• JustFashionNow

JustFashionNow

Ratings On Other Platforms

Trustpilot
3.3 / 5
Better Business Bureau
1.5 / 5
Reviews.io
4.7 / 5

Overview

JustFashionNow has a rating of 3.6 stars from 11,528 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique, and good quality. JustFashionNow ranks 4th among Women's Clothing sites.

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 68.9%
Positive
542
Neutral
85
Negative
160

Instant Feedback

122,109 reviews

348
See all photos

What reviewers want you to know

Positive highlights

  • I have never been disappointed in the products and their customer service is excellent.
  • Thank you for your well organized and friendly shopping experience.

Critical highlights

  • I feel like I was misled and cheated by this company's return policy.
  • Knowing that I was scared to go forward with requesting the return label and decided to cut my losses.
How would you rate JustFashionNow?
Top Positive Review

“Sizing usually consistent”

Amber N.
5/8/24

Sizing usually consistent. I have had a couple of shirts that I thought were from same "brand" or "manufacturer" and the sizing was different - that's a pity. ALSO, I would like to see the back view of EVERY item - it is sometimes hard to tell the length or appearance when only front photos are shown. I would probably be more confident to purchase more if back photos were shown. Thank you

Top Critical Review

“BEWARE. SCAM!”

Marilyn P.
6/4/20

Just Fashion Now clothes are cheap inferior synthetic material, bad sizing, poor fit. Descriptions lie when it claims fabric content is cotton. Such poor synthetic quality that these dresses cannot be worn in public. Wasted $125 and had to wait 2 months to receive order. Even the bra was a small, when I ordered a larger size. Obviously, it is Chinese sizing--not US standard. DO NOT WASTE YOUR MONEY! Marilyn P.

Reviews (11,528)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (938) return policy (529) shopping experience (1590) return label (111) credit card (485)
Thumbnail of user ediliah
1 review
0 helpful votes
September 27th, 2020

Very happy and satisfied with this website. Very good material of my dress, I had no problem with the sizes. What you have to do is be guided by the indications of measurements according to size. The design is very beautiful. Surprisingly, the day arrived that indicated it would arrive. A success without a doubt, it is already my favorite online store!

Thumbnail of user janets1827
1 review
0 helpful votes
May 11th, 2022
Verified purchase
• Updated review

Like your products and style of clothing.
Would like two tops to be shipped together under the one cost. Thankyou.
Tops were delivered same day., before expected delivery date. A nice surprise.

Reason I chose this business:

I love looking at your clothing sites.
Clothing is different, practical for me
And really nice. Young and fashionable dressing even for me at (68.)

Reason I chose this product:

Overall - I really like the appearance of the tops.

Quality
Like your products and style of clothing
April 11th, 2022
Verified site experience
• Previous review

Like your products and style of clothing.
Would like two tops to be shipped together under the one cost. Thankyou.

Like your products
April 11th, 2022
Verified site experience
• Previous review
Thumbnail of user cathe35
1 review
1 helpful vote
June 6th, 2022
Verified purchase
• Updated review

Such a beautiful array of clothing to choose from. Very reasonable prices. I'm rapt.
I was rapt until my parcel arrived. The black and white jacket that looked so stylish in the photos was nothing like what I expected. The material is like shower curtain material, and is unwearable. The t shirts are nice, and I am happy with them. However I am not going to buy again, as it is impossible to know if you will be happy with your purchase.

I sent an email, but received no reply, just more ads.

Reason I chose this business:

It looked great. The reality is somewhat disappointing.

Reason I chose this product:

I needed some new clothes.

Service
Quality
Such a beautiful array of clothing to choose from
April 7th, 2022
Verified site experience
• Previous review

Such a beautiful array of clothing to choose from. Very reasonable prices. I'm rapt.

Thumbnail of user ruthw494
1 review
0 helpful votes
June 9th, 2021
Verified purchase
• Updated review

Ordered 3 tops, kept 2. Price is ok, quality so so. Very pretty prints. Return not worth the effort.
Too many steps and too expensive. If they have a domestic ship to address may be worth it.

Customer service quick response. However the return process not easy.

Reason I chose this business:

Site pops up, very pretty prints and not a bad price. Quality is ok not great.

Reason I chose this product:

They looked very pretty and a lot of prints to choose from. I do like the tops I kept and will
Give away/donate the top I can't keep.

Service
Quality
Shipping fee is high..
June 7th, 2021
Verified site experience
• Previous review

Shipping fee is high. Also misleading email subscribe says 15% NOW, but it is for the next? Purchase. Thank you

Thumbnail of user susanal18
1 review
0 helpful votes
January 6th, 2020

I bought a long-sleeved blouse with a light print, it is of great quality, quickly sent to my door. Highly recommended.

Thumbnail of user miche4
1 review
13 helpful votes
February 26th, 2021

The site wouldn't let me submit a review unless I chose 3 stars, but it is really worth none. Do not waste your money. Sizes run small, fabric is horrible. When you want to return an item, they tell you that you need to pay so it would be easier to just let them give you a 15% discount. If you say no, they will give you a 25% discount on those items. But that is no big deal. The money is still wasted and I wouldn't even give away some of the items I bought.

Service
Value
Shipping
Returns
Quality
Thumbnail of user bellas67
1 review
0 helpful votes
August 27th, 2020

I love this website. I had previously bought them for my brother's wedding before the pandemic and the dress was beautiful and perfect for the wedding. This time I bought a plus size shirt for another family wedding and was really impressed with how quickly it came. It is also beautiful and it fits me well. A little warning though, it's more of a purple pattern than dark blue, still it looks good and I'm happy. Some tips when shopping online to avoid disappointment: always add a size to your usual size, then the clothes will fit you well.

Thumbnail of user rominah2
1 review
0 helpful votes
September 10th, 2020

Favorite online store! I love shopping in this online boutique! They have the most beautiful dresses and they are really affordable. Shipping has always been fast for me and your customer service is incredibly nice. I wish they offered free returns, but it hasn't been a problem for me since I found out my correct size.

Thumbnail of user sofiag42
1 review
0 helpful votes
October 4th, 2020

While doing some internet shopping late at night, I was very grateful that my question was answered in a matter of minutes by a lovely lady from this online boutique who was so helpful. I was able to complete my purchase that night instead of waiting until the next day! Unbeatable customer service. Can't wait for my dress to arrive :)

Thumbnail of user edelinar3
1 review
0 helpful votes
October 14th, 2020

I was very excited to get my dresses from this online boutique. They came as expected and they really look great. My friends love this website too. Thanks for the good work

Thumbnail of user annp487
1 review
0 helpful votes
January 12th, 2022
Verified purchase
• Updated review

Overall my experience has been pretty good. 0% the website is a bit confusing to me I believe I've written you about it before that it's confusing when I have ordered something and I come back to a comment that my order is about to expire when I've already ordered it. The products appear to come from California I'm sure they begin in China but there should be a return possibility to California in my opinion.

Once again the fact that in order to return the product it has to be returned to China is unfortunate.

Reason I chose this business:

. The products appear to come from California I’m sure they begin in China but there should be a return possibility to California in my opinion.

Reason I chose this product:

I do not know how I came across your website but I really loved the look of many of your clothes and so I tried it. Unfortunately it takes a very long time to get here and then if it doesn’t fit I have no option to return it unless I want to return it to China.

Service
Quality
Love the clothes!
December 13th, 2021
Verified site experience
• Previous review
I love your stuff…. It is so unique, classy and fun
December 6th, 2021
Verified site experience
• Previous review
Thumbnail of user rebeccar1006
1 review
0 helpful votes
August 9th, 2021
Verified purchase
• Updated review

Expectation - Hope fabrics good quality, look nice on site, will review on receipt of order of 5 dresses

Minimal cotton content 1% if any, feels like cheap nylon
One dress somewhat different from picture, others okay
Service good, shipping very slow, good contact from company throughout, would not order again

Reason I chose this business:

Dresses looked nice on-line
Prices were affordable

Reason I chose this product:

Liked the style
But materials not what I wanted

Quality
Thumbnail of user affj
aff j. – JustFashionNow Rep

We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers.
Sorry that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
Please don't hesitate to contact us by email or chat if you have got any question. We stay always at your service.

Hope fabrics good quality, look nice on site, will...
June 10th, 2021
Verified site experience
• Previous review

Hope fabrics good quality, look nice on site, will review on receipt of order

Thumbnail of user cirial
1 review
0 helpful votes
August 8th, 2020

Great variety of clothing and excellent customer service! I have not been disappointed so far, a reliable place to buy quality clothes online and very beautiful!

Thumbnail of user eleanory7
1 review
0 helpful votes
April 5th, 2021

Lovely website. Well made and beautiful stock. A small piece too expensive for my pocket, but I always buy a dress or two a month. The staff is very friendly and always ready to help by email.

Thumbnail of user pamelaz576
1 review
0 helpful votes
October 4th, 2022
Verified purchase

Love the styles. Would like to see more wool and cotton used. V necks a must for broad shoulders and larger busts. Earthy colours I love.
I was going to return some of the items but postage was over $80.00, so I have kept it all and donated what didn't fit to the opportunity shop.

Service
Quality
Thumbnail of user marilynp172
1 review
0 helpful votes
June 4th, 2020

Just Fashion Now clothes are cheap inferior synthetic material, bad sizing, poor fit. Descriptions lie when it claims fabric content is cotton. Such poor synthetic quality that these dresses cannot be worn in public. Wasted $125 and had to wait 2 months to receive order. Even the bra was a small, when I ordered a larger size. Obviously, it is Chinese sizing--not US standard. DO NOT WASTE YOUR MONEY!
Marilyn P.

Thumbnail of user justfashionn
Justfashion N. – JustFashionNow Rep

Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.

Thumbnail of user ingap8
1 review
0 helpful votes
June 27th, 2021

Really happy with my leggings and my top. Very comfortable and of quality! I'll get another pair when there's another sale that's for sure. I bought myself a medium blouse (I usually wear large) and this was absolutely fine, possibly it would have been too large if it was large. The big pants were perfect

Thumbnail of user isabellap234
1 review
0 helpful votes
September 11th, 2023
Verified purchase
• Updated review

Website is ok, works except when you try to return anything. You never receive the authorization and address to return items, soon it is too late to send back. Will not be ordering from JFN any more.
Shirts/tops are acceptable, but dresses are not sized for anyone with c cup breasts. Bodice lines end at nipple line, not under breast as shown in photos.

no response back to returning items.

Service
Quality
Good website easy to use
July 9th, 2023
Verified site experience
• Previous review

Good website easy to use. Like the diversity in items

Cute clothes, great prices, easy website
March 10th, 2023
Verified site experience
• Previous review
Thumbnail of user zoeek
1 review
0 helpful votes
July 19th, 2021

The people who work there are not only understanding and friendly, but also very helpful on the internet. They have some cute outfits that are just my style! I never regret my purchases from them. They have some really modern and trendy outfits for SO CHEAP. Thanks for the prompt service. Great job

Thumbnail of user amyo897
1 review
0 helpful votes
June 15th, 2023
Verified purchase
• Updated review

Really liked the clothes but when I received them I needed to return some items and I was not able to find where I send them back. I sent a email and no one has responded and I'm not able to get my money back. I havent received all of my purchase and I'm very disappointed in this company and will NEVER purchase again. I'm sad about that as the clothes were very nice looking but some of the products were not sized properly and fit terribly. Very disappointed with the customer service and not being able to return items.

Terrible. Sent an email to find out the address to return some items and no one has responded. I dont know the address to return. Terrible customer service. Will never buy again.

Reason I chose this business:

Just liked the looks of the clothes on line and prices were good.

Reason I chose this product:

Very nice and priced well.

Service
Quality
Thumbnail of user missw50
Miss W. – JustFashionNow Rep

Dear Customer,

We are deeply sorry that you are not satisfied with our product and service.

Please note that sizing can vary between items, so we encourage customers to refer to the size chart before making a purchase. We will take your feedback into account as we continue to improve our size selection process and make it simpler and more precise for our customers.

We have reviewed your return request and confirm that it was processed successfully. We sent you an email with the return information regarding 19 days ago. Should you encounter difficulty locating the email, please check your spam folder.

Alternatively, you may contact us again with your order number, and we will happily assist you in checking the status of your return request. Please direct any inquiries to our email at support@justfashionnow.com

Also. We apologize for any inconvenience caused by the delay in shipping.

Our team is committed to processing and delivering orders as soon as possible, but sometimes unforeseen circumstances may cause delays in shipping. Please be assured that we are doing everything we can to get the rest items in your order shipped out to you as quickly as possible.

Or please provide us with your order number via email, and we will be happy to look into it for you.

Best regard,
JUSTFASHIONNOW

Very nice clothing and awesome prices
April 6th, 2023
Verified site experience
• Previous review
Thumbnail of user nicoler976
1 review
0 helpful votes
July 28th, 2021
Verified purchase
• Updated review

So many choices... lots of inventory to choose from. Be sure to follow the size charts. The order arrived on time. Good quality clothing. I purchased blouses. Will be shopping here again!

I was concerned that the order was lost. They checked and the very next day it was in my mailbox.

Reason I chose this business:

Good quality, good customer service, lots of choices.

Reason I chose this product:

I had so much more to choose from.

Service
Quality
So many choices...
June 28th, 2021
Verified site experience
• Previous review

So many choices... lots of inventory to choose from

Thumbnail of user daraw21
1 review
0 helpful votes
February 27th, 2021

If you like the clothes on sale, I suggest you buy from this website. I have had nothing but excellent experiences with them. For the clothes I know, it is one of my reference sites on the internet. I've never had to return anything so far so I can't comment on that, but their prices and selection are great, and in my experience, items ship quickly. I highly recommend it.

Thumbnail of user kathrynd352
1 review
0 helpful votes
April 27th, 2022
Verified purchase

I LOVE THIS SITE SO MUCH I THINK I MAY NEED TO BUY A LARGER WARDROBE, LOL.
SUCH BEAUTIFUL STYLES.

Quality
Thumbnail of user barbarau248
1 review
0 helpful votes
April 3rd, 2021
Verified purchase
• Updated review

I was charged for my order without a confirmation number and had no way to communicate with this company when my order had not arrived. Once it id several weeks late trying to exchange or return anything is a nightmare. You have 15 days to return items. They never get back with you on a return address even though they say they will within 48 hours.

I was charged for my order without a confirmation order number and no correspondence with an email after the order way placed. No response on emails sent 3 separate times regarding the return of products that did not fit. No return address provided to this date 4/2/2021. Customer service is poor and 27 complaints have been filled against this company.

Reason I chose this business:

The clothes are beautiful as are the colors. Prices are so reasonable.
Sizes run small through the bust.

Service
Quality
Thumbnail of user affj
aff j. – JustFashionNow Rep

Sorry for the inconvenience. We have replied you for your return request on 3/30, pls check your email and make decision

Love the choices, colors and prices
March 7th, 2021
Verified site experience
• Previous review
Thumbnail of user andreau165
1 review
0 helpful votes
November 10th, 2022
Verified purchase

Your discounts are hard to understand. Sale items,? Final sale items,? So I added different items just to be able to get free shipping... That didn't work when I added more items so I just discarded that whole order on my phone. I wasn't going to order from you ever again because the last time I tried to return a few things, it cost more for shipping than what the tops cost! I'm giving your store one more chance. I hope all of these tops fit.

Service
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 2 days

How do I know I can trust these reviews about JustFashionNow?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about JustFashionNow?