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JTV Reviews Summary
The company's reputation reflects a dichotomy of customer experiences. On the positive side, many customers praise the quality of the jewelry and the variety available, often expressing satisfaction with their purchases and the appeal of the products. However, significant concerns arise regarding customer service, with frequent complaints about delayed responses, unhelpful support, and inadequate handling of returns and exchanges. Issues with product quality and misleading advertising also surfaced, leading to frustration among customers. Overall, while the company has a loyal customer base, improving customer service and addressing product consistency could enhance its reputation.
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I was very pleased with the customer service, and my ring is very beautiful. One of the best buys I've ever made
Good day,
My complaint is with JTV customer service via
Email and the phone centers lack of communication. I normally order via website.
In December, I tried to phone in order and was
Told they will not accept my order. The poorly
Trained employee could not tell my why.
I had just placed multiple orders via website
2 days prior to this conversation.
I emailed Kayla at Customer Service and
Received a response from another employee
Whose name began with a K and she assured
Me the problem was corrected. Said when I phone in order account listed as closed.
Said it was corrected. Tried again to order
Via phone and the same issue happen.
Asked to speak to manager, no one every got
On the line. This took place 1/20/24 around 10:00. Again, this week I placed multiple
Orders via website with no issue.
I try to avoid their phone center as much as
Possible but I was in an area with weak
Internet service so I tried to phone in order.
In my experience, JTV customer service via
Web and phone really not interested in
Correcting issues with their service.
Will not provide name of VP of customer service.
Always an indication that they do not wish to
Hear about customer experience.
All I was trying to do is make a purchase.
Thank you
Hello Rita, we sincerely apologize for the experience that you have had recently, and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review and send you a new claim form, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
I sent back an item on the 8th of January and still no return information from JTV, if this is what happens with returns rather not order in the future.
Hello Janet, we thank you for providing your review. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience you had with your return, and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review. Thank you.
My experience has been that JTV uses extreme unrealistic magnification and lighting to enhance the products when exhibiting products. Therefore, there is great disappointment when getting the products. The products are much smaller or not as colorful with poor quality than shown. There is real danger in buying the gem parcels. There's a reason that JTV puts "not returnable" when selling the parcel. The presenters lie. In the parcel, they present a variety of gems with a lot of them large 8-12mm but when you get the parcel you get tiny tiny 2mm or less gems and there is no presence of the larger gems. The gems in the parcel are UNUSABLE. The customer has no recourse for return/refund because they are told when purchasing the parcels "not returnable." JTV knows they are going to cheat the customer. The parcel that is exhibited by the host is not the parcel the customer will receive. The jewel school host lies pathologically. All of the merchandise shown is exorbitantly priced. If customers would do research they could buy the same merchandise on eBay or Amazon for a half or a quarter or less with triple or quadruple quantities.
Hello Jane, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We’re sorry the item seems smaller than what you saw before buying. We have the sizes for all our items listed online on jtv.com under the “Product Description” section right below the photos as to be completely transparent and informative to our customers. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this, and help make this right for you. Thank you.
I love everything I get from this site so beautiful. Quick delivery and items look exactly as they appear
Hello Helen, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.
I purchased a ring in May of 23. I paid around $70 for the ring. Within 2 months a stone fell out of the ring. At first they were not going to replace or fix it but they finally agreed to do it. They had the ring for a month. I finally received it back and after 2 more months, the same stone fell out. I reached out and they told me to send it back and they would fix it again. I received the ring back without being fixed and they said they were done fixing it. This is not good customer service. I would expect it with a $20 ring but not at $70. I have bought other jewelry from them over many years, but never again.
Hello Rita, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
JTV used to try to make you feel like family. All the things that made their programs special are gone. They axed favorite designers (Janyl Sherman, Artistry of India, etc) without even a thank you and proper sendoff. They've cut customers favorite programs (gemstone shows, The Morning Mix, special pre-recorded Christmas show, the JTV exclusive Holiday Ring, Rockafellas, etc). They've made all the hosts stick to canned format (the price drop dance "No, it's not $799 or $699 or $549..." and the countdown "we're down to only 49, 48, 46,...) Just looks awkward. Yes some hosts do it effectively but others look uncomfortable. Why not let them be themselves? So much more personable. If you want everyone to sell the same way you may as well hire robots. I miss learning about jewelry & gemstones. I do like their return policies. And their customer service has always been exceptional.
Hello Debra, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. Thank you for taking the time and writing us a review. We appreciate your collaborative feedback, and thank you for being a part of the JTV family. If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
My only issue with JTV is that their hosts talk WAY TO MUCH! I want to see the item, not hear you jabber on about it. My purchases have been awesome. The jewelry is beautiful. But the hosts are incredibly long winded, terrible. I've changed channels because of the constant jabber, jabber, jabber.
Hello Susan, we are sorry to hear that some of our hosts do not appeal to you. We try to have a variety of personalities so that all our customers can find someone to connect with while watching the show and shopping with us. We have taken this feedback and have forwarded it to the correct department manager. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We are so happy to hear that you are satisfied with your purchases from JTV! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
Your products are beautiful, and no one can touch you prices and value. I love the shipping rate. Delivery time is a gift in itself. The specials, specialty buys, power buys, and the jewelry sets you offer have kept me as a 15+ year customer. Your operators are nice and eager to please.
The only non constructive thing I've experienced is the latches on the necklaces. They are almost always too small. One more thing. Your offer beautiful neck pieces, but then you add an ugly, too simple for the gems chain. 9 out of 10 times that ugly chain keeps me from buying the item.
Hello Joan, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
I order some product on 12-12-2023, said two days busines delivery, one sta over in Arkansas form Tennessee, now told it will take one week to get product,No help on call line just excuses. One week to ship one state over? Really. It took two days to process order for pick up yet they dang sure billed me in the 12th.not shipped yet? So their two days business delivery is misleading and a false advertising. Like their products but customer service is truely lacking with their customer in mind.
Hello Lonny, we sincerely apologize for the experience that you have had recently and take our commitment to customer satisfaction very seriously. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this, and help make this right for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Thank you.
I order product on 7-5-2022 personally talked with agent to have CC to make sure arrive by 7-7-2022 for anniversary 7-10-2022. Product did not ship Until 7-8-2022 Friday before anniversary. Now told unknown date when will arrive and not arriving prior to anniversary. They did the same things on Mothers day order I had. Only response I get is will give you % off next order. WHY would I want to order from a Company that does not stand by or keep its word? Their produces are great, their customer service and lack of effective commincation with customers is lacking and 100% unsatisfactory.
Having read over a few dozen reviews I'm left wondering why they all seem to be 1 star or 5 stars... next to nothing in between! People hate it with a passion wanting to call their State Attorney General's office on them or the best jewelry seller in the world!
My wife and I have purchased literally hundreds of pieces of jewelry through the many years with them (they documented back 22 years but I'm sure it's been longer... back to ACN days) and are well over 90% pleased with our purchases or customer service related issues. Never once have we had a heated conversation with anybody there and always had our issues resolved.
Just this week I had a very expensive purchase disappear and called in and was assured that if it didn't turn up, they were going to simply replace it... no charge. As it was, our mail delivery lady put it in the wrong box. Point being, they were going to make it right if necessary.
My advice is to try it out, get something you buy from them appraised, give them a chance and make your own decision. If it's not to your standard, go spend more somewhere else because you will not beat their prices.
I give them 4 stars because there is always room for improvement, and I tell them that!
Hello Paul, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family for so many years now. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for! We think that there is always room for us to improve, and we do greatly appreciate your feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.
I ordered a ring for my wife and gave it plenty of time to get shipped. I ordered it on November 21th and it was supposed to be here November 24th. Here it is December 6th and no one can tell me where my ring is or why it has not been shipped. I'm now afraid I don't have a present for the occasion. I am so disappointed but not as disappointed as the person I now don't have a gift for.
Hello Christopher, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.
I just had a problem with a product sent and with JTV Customer Service. My rating would have been higher, if I didn't have this problem. It would have been lower, if Alex S. On JTV Chat had not been so helpful. I chatted with Alex S. After speaking with both a customer service rep. And a customer service supervisor. Neither of whom were helpful. I have been a JTV customer for 20 years, and have noticed that merchandise quality is often less than advertised. Additionally, customer service was much better in the past. I admit to being a fussy customer, and a jewelry junkie, so I may be partially responsible for my sometimes continued disappointment.
Hello Dorothy, thank you so for taking the time to provide such valuable feedback. We sincerely apologize for the experience that you have had recently, we and take our commitment to customer satisfaction very seriously. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I've been shopping with JTV for approximately 14 years now! I still own my very first purchase: a 10 carat yellow gold anniversary band with baguettes and rounds, and I've never looked back.
Following I am sharing some highlights of items I am particularly fond of:
Hello Arlana, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you so much for being a part of our JTV family for so many years now! We appreciate you taking the time to write us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook page!
I thought I'd try and order from JTV, we'll, the experience was beyond painful. When calling customer service, I never got the same response. My first attempt in ordering was a 5 rings set. Not even within 24 hours, 3 stones were missing. JTV sent another set. Because the order was under $ 50, no shipping cost was applied nor duty/custom.
Well, my second order was frustrating and the continuous excuses given was beyond my comprehension. So, I ordered 2 pieces which were suppose to be shipped via UPS. Upon receipt at Canada Post (Canada), I was told that there was duty/customs/ shipping and tax charges of approximately $40. Therefore, I refused the package and returned it back. Return to sender. I contacted customer service and one of the outrageous reasons was " JTV applies shipping charges on EACH piece prior to shipping". Therefore, if I order 10 pieces, shipping cost is applied on EACH piece? I could not understand the reasoning. Are the 10 pieces not in the same 1 package? Why is JTV
Charging for each piece BUT JTV shipped them in 1 package and paid postage for that package.
What I'm trying to express and what was explained to me was that ANY orders below $50, no extra charges are applied? Beyond confused and what a scam. Never again will I order from JTV again.
Hello Pina, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. We are sorry to hear that you are not fully satisfied with your purchases. Each item caries it's own shipping charge so that each item can be insured while in transit. We do have some items that are free shipping as a promotion, and an online shipping promotions that can have your order qualify for free standard shipping. Any international shipment does not qualify as standard shipping since it is outside of the U.S. Any item mailed to Canada may be subject to the Goods and Services Tax (GST) and/or duty. The CBSA (Canada Border Services Agency) calculates any duties owing based on the value of the goods in Canadian funds. The duty rates vary according to the type of goods you are importing and the country from which they came or were made in. Please contact us at 800-619-3000 or by email at customercare@jtv.com if you have any additional questions or concerns. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this.
I was ordering a 10 k rope chain and they kept hanging up on me! I called back. The order was down on file just waiting for payment. Upon trying to pay, it was rejecting my credit card and the agent told me it was sold out! I told her that my order was already submitted and a "I'm sorry" is all I got. They had taken my order out and sold it to someone else! What a poor way to do business! They had already taken all my credit card information! I had been a faithful customer through the years! Rude hanging up. Rude removing my purchase and it was supposed to be a birthday present to me from my husband!
Hello Susan, we sincerely apologize for your experience. This is definitely a frustrating situation, and it should not have happened in the first place. We do genuinely apologize for the situation but we want to make sure it is handled appropriately and fixed as soon as possible. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this.
Well I have not had a lot of good experiences with jtv. After order many, many items, which I did all on stretch pay, I get an email that my stretch pay had been revoked. Ok, what? Upon seeing what had happened, I immediately sent an email explaining that I had to turn a cred card in for fraud, false puches I had not made. One item was on jtv that was on that card. They also had my debit card which all my other purchases were on. I explained that I didn't tell them about the credit card because they had my actual bank card information they were already using. Got that fixed and continued on with my payments. Now as of today, after making all or having a couple payments left of many purchases.I try to sign into my account, my purchase and payment history is on there, and get a message that my account is closed! No email, nothing! I have spent several hundred dollars there the last couple month, and had planned on spending much more. But I'm done. I'll go to QVC or something because I'm not dealing with these people any more. It's ridiculous
Hello Donna, we do apologize about this situation. We do understand your frustration, we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review and send your information to the correct department manager, and help make this right for you. We sincerely apologize for your experience.
Cheap jewelry and the most the RUDE AN BIG MOUTH customer service... BEWARE AND SHE SAID HER NAME IS RANDY they offer a credit called brilliant cash it's definitely a SCAM, AND YOU GET WHAT YOU PAY FOR. CHEAP QUALITY
Hello Tammy, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
Good buys can be had, but oftentimes if the price is "too good to be believed" on gemstones, trust your instincts. I've bought a few items where the hosts raved about the quality of gemstones and received product that have weak color or visible inclusions. Fortunately there is a 30 day return policy, but you aren't refunded for shipping. They also text and email FAR too often.
Hello Phillip, we thank you for providing your review. We strive to offer quality products that our customers are 100% satisfied with, and we are very sorry to hear that you were not pleased with some of your purchases. Our goal is to provide excellent service to our customers, as well as quality products that are accurately depicted on air. We do offer detailed item information that can help you make an informed decision about your purchase. You can view this information on our website www.jtv.com under the product description, or you can give us a call at 800-619-3000 to speak to our Customer Care team for this information. You can also visit our website to unsubscribe to all emails or just certain emails of your choosing to make sure you are getting the emails from JTV that you need. Please contact us at 800-619-3000 or by email at customercare@jtv.com if you have any additional questions. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Thank you again for taking the time out to write this review.
ALL THE JEWELRY I HAVE RECEIVED IS AWESOME! THE QUALITY IS REALLY GOOD.THE CUSTOMER SERVICE PEOPLE ARE THE BEST. A REALLY GOOD COMPANY TO DO BUSINESS WITH!
Hello Debbie, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.
From the business
JTV (Jewelry Television) offers the largest selection of fine jewelry and loose gemstones in the world at up to 80% off retail prices.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dennis, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a member of our JTV family. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.