Hello Alesia, we apologize greatly for your experience with your ring. We stand behind our product as advertised and urge you to contact our customer care team at 800.619.3000 (8am-11pm EST, M-F), email us at customercare@jtv.com, or on our Facebook and Twitter so that we can assist you further. Within 30-days of purchase you can return any item for an exchange or return if you're unhappy. We also offer Jewel Safe on the majority of our items at the time of purchase that extend the warranty on an item to a full 2 years after purchase, it will cover any damage, plating or loss of stones!

I don't know what happened with your situation. It sounds disappointing, at the least. My sister is terribly allergic to everything else silver, but I bought her earrings and bet her $20 she could wear them if they were rhodium plated. I won the bet.