JTV

I didn't even bother to read the negative reviews because something's real strange with a rating this low. I am not an employee, nor do I know anyone that works for JTV. I'm just a consumer that has bought tons and tons of jewelry from them and I'm telling you there's not any online site, television, or jewelry store that has as good of prices, or offers as good of gem stone quality jewelry as JTV, bar none. Who else let's you pay out a Tanzanite, Morganite, blush garnet, opal, amethyst, or diamond ring out in 4 to 12 months and that's not doing a credit check? They give you 30 days to check out your purchase, so
You can take it to any Jeweler and have it appraised if you like, and if you don't like what they say you can send it back and get all your money back. Just remember there's a lot of Jewelers out there that maybe don't like JTV because they can't match or beat their prices. They don't charge right now to ship to you but
If you choose to send something back you will have to pay a $6.99 return shipping fee. That alarm is cheaper than anybody else. But the main thing is where on Earth are you going to find this kind of beautiful rare gem stone quality jewerly without having to go all over the world. People go to JTV and look for yourself. I can guarantee you'll be happy. Remember this is JTV not The Jewelry Channel. I'm wondering if some people are getting the two mixed up? I've included some photos of a few pieces of jewelry I've purchased from them. Good luck

I checked my account and someone had charged almost 1000 dollars worth of sunglasses on stretch pay and when I called them about it. I had to ask for a supervision. I was on the phone waiting and waiting and finally the lady came on and told me yes mam that was your husband and I say mam that was not my husband. I'm thinking you have never talked to my husband so how do you know. I send an email and make a suggestion of calling my husband voice mail listen to his voice and then compare the two but they would not help. I got no help at all and they didn't care cause the sale was made and they were no going to admit to any wrong doing. This person in cyress texas hacked his account and added their address and somehow stopped an email being sent to our email account so I didn't know anything was going on. I made a suggestion that they need to add a secuity question to the way they sale things that only the person that owns the account would know. My husband got the account closed alone with his card and I closed all of mine as well. We are now going through the stress of getting the charges taken off. If you have JTV prefer card I suggest you don't leave it on your account and do your self a favor don't have one at all. I will NEVER EVER do business with them again.

I've been a customer of JTV for about 2 years now and I couldn't be happier, and I'm a jeweler. I've made many, many purchases from JTV summing in the thousand and for the most part, I'm very happy with the value of what I've spent and know that I have paid far less then I would have elsewhere. I will admit that from time to time, I receive a piece that I feel does not measure up and I simply send it back for a refund or exchange... no questions asked, no hassles. What set this company apart from the rest is their positive customer service approach to everything that they do. They care about their customers and it shows. In my opinion, there is NO other company in any industry out there that is as good with customer service oriented as JTV. They understand that without their customers, they would not exist. They also take the time to educate their customers on gemstone treatments, origin, history and what not. What other jewelry company does that. Plain and simple, one of the best... if not THE BEST out there. Thanks,

1/19/22 at 9:00pm I am so insulted by Christina Yanez the way she keeps making fun of ADD it is not a joke there a lot of people with mental illness that have ADHD and ADD please ask her to stop it's insulting a lot of people

JTV advertised online and on TV a small flower style Tanzanite ring for $19.99 free shipping. The TV presentation showed many of the rings, all were light lavender to light blue colored stones. The online advertisement showed a ring with light blue stones. The two rings I purchased arrived and instead of light lavender stones, both rings had clear stones. I returned the two rings, asking for the return postage cost to be waived. Customer Service continues to say color is not guaranteed. Customer Service suggested I just put the rings in a drawer, to give as a gift in the future. Customer Service suggested that Tanzanite is mined out, so...and never completed that sentence. Customer Service offered 10% off a future purchased of $30 or more. Customer Service refused to deal with the issue of advertised light lavender - light blue stones that were clear stones. The resolutions offered don't solve the trust issue - that I can no longer expect to received a reasonable facsimile of what is advertised! I understand colored gemstone jewelry will be within a range of color...but clear? Until Jewelry Television can offer some range of color identification in their presentation, and in the online advertisements, I will not be purchasing any longer. Sadly I will have to back away from this 30 year relationship. As they say, trust is earned in drops, and lost in buckets.https :// www.jtv.com/product/blue-tanzanite-platinum-over-sterling-silver-flower-ring-0-55ctw/DOK2833?N=*******940

I buy ALL my jewelery from Shoplc. AMAZING quality, very fair prices no shipping problems. And they have "budget pay" on just about everything(more often than not).
No credit check, no website credit card you have to jump through hoops to qualify for.
And their Tanzinite is AWESOME. I purchased a AAAA vivid oval Tanzinite ring(in platinum no less) (2.65ct) with half a carat of E-F VS diamonds in a halo around it for $ 998.00, AND I paid it in 5 monthly payments, paid first payment on order(theyshipped ring right out), then 4 payments every month.
I have some of the most beautiful jewe! Ery pieces, and always am complemented every where I go. Even jewellery have offered to buy my pieces from me.
Make the switch.

I purchased a Tanzanite bracelet and earrings. Neither one of them looked as beautiful as on TV. Couldn't wait to get them. Took about 3 weeks to receive which was very upsetting. Returned the bracelet immediately. Decided to keep the earrings anyway. Wore them once and the clasp on one of the earrings was defected causing me to loose it. JTV will not let me return for credit and HAVE TO CONTINUE TO PAY FOR EARRINGS I CANNOT WEAR! EXTREMELY LOW QUALITY PRODUCTS AND JTV WILL NOT STAND GOOD FOR THEM. CUSTOMER SERVICE WAS EXTREMELY RUDE. I WILL NEVER SHOP WITH JTV AND WOULD NEVER EVER RECOMMEND THEM TO ANYONE. HAVE TOLD SO MANY PEOPLE WHAT HAPPENED AND THEY WILL ALSO NEVER SHOP WITH JTV EITHER. TAKE MY ADVICE AND RUN AS FAR WAY FROM JTV AS YOU CAN

I placed an order on July 1st for 3 rings, when the package was delivered it had my name and address on it but inside was an invoice and jewelry for a man in a different state! I called customer service and told them I would send his items back and asked when I would get my order. Well they put me on hold, finally a woman came on and I explained again what had happened. She said she would look into it...put me on hold again, came back and said the 3 rings would be sent out after the weekend. OK, I can work with that. Well I got 2 of the rings in 2 separate packages, and the 3rd one has never come! I called JTV 3 times in the last 2 weeks asking about the 3rd ring that is still showing on my credit card and asked them to just cancel it and refund my $ back to the card. I asked to speak to a supervisor or manager, that was useless...looks like I'm the idiot who will have to pay for a ring that I never received and that they can't seem to understand how to cancel it...GOOD LUCK TO ALL OF WHO who receive what you order! Me...I'M DONE WITH THEM!

I love their jewerly so much that if I had to chose a trip or jewerly,I would chose jewrrly.The more years that go by the better the jewerly gets!

I placed an order for some earrings for my sister-in-law's 50th birthday back in early August. There was a complication due to the shipping and billing addresses being different. I tried to change the address online and wasn't able to. I chatted with someone and he advised that he wasn't able to place the order for me. I placed the order again with the option of the earrings being shipped to me, and received an email that they would be delivered to me on or about 8/30/2019. I was going to be out of town, so I put a hold on my mail delivery as mail is stolen in my neighborhood. Waited a length of time, didn't receive them, so I called again. After going through a couple of reps, I was told by a very nice lady who promised me that she would have them shipped. Waited another week, called again on 9/10/2019 and Donna wasn't able to locate the order. After much frustration, emotional distress and huge disappointment as these were a special birthday gift for a very special person, I canceled the order. The service reps were all very nice, but "I'm sorry" doesn't cut it. I really wanted these earrings and just cannot understand why all the problems ensued and they couldn't find my order when I received an email with my Order Number and a date of approximate delivery.

I love jewelry, and have bought items from jtv for over 10 years. At that time, most of their peices were 10k or 14k gold, but lately they are made of sterling silver layered with another metal. I bouhgt rings, pearls, pendants and a bracelet. All the items were very nice. I did return two items - a ring because I found the ring I thought I lost, and a bracelet that I did not like. My daughter wears the diamond earrings we gave her 10 years ago (set in 14k) every day, I wear the diamond band that is stunning everyday (set in 14k), and the matching diamond earrings all the time. Because of the economy, the site has been making the items more affordable by using silver. Since I prefer gold, I have not been buying as much. But, I did recently buy a "fun" yellow diamond ring for $99. Which is set in silver. I think for the price, you can't beat it. I am giving it a 4 star rating because I would like to see more gold offered. I would rather pay more because silver is not as good an investment.

My experience has been that JTV uses extreme unrealistic magnification and lighting to enhance the products when exhibiting products. Therefore, there is great disappointment when getting the products. The products are much smaller or not as colorful with poor quality than shown. There is real danger in buying the gem parcels. There's a reason that JTV puts "not returnable" when selling the parcel. The presenters lie. In the parcel, they present a variety of gems with a lot of them large 8-12mm but when you get the parcel you get tiny tiny 2mm or less gems and there is no presence of the larger gems. The gems in the parcel are UNUSABLE. The customer has no recourse for return/refund because they are told when purchasing the parcels "not returnable." JTV knows they are going to cheat the customer. The parcel that is exhibited by the host is not the parcel the customer will receive. The jewel school host lies pathologically. All of the merchandise shown is exorbitantly priced. If customers would do research they could buy the same merchandise on eBay or Amazon for a half or a quarter or less with triple or quadruple quantities.

0.25CTW ROUND CHAMPAGNE & WHITE DIAMOND 10K YELLOW GOLD BAND RING
I bought this ring last July for myself for my birthday. I have a number of jewels real and costume that I like to mix and match. I bought two of these rings and wore them may be 3 times since then and noticed a tiny diamond missing. I am afraid to wear them again for fear that another stone might fall out. For the price I paid $344.23 for two I am seriously concerned about the quality and the manufacturers that are sending these items to the consumers, to us. It might be time to re-evaluate these items and to point out that what we see on TV as ex. 25 is really tiny, to be more transparent about these real diamond items. I have ordered many pieces of Bella recently and will be keeping an eye on the stones which are actually quite beautiful. I am now out of 1/2 of the $344.23. It would be great if I could get my money back or credit. I was planning on buying a Moissanite ring/item but now I am not sure. I also did not get a reply.