This should be 0 stars but that option does not exist. Place order for women's boots in December 2017 and paid by paypal, who states they don't pay the seller until shipping is confirmed. Well that is not true because paypal paid them long ago and the item stays in the perpetual "processing" status on the site. Tried contacting the site numerous times and never get a response. The company is a total scam and nobody should order anything from them. Paypal has yet to respond to me when I contacted them and asked why they already paid for something that has not been shipped.
I bought a dress here, I never got a tracking number or any postal information, I was able to contact the boutique via email and they were SO good that I would recommend them!
I received my delivery yesterday, and they sent me a message today saying it was delivered! I love that someone keeps track of inquiries and pays close attention to deliveries.
Amazing service! I'll be back for more!
The dress is perfect!
This page has a wide variety of styles, fabrics and sizes, something for everyone. Products for girls are the latest trends. Excellent customer service, fair return policy and prompt delivery. I have taken advantage of special discounts on fashion items such as clothing for me and I have not been disappointed.
Very poor customer service. There is no telephone contact and they never answer all of your questions. The online experience was horrible. They offered free delivery and percentages off and then bill you full price. We received a small credit but not enough to cover shipping. We received three shipments, each has their own order number. We still need a return address for items to return and they will not send one. They are very specific that each order requires a separate return address.
Dear customer,
Thank you for your message. We apologize if you have experienced poor customer service and any confusion regarding our policies.
Please note that we do not offer telephone support at this time, but we are available to assist you via email and chat support 24/7. Our goal is to provide excellent customer service and we apologize if this was not your experience.
Regarding the issue with free shipping, we apologize for any misunderstanding. Please note that our free shipping promotion applies to orders with a post-discount total of $109 or higher. If your order did not meet this threshold, shipping charges may apply. The actual amount of your order is $93.19 after it's discounted resulting in you being charged the shipping fee.
We also understand that you received multiple shipments. This is because packages are currently being shipped in the order they are packed to ensure customers receive their orders as soon as possible. Thank you for your understanding in this matter.
We will be happy to provide you with the necessary return addresses. We have already sent you the return address on May 27th. In case you cannot find the email, I will forward the email to you again. The email will be sent to the email address that you use to place the order.
If you still don't receive the return address, please do not hesitate to contact us at support@justfashionnow.com or chat with us online, as we are committed to providing support and assistance. Thank you again for your support and understanding.
Best regards,
Jules
JUSTFASHIONNOW
Site offered me 50% off but only gave me a JFN discount of much less
They always compliment me on all the clothes in my closet. I sincerely appreciate your website where I have bought most of my clothes, the best advice is that if you buy something like a tight dress or a shirt with straight bands, it is better to order a larger size, so that everything is more fluid or can be fixed.
Items are cheaply made. Sized incorrectly. Material cut wrong. I have one order that has still not arrived. Received 2 dresses that don't fit. I have been trying for a month to get in contact with them about returning dresses and asking where are the shoes I ordered with no response.
"Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
I'm really disappointed in the dresses I bought. One was supposed to be brown, and it was beige. A poor color against the skin. The red shirt-waist was odd, just didn't fit right. The fabric on both was very cheap looking and stiff. I'd be afraid to wash them. Sending them back if I can figure out how. Their website doesn't offer any assistance.
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This company makes it so hard and costly to return items I have had to go for a 15% refund. All we wanted was a different size but their email was instructing me to send them to China and pay postage, custom fees then wait which they say will be a long time.
Would not recommend this company
We have stated the details clearly in our return policy. Please follow the instruction that we emailed you to arrange your return. Once we receive it successfully, we will exchange the item for you.
The pages & clicking work well, easy to get around, easy to control. Would like a few more back views of the outfits... the order came in 3 parts which was rather inconvenient, most items fit well, happy with fabrics & quality, but the main piece I wanted isn't nearly the color that was shown... it is a MUCH paler blue.
The pages & clicking work well, easy to get around, easy to control. Would like a few more back views of the outfits...
Need to pay through Pay Pal. I didn't see a key to press for PAY NOW. Needed to know the final amount including taxes, shipping. It did not show these amounts before paying. This was done on purpose because the price really goes up after shipping and tax. This is fraud
Sorry that you are not satisfied with the item(s).
For JUSTFASHIONNOW return policy, please visit the following link: https://www.justfashionnow.com/information/Returns
Your claim/complaint/feedback is very important to us and to our designers. We welcome and appreciate all suggestions to improve our products and services.
We will do our best to address your concerns and serve your fashion needs.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Need to pay through Pay Pal. I didn't see a key to press for PAY NOW. Needed to know the final amount including taxes, shipping. It did not show these amounts before paying. This was done on purpose because the price really goes up after shipping and tax. This is fraud
Not customer friendly site… difficult to return to shopping by hitting return button… kept returning to 1st page… shipping cost is also ridiculous! Trying this order… not sure about how pleased I'll be with my purchase. Unfortunately I had to spend a whole lot more then intended due to free shipping!
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
As for shipping cost issue, it depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding final sale items).
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Use this site all the time for clothes, shoes, accessories for all the girls in our family. I've done all my Christmas shopping here. There are always high quality products, cheap prices and if you get the wrong size, it is easy to treat them. I like how many different products there are, you can buy unique items and great design.
In this online boutique they have great clothes with incredible accessories to combine. They have such good customer service and they make you feel important even if it's by email, they don't pressure you to buy. The images on the website are always very neat and have a wide range of discounted prices. I would totally recommend it!
I'm not a fan of buying clothes online, now I've changed my mind. This website is amazing and full of information to help you make the right decisions, and the return policy gives you peace of mind. Your website allows you to research and store so much information, it's like having a dressmaker sitting next to you. I received my order in less than two weeks. Extremely impressed, the extra effort made by these women speaks volumes about the high quality of the company.
I do find shipping too expensive and of course all has to be in USD. Otherwise i am satisfied.\love shopping on your sight but a little of tight with cash at the moment but i am sure you will hear from me soon.
Love it. Been shopping at Talbots for years. I did work at thei store on Bloor St in Toronto for a few years. Love all their merchandise.
Huge selection - great prices. I typically just order shirts/tops, etc. and was very pleased with the variety of styles, etc. I am a bit disappointed that the sizing is not comparable on all items. I usually order size Large because I don't like close fitting or tight clothes and frankly was disappointed that of the - 5 tops I ordered, only 2 of them fit well enough to wear comfortably and/or in public. Fortunately the prices were cheap enough - and they don't come with a shipping invoice showing prices, etc - that it's not worth trying to figure out how to return.
Wish the laundry tips were more specific about each article, instead they are generically the same for all items. The sizing ran larger than anticipated. Need to return but due to the foreign destination I was encouraged to take a reduced credit instead of returning, thus they make money any way you look at it. Love the looks of the items but it takes way too long to receive them and then returns are not easy. Probably will not order from them again because of it.
Wish the laundry tips were more specific about each article.
I really appreciate you getting clothes items out quickly. It is refreshing to see that there are hard workers who take pride in their work. Your descriptions of each item, sizes, etc. are excellent. When an item is unavailable you let me know. I think I might have one more coming in, but I will have to look. I am very pleased with your tops, etc. Wonderful colors! Thank you!
Nancy S.
Cute styles. Poor workmanship. Far more polyester than cotton in "cotton blend". Price so cheap, that overall experience is OK. Not sure if I will purchase again due to high polyester content. If more cotton in the blend would be a terrific product.
I bought a dress for my size m from this online store and they were extremely friendly and helpful in giving me details on the item ordered in advance. I would buy here again without a doubt! Amazing service and great quality clothing!
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 2.9 stars from 11,454 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JustFashionNow most frequently mention poor quality, return policy and credit card. JustFashionNow ranks 6th among Women's Clothing sites.
Sorry to hear that. If your order is delayed and you can not wait for the order, please email us and we will handle your issue. JustFashionNow is definitely legit. We reserve the right to kick back at such malicious slander.