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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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It was easy and convenient.
It was easy and convenient but unfortunately, none of the dresses fit. Therefore, they are being returned.
The worst experience I have ever had to deal with.
Thank you for being so helpful when I need it.
Time to receive itemsunacceptable and the one item no longer available at sale price was availble if I wanted to pay higher price. Poor customer service!
Dear customer,
Sorry for the delay issue, we will keep rushing the order.
For the sale item. It may the flash deal item, the discount is within the certain time frame.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Shoes were wrong color wrong size--socks have mot arrived yet
Dear customer,
Per checked, all items were delivered. Kindly check if you have received the package or not.
Sorry that you received the wrong color. It would be helpful that you can send some pictures to our customer service by email so that we can check and clarify first.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
It took weeks before I got the product. I think literally it is coming from "slow boat from China?" I wasn't in a hurry, but I almost forgot about the order. I was sent emails about order & when it was mailed.
Was long and drawn out but once got the rhythym wasnt too bad thank you. Sizes are way too small for New Zealand as Polynesian country for the most. Will have to upsize of course.
Was long and drawn out but once got the rhythym wasnt too bad thank you
I purchased $75 worth of clothes. I followed the size chart that is on their web site. On a couple of items I actually purchased the next size up as I wanted the shirts to hang a bit.
What I received was 6 items that were ALL at least two sizes too small. Three items I could not even get on. When I contacted the company, the refused to either exchange for a larger size or issue a refund. I explained that this was their fault. Either their size chart is wrong or the items were cut/sewn too small. I sent photos of the clothing I wear every day showing me wearing them and the tags for sizes and then the "same size" clothes they sent me that would not even go on.
This company said the items were final sale items and refused to do anything. They did admit their size chart is based on Chinese sizing not American. I have $75 worth of clothing can't wear!
DO NOT BUY from this company, they are a rip off. The quality of the clothing was questionable.
Dear customer,
Sorry that you are not satisfied with the items. It would be helpful that you provie your order ID so that we can check.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Let's see how it goes. Needed for Dec 24
I believe that I requested delivery to our Park City, UT address. It was sent to RI address and then forwarded to Park City. I received the Christmas Yree shirt on Ja7th.
Dear customer,
Please note that we sent the order to the address you provided below:
Please note that the package should firstlyl sent to the logistics center then to your address.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Dear customer,
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Still only received 1 alloy ring and not the other 5
Dear customer,
Per checked, the package that you said you have not received has been delivered on Jan 5th.
In this case, we suggest that you can double check with the post first to see if you can find the package.
Sorry that you are not satisfied with the items.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Thank you so much and will continue to shop
Ordered on line very easy but that arrive time was terrible.
Dear customer,
Sorry that the actual delivered date bases on the real shipping situation.
Total time = processing time + shipping time
Order Processing: 4-7 Business Days.
For more details of the delivery, you can check here: https://www.justfashionnow.com/information/Delivery
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I got it in time for my brothers birthday Love it! Can I have mode coupons?
Like your product but do not like your return to China option when an item is not sized correctly.
Not well marked whether small med large is for regular size or for plus sizes.
Dear customer,
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I was satisfied with prices, but the quality didn't reflect what was shown on-line. It wasn't as high quality as I expected. I'm keeping the items. One top was too small and one was too large & they were both size Small. The others were ok. The order took exactly a month to arrive. I haven't decided if I'll order again or not.
Dear customer,
Sorry that you are not satisfied with our items. We will forward your feedback to the related departments and will keep improving our products.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Sweater is OK so I will save it until next year, as it didn't come in time for Christmas, although I ordered it on the 8th of December.
Dear customer,
Total time = processing time + shipping time
Order Processing: 4-7 Business Days.
For more details of the delivery, you can check here: https://www.justfashionnow.com/information/Delivery
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The site is easy to navigate & delivery was on time.
Choices are abundant, check out very smooth, tracking and shipping very easy.
Two of the items I have received, but the sizes run small. I need to return them and get a size larger. The third item has not arrived yet and I will need the next larger size in that also..
Will decide when I receive my purchases
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Dear customer,
What kind of issue that you met?
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com