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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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A refreshing variety of clothing that is far different from what's available in the common store.
The ordering experience was easy and efficient. My only concern was with regard to size.
I love the products, but the first time I ordered I ordered a certain size, fit great, this time I ordered 5 new shirts in the same size and none of them fit. I have not worn them, but did not keep the tickets and it looks like now, I can't return without them, even though I have the receipts...
Dissapointed...
The shirt looks as great as it does online; good quality and nice fit. Arrived on time.
No problems! Except when I asked about returning these I was told I had to return them to an address in China and the fee was going to be my responsibility and I was offered 15% just to keep them. This is fine with me but haven't been given the information on doing this.
Excelente fácil manejo llegada rapida productos de buena calidad
Excelentes productos servicios y envios muy oportunos
Excelente oportuna y de buena calidad lo recominedo 100%
If your items do not fit or you just don't like them, returns are Impossible!
I've ordered a couple shirts, so far so good.
Nice, a fun shopping experience. I do enjoy the clothing.
Great selections and easy to navigate.
Found it difficult to pinpoint particular needs as there were so many choices
The top I ordered fit poorly and wasn't anything like the picture. The "denim" look was just stamped on flimsy fabric. When I went to return, I got the following message: "Our return center is located in Guangzhou, China. According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package. Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue. We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s)."
Why is their return center in China? Any correspondence I had with customer service was gracious but I wouldn't buy here again.
Dear customer,
Sorry that you are not satisfied with the items and our service. It would be much helpful that if you can provide the related order number to us so that we can check as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The sizes were far beneath what I normally wear and there were no 'next size up" availability that
Would cause me to initiate a n exchange. The extremely long wait would have been worth it had had the clothes fit properly.
Good I haven't received any orders yet so I have no words concerning entire process.
Confused over free shipping, Goods took a long time to arrive and came in two separate parcels. Products are lovely would order again but would like better updates on when goods are being sent
Great styles! The delivery was ridiculously long and the quality was not great. In fact I will not be ordering again!
I would shop on her much more but the shipping rates are outlandish!
I haven't tried what I purchased yet due to illness. I look forward to trying them on. Please explain to me why the shipping rate is so high. It's much higher than any company I've ever purchased from.
Fast and easy Receiving merchandise was slow and I dud not know it was coming from China. Would appreciated to have this information prior to ordering so I would not have been surprised at long wait.
I would have bought a 4th dress but i could not select the size in wanted!
Love all the fashionable clothes
And ordered some and
Some don't fit and was told I can't return them… so what am I supposed to do with clothes that fit?!
Poor return policy!
Just wrong!
Therefore won't be ordering anymore!
Dear customer,
Sorry that you are not satisfied with the items.
Return Policy: All Purchase (except final sale item, swimwear, bags and accessories) can be returned within 30 days from the delivered date.
For more details of the return policy, you can check on https://justfashionnow.com/information/Returns
Per checked, most items of your order are final sale items. Final sale items are not allowed to be returned. Hope for your understanding.
And for the other items that can be returned, we have sent you the related return instructions. Kindly check the details.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Easy to use website. I love the variety of clothes with fabulous quality and beautiful accessories, delivery is fast even in pandemic. Less than a third the cost of other sites, I have already recommended this store to many of my friends.
The service was great! A little slow receiving the parcel, but I think that's just the norm these days.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Dear customer,
Sorry that you are not satisfied with the items. We will forward your feedback to the related departments and will keep improving our products and service.
For the return instructions, you can contact our customer service for more details.
Thank you for your feedback and sorry for the inconvenience.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com