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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Nothing fits and when I contacted you, I was told that returns are very expensive and was offered a 15%refund! When I ordered I understand that it was easy to return items, which turns out to be the exact opposite. I am extremely disappointed, and what am I supposed to do with items that don't fit?
The sizes are certainly not adequate. I ordered size 3X and they fit like a 1X, so I can't even wear them, well I can but they look horrible. It took almost a month to get my order. Your clothes look beautiful on your site, but a little deceiving.
I got some really nice deals but I found the sizing was so different from one item to another. I had to check each item very carefully. The sleeves were quite a bit smaller than they should have been on some items so I am returning them.
Products have arrived and I am happy with all of them. My experience, from, ordering, to shipping and follow up customer service have all been excellent.
My shopping experience was great. There were a variety of items to choose from. However, I had to start a return for the item because the item was too small. I would like a refund for the item or larger size. The size I ordered was a 3XL but needed a larger size.
Thanks,
Ms. Gale Harris
Interaction slow. No way to tell delivery for order. Very hard to read.
We are preparing your JUSTFASHIONNOW order.
Once it is shipped, you will be notified by email.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times. Stay safe and take care of each other.
Shipping took over 1 month and 1 week
Tops should not be under sweatshirts These are not sweatshirts nor sweatshirt materials
Very colourful fit to true size Okay for price
Thank you for your feedback and sorry for the inconvenience.
It temporarily takes more time to deliver your package(s) due to limited transportation availability as a result of the Coronavirus (COVID-19) pandemic. We appreciate your patience in these difficult times.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We'll forward your sincere feedback to relevant departments.
Good, but this is my first order from you. I do not know if you can compete with Amazon when it comes to delivery. I also will judge your product when I see it. If not then I will return it if it does not meet my expectation as to fit and material.
Your product did not meet my expectation.
Easy to order & thanks so much for shipping it even though it took a month.
Cheap. Super thin material. Print is pixelated and blurry. 3XL is equivalent to a size 16? Really? I ordered 8 items. Only 2 fit. They all run small. All were the same, blurry, distorted printing and super thin fabric. CHEAP and ridiculous. I waited a month to get them. Not bothering with return. Lesson learned. They aren't worth returning for someone else to get ripped off.
Update: I was asked to remove this review. But the quality is the issue, and that needs to be known. The money lost is not important. I do not want anyone else to lose out by a bad experience.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The size chart suggested i wore xl pants and lg top - they are all really large on me and are being donated to salvation army, suggest correcting that size chart - also my one shirt - the scalloped neck snowflake shirt was missing from the order
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
We regret to inform you that the delivery of your below item(s) has been delayed. The item(s) is scheduled to be dispatched from our warehouse in 10-15 business days.
Item List:
1 Christmas Snowflake Regular Fit Cotton Blends Shirts & Tops
This item is pre sale.
Pre-sale allows you to place pre-orders for products with a SPECIAL DISCOUNT before they are available. Once it is shipped, you will be notified by email.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com.
1st time using this website but went smoothly
In this website we girls can find things that we cannot find in another online boutique, and that is what I like and why I have been ordering it for more than a year.
Placed order in October, have not received, it's now December... they sent me an email saying replacement order will be sent... WHY! HAVEN'T RECEIVED FIRST..
Thank you for your feedback and sorry for the inconvenience.
Could you please send us your order number to check the tracking information for you?
We are a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
This was a total loss. The sweater I bought only resembled the ad in that it was indeed a multicolour sweater. It was nothing like the photo and I wouldn't have given it a second glance in a store. When I tried returning it no specific return address was given, only a city name in China, with a warning that shipping costs and fees would almost equal the refund. They offered to pay back 15%. Will never buy from this company again.
Sorry that you are not satisfied with the item(s).
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Very good shopping experience. Shipping took longer
I'm deleting my access to this site. Very cute clothes in the pictures. Real clothes are cheaply made and not so cute. They did fit though. And returning is a real pain.
Cute clothes. Quick and easy. Can't wait to receive my treasures!
Shirt I ordered was very poor quality. Could not be bothered sending it back. Would not order again
Sorry that you are not satisfied with the item(s).
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I found the website easy to navigate but the pictures weren't the same as the colours and fabrics received. Tunic style tops were body hugging snug instead of loose and flowing. And a golden yellow in an art print arrived in almost a fluorescent yellow that doesn't flatter my pale skin. Sizing was definitely off for plus sizing.
Sorry that you are not satisfied with the item(s).
Could you please send us some photos for the received items to check?
Size of items from different designers differ. Sorry that they did not fit your body shape.
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I found the website easy to navigate and I was pleased to find my sizes in stock and the variety of beautiful clothing.
First of all, it take 4-6 weeks minimum to receive your order. Second, alot of the clothing is cheaply made. It is hit or miss when you order something. Third, well decide for yourself after an example of their customer service. In October I placed an order for a few items. After 3 weeks I looked to see if there was any status on shipment. All was being processed except one item said "Out Of Stock". I contacted customer service & was assured I was getting mine, it just says that now because there are no more. On 12/1 I contact them again. I am not getting mine, no one contacted me regarding this, no refund of funds were made... nothing! I guess they would have just kept my money if I had not caught it. They said sorry & they would gladly give me an exchange for something else under $18. The only other sweatshirt that praised Jesus was $8 more, the meaning is why I wanted the original shirt. I asked if they would exchange for that at no extra cost, since they have held onto my money for so long. They would not budge & told me it would be another 2 weeks before I would receive my refund. I will not be ordering from them again.
Thank you for your feedback and sorry for the inconvenience.
Could you please send us your order number to check for you?
We value your business and we promise you that we will settle this matter at the best way we can.
Please accept our apologies from the inconvenience this has caused.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I often buy clothes from this website, the prices are great for what you get, I only had to return a shirt once because it was too big. They refunded me the day after I received it, which is good considering it says up to 9 days for the refund. Some clothes are not as good as the picture shows, but if you check the reviews first, some show customer pictures and then decide whether you want to buy the clothes or not.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Thank you for your feedback and sorry for the inconvenience.
Size of items from different designers differ. So you cannot choose the size according you usually wear. You should refer to size chart to check the measurement.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com