I look forward to receiving updates to my order by email and about special offers and other items from this boutique. A great variety of options. Super friendly staff and fast service... Keep up the good work
Hi there,
I was very excited from the start, as I liked a lot of dresses you offer. They all look so good on pictures.
However, when I got them delivered, it was very different story. Mainly fit and quality of fabric, or actual style which didn't suit to me.
So I send the email according to pamphlet enclosed in the parcel, regarding returns. To this day I didn't get the reply with instructions, how and where to send unwonted items and get refund. This must be 14 days now at least. Please help. Eva Noll
Great product, big selection and affordable prices. Love it.
I have bought so many things from this online clothing store numerous times! Normally I am very skeptical about buying things online, but here it is very easy, safe and the service is really good. You can expect your products to arrive on time or even earlier :)
Have purchased several things from Just Fashion, but this top really looks cheap. The material is incredibly thin and the flowers seem to be painted on. I thought about returning it, but I'll keep it for now.
Love your selection, prices and quality!
For 9 months, no article on this website has disappointed me. Every purchase, every clothing package I receive, is worth the investment. Everything seems to fit me perfectly, they complement my body well. They also deliver fast.
I just received my third purchase here in less than 3 months, and again I am really impressed. You could never find such beautiful clothes for such an affordable price on a clothing page on the internet
I love my new shirts that I buy here, they are beautiful, they look super nice and do not bother or squeeze anything. In addition a lot of colors come, for the price they have it seems very good. I totally recommend them.
I've been searching and checking your pages for several months. I finally decided to take a chance on your clothing. I'm looking forward to receiving my parcel of clothes soon. How long does it take to ship from your factory or warehouse to Ottawa, Ontario CANADA?
Good! The clothes came within 2 weeks. That was great!
I've been searching and checking your pages for several months. I finally decided to take a chance on your clothing. I'm looking forward to receiving my parcel of clothes soon. How long does it take to ship from your factory or warehouse to Ottawa, Ontario CANADA?
First, I'd like to thank you for my bags, shoes and purse. However, the tops that I ordered are faded and dull looking as if they had been washed several times before I received them, it was NOT what it appeared to be online. Disappointed and might not order clothing items again.
Purchased through PayPal. Money was collect by seller immediately. Items were not received for 2 months. Purchases were clothing and were garbage and sized very small. Contacted seller and found out items had to be returned to China at high shipping cost or I could receive a 15"% cash back (on $ 70.00 that is $ 10.50). This company is unethical
And knows most will throw the clothes away and lose their money. I am in the process
Of disputing this with PayPal. I guess we have to do research on every company we
Purchase from on-line.
Sorry for any inconvenience. We understand that different people have different expectations on the items but we are always trying to offer the most favourable goods to our customers.
I ordered according to size chart and items were still too small. Returns have to go back to CHINA, which is costly, slow and at your expense. They offered me a compensation of 15% to keep rather than return. Depending on how much you spent, it's basically pennies on the dollar. I think the fabrics and construction was subpar at best. I will trust my instincts next time and order nothing from China.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. Could you please provide us the order number so that we can better solve the problem for you?
In order to reduce unnecessary hassle for customers with returns, we are currently offering partial refunds while you continue to hold the item. Sorry for not satisfying you
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at support@justfashionnow.com or by chat online.
Justfashionnow is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Amazing website even for a person with chronic anxiety like me. My sister also bought here without problems, she loved it, she has amazing clothes and there is a better chance that it will fit me (I am SMALL, but my hips are a bit bigger), usually almost nothing fits me. I was surprised by the free shipping offers. Overall this was the best online shopping experience you could ask for. I would recommend this site to anyone :)
My wife ordered a dress from this company and paid an extra $16.52 for express delivery. (3-5 business days) That was nineteen days ago. I have sent numerous emails and they have all been ignored (more correctly, one find's oneself in a hellish loop shunting back and forth between the 'contact us' and 'support' buttons. I would recommend that no one deal with this crowd of crooks.
Hi edward r., Sorry for late response. Please tell us your order number so that we can check it for you. If you don't know your order#, please tell us your full name as well as your shipping address.
The clothes they offer here have exactly the functionality and design I expected. We can select items, choose sizes and allow users to place individual orders. Even better? Your customer service is amazing. The tools on the site are easy to manage, but the times I've needed a little extra help, the staff has been remarkable.
My online experience was great! I read a lot of negative reviews on this website and how long it took people to get their products, but I got my sweater and headband in 3 weeks and they are exactly what the picture shows. People need to understand that the material is well made, I will definitely buy from them again!
Excellent client service. After receiving two dresses that I had ordered for my birthday, I was really happy because my skin did not react to them as it does with other fabrics. This online boutique was truly wonderful, and its quality along with empathy and kindness were greatly appreciated. I am 100% lover of this website.
Expected these items long before I received them as ordered them in plenty of time for Easter holidays & allowed many weeks but didn't get them in time. Very disappointing. Ended up being a very bad buying experience, with the added exchange rate and cost of postage, $20 odd dollar dresses ended up costing $50 plus. Will not buy any further items from this company, will stay with only Australian.
I ordered items, about 5 did not fit, since this is international shipping I would have to have paid 60.00 to ship them. Bad surprise.
The last order, I had a bunch of clothes come in but the shawl collar blue dress I really wanted was not among them. Could get no response from company. Out more money. Never again!
Please don't hesitate to contact us by email support@justfashionnow.com or chat if you have got any before sales question. We apologize that you did not have a good shopping experience with us. We hope you could have a better shopping experience and will try our best to improve our products and services.
As someone who now has limited mobility, this boutique has been a lifesaver. From clothing to look beautiful, to accessories, shoes, gifts for female members of my family, if it doesn't fit or fit, don't worry, easy returns are available and credit for another purchase. Something wrong? Again, easy return and refund.
There are lots of pretty choices, but in reality they don't quite live up to the images, blurry prints, thinner winter items, for cotton blend items it's more polyester with a cotton blend liner. The fit was better this time, so pay attention to the measurements given for a particular item as they vary. I think I will enjoy wearing my items.
I very much appreciated the communication with their service people on whether I received my order. In these times transport is hard to predict and it does take a while to receive one's order.
Answer: Because you get lured in by deals and don't read reviews. My loss too, glad I never ordered more items - I think this company is a fraud, or unable to cope with plain business, shouldn't be allowed to operate at this level
Answer: I ordered 3 items. What I was sent was not what was pictured. The items smelled to bad that it was alarming. The whole order went into the trash.
Answer: Hi Angela, I don't think the complaints are solely about slow delivery - some people are saying that the quality of the goods that they received were poor. I'm glad that people have taken the trouble to write in and give a review. I was going to buy some shoes from 'justfashionnow', but after seeing all these complaints - I have decided not to bother.
Answer: How can we get this fraudulent company off the internet? I doubt China cares about the Better Business Bureau. I am going to donate my horrible faux linen dresses and not waste any more time or $ on returning items. I am sure this is just what the Chinese company hopes for, and probably the way in which they can stay in business. MY MISTAKE FOR NOT READING REVIEWS BEFORE ORDERING!
Answer: JustFashionNow is trustworthy.Up to 95% of our customers love our products and service. In fact, even for a famous and large company, there is a few negative reviews as well. You can't always please all. Hope for your understanding. But we still relay on different customers' feedback to improve our products and quality. If there is any question or confusion, please contact our customer service at https://www.justfashionnow.com/account/contactus. We will help you to resolve the issue ASAP.
Answer: DO NOT PAY ANY MONEY TO THIS COMPANY! Read the reviews and be aware that many people, including me, have been sent sub-standard items & had little or no luck in getting money refunded. They are a company who do not supply goods as described in the adverts. Stay away from Justfashion. Just saying!
Answer: It takes forever to ship. But it should finally arrive. But don't expect it to be the item you ordered. The items advertised and their descriptions may not be accurate. But they will never admit their mistake. My wife purchased a dress that was described as being linen/cotton, but the dress that arrived was cotton/polyester. It was virtually impossible to get the mistake corrected. The website would not transmit the request for a refund/exchange. All you get is a form letter explaining how to request a refund/exchange. When they finally did answer my repeated emails, they said I would have to return the dress to China at my own expense. And there was no guarantee the replacement would be linen/cotton.
Answer: I am asking for same return address but no reply... did you end up getting a refund?
Answer: Do not order from this company-
Answer: Could you please tell us your order number so that we can check it for you? If you don't know your order#, please tell us your full name as well as your shipping address.
JustFashionNow has a rating of 3.5 stars from 11,475 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFashionNow most frequently mention customer service, online boutique and good quality. JustFashionNow ranks 7th among Women's Clothing sites.
Thank you for your feedback and sorry to hear that you are not satisfied with our products. After checking, we did not receive your email, did you send it to support@justfashionnow.com?
You can follow the below steps to submit your return request on our website.
Step1: Use your computer to visit our website, and then click here on "Order Tracking" at the bottom menu of our home page.
Step2: Enter your Email Address and Order Number.
Step3: Click the button VIEW DETAIL and you will see a "Return" button for each specific item.
Step4: Select the reason for your return or describe the issue accordingly.
After you finish the return request, you will get authorization from us by email with a label with our return address within 48H.
Note: If you submit a return application on your mobile phone or tablet, it is hidden in the three small dots at the bottom left of the product, you need to click on it to see it.
If you can not submit the return request, please contact our service team by email at support@justfashionnow.com or by chat online for help. Stay safe and have a good day!