black.The other top also had elongated cats supposedly khaki with white and tan. Not Khaki.
Thank you for your feedback and sorry for the inconvenience.
The precise color of the items may vary depending on the specific monitor, the settings and the lighting conditions.
Hope you understand.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Very easy to negotiate site, great choice of clothing
It took so long to get the clothes I ordered. When the clothes arrived Im was disappointed in the quality. On the website your clothing looked like woven thread. When I saw that it only had the design printed on the garments, I realized I should have tried to find out about the fabrics. The other problem was the clothes were huge. Normally when I order from a website, the clothes comes so small. So I checked your sizing chart and ordered one size larger. The clothes were ridiculously huge! It is too much trouble to return the items as I have some difficulty getting around and that is why I do all my shopping on line. So, I am donating all the clothes to our local homeless shelter.
Thank you for your feedback and sorry for the inconvenience.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
Which item too huge for your body shape?
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Love the clothes, and hope that they are as pictured!
The blouse was nice, but too small for 3x. They offer return for any reason. They will let you return, but the item must be returned to China & can be very expensive. If I would keep the item & get a 15% refund, there will be no need to send to China. They sent it to me from Baltimore; I must return to China. When I agreed, they sent an email notice that on my purchase of $27.58, they are refunding to PayPal $2.64. In my opinion this in a scam that I have encountered with other sellers in China. This one is the most blatant. How 15% of $27.58 becomes $2.64 must be a new Chinese math. I buy things from all over the world -- usually they charge me a small shipping fee and ask me to return to their warehouse in the USA.
Size of items from different designers differ. Sorry that they did not fit your body shape.
For JUSTFASHIONNOW return policy, please visit the following link: https://www.justfashionnow.com/information/Returns
We commit to providing a better shopping experience to consumers.
Your feedback is very important to us. And we'll forward your sincere feedback to relevant departments.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I am wearing the two items that fit. One item was given to my daughter, who is a smaller size. One item cannot be returned. The two returnable items would cost over 75% in shipping costs, so they were not returned. The company has said that they reimbursed me a small amount for my trouble.
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
Too many pages. There should be an X on recently reviewed so that I can go back to only things I liked. I love your colors. Also, pants should give inseam length. Photos should be different views, like back views, etc.
My tights were too big and I sent a message as to how I could return them for the small size, and never received any information on my problem. I have not worn them, waiting for a return message from you.
I like your clothes but am not satisfied with your customer service department. I should have received some kind of acknowledgement back.
Size of items from different designers differ. Sorry that they did not fit your body shape.
As we checked, we have replied your email before, please check the spam.
And we have issued the full refund on November, 20th, pls check your account.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Easy to order. Top was a little larger than expected. Recommend ordering usual size or even a size down. Very good customer service. Responded very quickly. Shipping did take a little longer than expected.
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We value your business and we promise you that we will settle this matter at the best way we can.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Thank you for your feedback and sorry for the inconvenience.
Do you mean that you will accept our 25% refund for the order HBC02999638? We did not receive your reply, so we have not issued the partial refund.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com