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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Wanted to recheck an item in my cart, but instead had to scroll through many pages to find the item again. I never found it, so am hoping the size in my cart will be correct.
I like some of your items but realize that the models you use are more perfect than those of us in real life. Stuff doesn't look the same on me. Also, my return effort was not going to happen since it goes over seas. I took the fragile discount.
Jeanne
, I returned the items to the shipping address and they said I should used a label they sent me after I dropped it off at UPS. I bet I won't get my refund. I will never order anything else from them. Even though they have some nice selections.
Wish shipping was quicker. It took too long. Loved the prices and clothes. I have thought this was a US company but it seems it was overseas.
Half fit lovely. The others too small. So hard to get right sizing. Love the colours.
The suerters I bought are beautiful, they meet and exceed my expectations. The good quality, the bright color, the buying process here was wonderful. Thanks!
Buyer Beware! It took over a month to receive the order, and only received a partial order at that. The fabric is a very cheep polyester but was advertised as a velvet top, and it was a jacket. Terrible quality and it looked nothing like the picture. So very disappointed.
Dear customer,
Sorry that you are not satisfied with the item. It would be much appreciate that if you can provide the related order number to us so that we can check as well.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
The items didn't meet my expectations. I'm
Trying to return them, but your company is making it very difficult!
It was the second time that I ordered an item. The color was to my liking and the sizing was good.
Quite easy to process,,, This was my first time...
Beautiful selection, awaiting delivery, delivery took 25 days, product was not what was expected, cheaper than it looked, will be returning it
Love the clothes I've ordered-they are exactly what is pictured-excellent quality!
They say free shipping over $109, but they charge you anyway. While you try & get the matter resolved 3 days later, you end up loosing the sale prices. Can't use coupons on final sale item but no advance notice
Dear customer,
Shipping cost of your order depends on the shipping distance and weight of the packages. We now provide free shipping service for orders reaching $109 (excluding pre sale items and final sale items) after the disount price.
So when your order amount is less than the certain amount you`ll be charged the shipping fee. Hope for your understanding.
And please note that each discount is for items excluded final sales and flash deals.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
Enjoyed seeing so many outfits - colours styles etc etc
Frustrating! I liked one of the two items i ordered but it did not fit and i think they deliberately make it difficult (and probably expensive) to return anything
Website easy to use. Fantastic selection. Had trouble deciding the size so I changed the size twice. But had no problem getting my order straight. Customer service was prompt and helpful
Don't believe what you see in the pictures. The actual merchandise is of very poor quality and the colors are not as shown. It is outrageous to ship back if you want to return. Stay away!
Dear customer,
Sorry that you are not satisfied with the items and our service.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our products and service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com
I love my order but, I wish someone would have told me how long I had to wait to get it. I did not know you are not based here in the USA. Love my order and I will be back.
One Items ordered was described as being a sweatshirt. It was polyester. Sweater was not as heavy as it looked in the photo, really quite thin yarn. 3rd item as pictured. Shoes are fine, fit well.
Large assortment of merchandise, different from usual. Loved it.
The skirt material is very good and I really like it. The logistics are very fast. The online service is very timely and the customer service staff is patient.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Dear customer,
Sorry that you are not satisfied with the items and the service. For more details of the return policy, you can check on https://justfashionnow.com/information/Returns
Please note that full refund of the return package would be provided once our return center received the package. Hope for your understanding.
Thank you for your feedback and sorry for the inconvenience.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments and will keep improving our service.
If you run into any issues, please do not hesitate to contact us at support@justfashionnow.com