JTV

Answer: As a longtime shopper, I can vouch that the gemstones are real. If it's a lab-created version of more expensive gems (i. E. Lab Emerald, Lab Ruby, CZ, etc), the title & description will reflect that. Although quality control is hit & miss, I've tested/appraised hundreds of stones from JTV & haven't had any issues with authenticity. Their treatment disclosures are pretty good for the industry. Might I suggest perusing eBay, too? Lots of resalers (like me) can offer better prices on legit stones & jewelry... plus you get the benefit of knowing your seller has already checked for cracks, chips, etc. To be safe, only buy from US sellers & ask questions to ensure they can respond with some knowledge about their goods. Good luck to you! -Rachel (SpenDen-Jewelry-4-College-Funds)

Answer: Hello Alesia, we apologize greatly for your experience with your ring. We stand behind our product as advertised and urge you to contact our customer care team at 800.619.3000 (8am-11pm EST, M-F), email us at customercare@jtv.com, or on our Facebook and Twitter so that we can assist you further. Within 30-days of purchase you can return any item for an exchange or return if you're unhappy. We also offer Jewel Safe on the majority of our items at the time of purchase that extend the warranty on an item to a full 2 years after purchase, it will cover any damage, plating or loss of stones!