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The company has garnered a mixed reputation among customers, with notable strengths in product variety and affordability. Many shoppers appreciate the unique clothing designs and competitive pricing, often highlighting the quality of certain items. However, significant concerns persist regarding inconsistent sizing, long shipping times, and challenges with the return process, particularly due to high return shipping costs. Additionally, customer service appears lacking, as many reviews mention difficulties in communication and order tracking. Overall, while the selection and pricing are appealing, improvements in quality control and customer support are essential for enhancing customer satisfaction.
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Package delivery began in China(I was not told it was shipping from there)
Tracking was through a 3rd party tracking company. Information was minimal.
Once the package finally hit the U.S.(in L. A) the messages looked like USPS messages.
But the package was addressed INCORRECTLY, and was declared undeliverable, return to sender.
When I contacted the local post office they told me they couldn't track the package unless they had the USPS tracking number(which was NOT SHARED with the customer)
I had to call customer support at the 3rd party tracking company to get the USPS number.
I was able to catch the local post office, and they found the package in a bin of stuff being prepared to return to sender the following day. I gave them the correct address, and they delivered it the next day(MORE THAN 3 WEEKS AFTER I PLACED THE ORDER).
I would not go through the risk of this kind of treatment again... Way too much work & angst on my part.
Thank you, beautiful clothing however I wanted to ask about returning as a credit to shop again, because most of them are too large. The lightweight sweater would be the only one I keep. I love that, and do not mind it being large. Do you carry many of those? I don't wear blouses usually.
I like cotton t-shirt types, sweatshirts, and light sweaters. I know I'm not too stylish
You have a very good assortment of items. My only complaint is the length of time it took for delivery, it was well over a month. The dress is beautiful.
Easy ordering process and products arrive within a reasonable amount of time.
Good description of item. Easy to make quick purchase.
I went through the website, just adding everything I loved. By the time I'd finished, I had a very expensive cart! I had to cull a few. But since then, I've gone back for a second order! It was a fast delivery too!
Great Prices and assortment. But they sent the wrong size.
One of the Items received was not as pictured on the ad and so ugly I won't wear it. Sizing on the 2nd item was way too big. When I requested a return shipping label I received notice that they'd give me a fraction of what I paid refund, but if I actually returned had to be returned to China and would probably not make it within time frame required for return service which is 30 days. Then refund would take 'months' to receive, their words.
Quick and easy quick and easy quick and easy quick
Easy to choose; however, the sizes are difficult to determine. There should be an US address in which to return items, so that they may be checked, then mailed to China in one box. The customer should not have to do this individually.
I will wear these sandles to my grandson's wedding May 1st. They will be just awesome!
This is the perfect dress for my grandson's wedding on May 1st
It took a month to arrive or so. Then the size was too big. I always wear a Medium, but this medium was very large, with wings for sleeves…. The material and style were ok, but I couldn't wear it. Rather than pay for returning I gave to a friend….
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I think I know what I'm buying and it was easy. Now hope is a good quality purchase….
The only criticism I have would be to give more updates as to the status of shipping.
Easy to see pictures, but need different views of clothing like the side and back.
I had a problem with the language English to French. Customer service got back to me amazingly quick. I really appreciate that! When my product was delivered I was very disappointed with the material. Not at all the way it looked in the pics or description.
Size too small and too long. I requested a return label and haven't gotten one yet.
Not customer friendly site… difficult to return to shopping by hitting return button… kept returning to 1st page… shipping cost is also ridiculous! Trying this order… not sure about how pleased I'll be with my purchase. Unfortunately I had to spend a whole lot more then intended due to free shipping!
Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
As for shipping cost issue, it depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding final sale items).
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ended up with 2 of the same shirt in x-lg, the large is too small and the xl is too big. Thot the shirts with sleeves were "sweat shirt type" but only turned out to be flimsy material.
Love the shirts. Love the difference from box stores.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow is a global trendsetter online fashion Website. We aim to provide everyone with the latest fashion at an affordable price!
We focus on the latest women's trends. Fresh items dropping daily with all the categories and 10000+ styles including dresses, blouses, tops, and pants.
JFN is stocked with everything you need to build your look! We've got Fashionable Products, Exclusive Deals, Secure Payment, and 24hrs Contacts!
Visit our store here or Download the JustFashionNow App below and start your fashion path at affordable prices!
Website: https://www.justfashionnow.com/
APP:https://justfashinnow.onelink.me/hWkv/kefu1124
Thanks for your feedback and sorry for all the inconvenience
Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding final sale items).
We`ll keep improving our products, delivery and service. If you have any other questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!