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I ordered a ring for my wife and gave it plenty of time to get shipped. I ordered it on November 21th and it was supposed to be here November 24th. Here it is December 6th and no one can tell me where my ring is or why it has not been shipped. I'm now afraid I don't have a present for the occasion. I am so disappointed but not as disappointed as the person I now don't have a gift for.
Products used:
Woman's ring
Christopher W.'s review of JTV earned 2 Very Helpful votes
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Hello Christopher, we are so sorry to hear that you did not receive your order. We do understand your frustration, and we would like the opportunity to make this right for you. Please call us or contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this order for you. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns with your package not arriving. Thank you.