Pamela K.

I placed an order 3 days ago. Received the email confirmation, order number, sent payment, etc. 3 days later I am checking the status of the order, and it showed cancelled (as well as refunded). No explanation. I called customer service and they told me the ring I had ordered was "damaged" so they had to pull it from stock and they did not have any more. Poor communication, and extremely lame excuse as to why I am not receiving the ring when at the time of ordering, the ring was not even being featured live. I have been waiting for this ring to be offered on flex pay and after checking the availability, I was finally able to order it. How disappointing! I once ordered a ring that had to be ordered 3 times because it was "defective" and no one had even looked at them before they were sent. Again, disappointing. I have invested a lot of money in finer jewelry with JTV... will not recommend JTV to anyone.