I've been buying from JTV for about 4 years now. I have received some magnificent pieces, particularly in the moissanite line, so it's not been all bad. But one product comes to mind... I bought a 3ct princess cut moissanite ring in gold over about 2 years ago. Loved the ring and wore it a lot, yet was very careful with it. About 3 months ago, the band, setting and prongs started turning black with tarnish. I would bring it to the jeweler to have it cleaned and the next week the same thing would happen. He raved about the stone, so I decided to have him save the stone and design me the same ring, but in 14K gold. $3,000 later, it is a stunner of a ring now -- the stone should have been in solid gold to begin with. But I feel like I've been duped -- I paid about $700 for that gold over ring, that lasted all of 2 years. And if I couldn't have afforded to have a new ring created, I would have had to throw the ring in the trash. Costume jewelry lasts longer than that! I remember the old Monet gold chains that would stay as shiny as real gold for 20 years! My advice -- do not ever buy gold over anything from JTV -- unless you planning on purchasing a disposable product.
JTV, in my opinion, is a clearing house for subpar gems. Everything I've purchased is slightly imperfect. On air, everything sparkles. The television platform is staged with bright lights. The sales associates create an urgency for buying before items sell out.
Prices could go up or down by $50 to $100 in the same day, which is infuriating. There's nothing like buying a ring one morning, and finding it discounted by $65.00 in the evening.
I have purchased an embarrassing quantity of jewelry from this venue over the years. Everything from silver to 14K. However, the "divorce is coming," as any resemblance of quality, is completely lacking: flawed stones, stones advertised as colored, yet are completely colorless; rough edges on prongs, poorly set or crooked stones, stones like moonstone advertised as reflective or colorful … but really looking like grey chunks of nothing in fancy settings. I feel JTV markets to an uninformed or new viewer, thus, taking advantage of them. Those of us who know better based on repeated experiences, need to make others (new shoppers), aware that what is advertised may not look anything close to what you receive. I've been and still am returning, a few recent purchases. The quality is poor. My suggestion to leadership teams is offering a ring for example, tanzanite; but offer the customer choices and price ranges to choose from by offering a good, better, best gem stone. Offer a setting with gold over silver, or in 10K or 14K. Also, why not have an actual "clearinghouse" for pieces that are returned. Give shoppers an opportunity to purchase "final sale, no exchanges or returns" items at a deep discount. I think if customers had a say in what they chose to purchase, knowing upfront they are buying something slightly imperfect, there would be a lot less frustrated or angry consumers. Overall, I'm disappointed in this shopping venue and have lost confidence in them.
Hello Ann, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchases, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.
I love jtv I've been buying from them since early 2000's they have amazing specials, the jewelry is beautiful I will continue shopping jtv
Hello Kimmie, thank you for taking the time and writing us a review. Thank you so much for being a part of our JTV family for so many years now! We are so excited to hear that you love your pieces! Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you!
I left this review on the ring I bought that was supposedly a sparkly CZ. They sent me an email saying they wouldn't publish it. I was able to leave a somewhat watered down review. I'll never buy from them again.
"Received this ring today. The CZs on the shoulders and in the halo are sparkly. The morganite simulant main stone however, reflects just about zero light and is dull and lifeless. It's certainly not a CZ, I doubt it's lead crystal or even glass for that matter. Close inspection shows that the "Morganite" is not cut the same way as the ring in the listing photograph. This ring is only a slight step up from something you'd get from a bubble gum machine. Don't waste your money."
They can show and sell all the gemstone crosses they want and talk big about faith but if they're showing an item and they send something that's nowhere near the quality of what they've shown, they are flat out lying to the customer. How does that fit in with their good ole "Southern Christian" image??? Hilarious.
Hi Catherine, we appreciate your feedback and would like to apologize for any disappointment you have experienced when shopping with us and leaving reviews on our website. If you ever feel like the item you were sold is not up to quality or even different from what we previewed then we encourage you to contact our Customer Care department and voice your concerns with us! We never want to come off as deceivious to our customers and we want to hear all concerns whether they are big or small. We hope that you will consider shopping with us again so that we can show you the quality and service that JTV is known for. We are available 24/7 at 800-619-3000 or via email at customercare@jtv.com should you ever need assistance with a purchase or have questions!
I have had too many problems with Artisan of Bali to continue to throw my money away on this inferior jewelry.
Hello Sue, we thank you for taking your time to reach out to us with your feedback. We take pride in providing a transparent business model, and we apologize if what you got did meat your expectations. If you ever get something you are unhappy with, you are welcome to contact us to provide feedback about the item and return the item for a refund within 30-days of the purchase date! We’re always looking for ways to improve the experience that we provide to our customers. We are sorry to hear that you were not pleased with your purchase. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I think it is disgraceful how they have a team of people posting FAKE five Star Reviews anywhere and everywhere possible, moreover they control weather or not an actual customer review gets posted to their site or not. Furthermore there is no purchase verification system in place in order to post a review on JTV's site. So what does this mean... ANYONE CAN WRITE A REVIEW ABOUT ANY OF THEIR PRODUCTS regardless if you actually purchased the item or not as long as you provide a genuine email address and make your review a positive one... it will get posted. So what has happened here is they have staff posting fake 5 star reviews on everything they sell. They omit (never publish) a majority of the negative customer reviews and the small percentage(of genuine negative customer reviews) that they do allow to slip by they immediately counter balance the numbers by posting 10 fake 5 star reviews to erase and bad ones. IT IS DISGRACEFUL! Look at Googles reviews about them... it's 4.8 out of 5 stars and you can clearly see where the same unknown person who is identified only as "REVIEWER" has posted multiple 4 star reviews over and over and over all with the same time stamp... it is so sickeningly OBVIOUS and it makes me sick! This jewelry is CHEAP CHINESE CRAP and the plating wears away in a week... BUYER BEWARE
Hello Melissa, we thank you for providing your review. Our reviews are actually managed by a third party so that we can truly say an impartial party not affiliated with JTV manages the process for us. Sometimes there can be a delay in the reviews being posted since they review the new ones and then feed them to our site periodically. We post all reviews, both positive and negative. Many products have reviews with one or two diamond ratings, so there are many examples of negative reviews that our customers can see if they explore various products that demonstrate we do not filter them in any way. If a review contains profanity or something very inappropriate, those would not be approved and posted, but otherwise, we should receive all other reviews that our customers submit. Our goal is to provide excellent service to our customers, and we strive to offer quality products that our customers are 100% satisfied with. We apologize that your silver has tarnished, and we are happy to explain how this issue can easily be resolved. Tarnishing is a result of oxygen or sulfur coming into contact with sterling silver and could be caused by chemicals, storage or moisture, among other things. The higher purity silver will tarnish more quickly, but it will polish up nicely. Simply use a silver polishing cloth, and your sterling silver will sparkle like new again! If you have any further questions, please let us know, as we are happy to provide you with more information on how to care for your silver jewelry. Much of the jewelry manufactured throughout the industry is finished in China, Thailand, India and other locations around the world that specialize in the skilled labor required to produce beautiful jewelry. No matter where manufactured, you can rest assured that we hold our suppliers to the same strict standards so that we can bring our customers gorgeous jewelry at excellent prices. We sincerely apologize for your experience and would love for the opportunity to make it right. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Find I am having trouble judging the size of rings, but ended up keeping them, the gems are very nice..
Hello Sally, thank you for taking the time to provide feedback, you are so appreciated! We enjoy having lovely people join our JTV Family, just like you! As always you are always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com if you need further assistance!
4 strands of my bracelet broke within hours of getting it. No more for me, They have just cheap stuff.
Customer Service is poor. They didn't send me what I wanted. I am going to make a complaint about it.
Hella John, we sincerely apologize for your experience. Our goal is to provide excellent service to our customers. We sincerely apologize for your experience and would love for the opportunity to make it right. Please provide an Order Number, or phone number associated with your account so that we can review. You may contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Most of the rings are real nice but here and there a ring just does not hold up to either the expectations or as the online presents it.
I love everything I get from this site so beautiful. Quick delivery and items look exactly as they appear
Hello Helen, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, or email us at customercare@jtv.com.
I wanted to order by phone, and called to see if my JTV Preferred account could be reopened. I was told it was still open. That wasnt true. My order was carted, and my donation to AHA wasnt made. I called later to add an item, and asked if my JTV Preferredaccount was open, and told yes. I asked her to finish the sale. She said she did. I called back later to add an item and was told I had an item in the cart, did I want it. I said I was buying, not carting, and couldnt understand why they didnt want to complete the sale. I asked for a manager and was hung up on. I called again and asked for a manager. My call was not put through, and didnt sound like it was in a phone system at all. I wasted 2 hours not shopping with JTV today because no one was smart enough to tell me my account needed to be reopened, instead of saying it was. I wasted my time and got nothing but being hung up on and put on a non-hold also. Their agents are very unhelpful and give wrong answers. Dont waste your timewithJTV. They dont care. Their agents get away with all kinds of mistakes and are even argumentative.
Hello June, this experience is not something you should have been put through and for that we apologize. We've taken this feedback and have forwarded it to our customer care manager to make sure it is addressed and so that it won't happen again. Our agents are unable to see whether or not a JTV Preferred account is open or not as we are not the ones who manage that information, the agents can only see if you have a card on your account. It's the same if you went to a store to buy something on your credit card, the cashier cannot tell if your account is active or not and can only swipe the card. We hope you're willing to give us another shot, you can reach us at 800-619-3000 or by email at customercare@jtv.com.
I have purchased 2 rings from JTV and worn them less than 3 times and the stones fall out. These rings where over $100 a pi
Hello Marie, we are sorry that the pieces you received had stones that were loose and fell out, that is something no one should have to experience with our jewelry. We have repair options after purchase as well as our Jewel Safe™ protection available at the time of purchase, the last thing we want to do is leave you without any options. If you have an issue with any of our jewelry, we highly recommend contacting our Customer Care team at 800-619-3000 who are open from 8am-11pm EST, or by emailing us at customercare@jtv.com.
I was totally shocked when I stumbled across this site and saw so many negative reviews. I have purchased a good deal of jewelry from JTV, and wii continue to to do so happily and without hesitation. I've bought fine quality jewelry, as well as costume pieces, including diamonds and gemstones and freshwater pearls. I have been absolutely blown away by the beauty and value of what I have purchased. I have been searching for 20+ years to find a tanzanite ring with good tanzanite color at a price I felt comfortable with. The attached photo is of my December 2020 purchase from JTV. Is it the best color tanzanite I have ever seen? Nope, but it also didn't have a price tag of 45k. I also enjoyed the knowledge of gemstones that the hosts share with us, as well as the opportunity to see gemstones that I have never heard of or seen anywhere else. Rutilated quartz is unusual, beautiful, available and affordable from JTV. If you buy a $49 diamond ring you are not going to get flawless, colorless diamonds. If you expect the highest quality at rock bottom prices, it ain't gonna happen. But if you want beautiful jewelry at prices regular people can afford, you cannot go wrong shopping JTV. I have also returned several items, mostly because I found something else I liked more. The process couldn't be easier, and I have had nothing but courteous and knowledgeable service reps when I have needed help.
Hello Cindy! Thank you so much for reaching out to us. We are so glad to hear you love your new Tanzanite, and we are always eager and happy to bring values such as this to you. We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you!
She's a racist. So disappointed that JTV is using her. Will stop watching and buying. I hope minorities and all blacks abandon this racist place.
Hello Jotess, our intent is never to offend or disappoint any of our customers, as you are the life of our company and part of our family! We appreciate your feedback and have made sure to pass along your concerns to our leadership team so they can review your feedback. We appreciate you reaching out and if ever need to contact us you're always welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com, or contact us via social media on our Facebook or Twitter.
Jtv sold me fake gold an said it was real it was supposed to be 14k I took it to a jewlieran it's fake I spent hundredsjtv is a fake never buy anything from them again
Hello Vance, we thank you for providing your review. We make every attempt possible to stay as transparent as we can when selling our pieces, making sure to list all relevant information about the pieces for our customers to read and view. If there is ever a question whether a piece you have is incorrectly labeled then we encourage you to contact us at the information below as soon as possible so we can work on verifying any pieces you have if needed. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
I bought a bracelet the end of May 2021. It came a few days later. It was 10k gold, however it was very lightweight and a little cheap looking but it was only 250. Two links were crushed but I didnt feel like sending it back. (My fault). I wake up this morning bracelet broke. It feel apart from one of the crushed links. I could have lost it so easily. I cant where mystery metals, only gold. I shouldnt have kept it. I have ordered many times from Jtv, this was the worst piece of junk I ever saw, considering it was gold. I didnt get many options, I wanted a bracelet for everyday. So they are supposedly sending me a new one. I have to go to Post Office, pay to get it shipped and insured. Like so many things, Jtv jas disappointed me immensely. Jow could someone actually package that and send it like that. I like to watch Nikki, that is the person that presented this bracelet. I will be hesitant from buying anything. I would really like to see something else but I will take back the original. I am so disgruntled by this piece of junk you sent me.
Hello Maureen, we sincerely apologize for your experience. Our goal is to provide excellent products and service to our customers. If you have any issues with your replacement item please contact us at 800.619.3000. Thank you for contacting us and giving us the opportunity to make it right. Thank you for speaking your voice and brining this to our attention. This feedback will be used to make our company better for older and newer customers.
Beware of their changing policies without notifying you! I am deeply disappointed in the lack of communication with them! I was impressed with my initial order. I received it quickly, but when I placed another order, the price was increased $100. I thought it was on waitlist but as a first time buyer, their was some confusion. They did not appear to want to keep me a customer. I placed the order with a supervisor and another online order within 1/2 hour later. They brag about sending out the order within 10 hours. I checked the status and had to call them 17 hours later to find out my order was put on hold because I sent a gift to a relative which was a different address! I received nothing to know that it was held by their Consumer Protection division aka "Fraud!" The two items totaled aproximately $200 on my credit card. I was asked by their representative, did my credit card company know I was sending items to another adddress! This is 2023, how dare they question who and where I send the items to!
Hello, thank you for providing feedback to us. We sincerely apologize for your experience. We take the privacy and security of our customer’s personal information very seriously, and that is why we have these policies in place. We understand the importance of securing and protecting your information. We maintain safeguards to secure your personal information and to help protect the integrity and privacy of the personal information you provide. For example, when collecting credit card information, we offer secure-server transactions that encrypt your information in transit to thwart someone form intercepting and misusing it. This includes verifying the billing address and the shipping address match on the first order you place, new cards added to an account match, and new addresses are approved by your issuing bank. This helps prevent fraudulent orders from being processed. 100% Customer satisfaction is always our goal and we would love for you to give us another opportunity to exceed your expectations. Please provide an Order Number, Tracking Number or Phone Number associated with your account so that we can review it. You can contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you.
Why are some of the BELLA LUCE stones keep falling out!? Why does the darker dyes rub off on the ladies'nails? You can see it! A dark rim around their nails! FROM THE DARK PEARLS! WHERE'S OUR VALUE?
Great prices, great quality! Love them,. The shipping was excellent, email's provided info daily, diamond's are beautiful!
Hello Debbie! Thank you so much for reaching out to us. We are so glad to hear you love your new Diamonds, and we are always eager and happy to bring values such as this to you. We appreciate that you have shared your sparkling experience with others in the JTV online community and universe. Happy and satisfied customers are the very best testimonial we could ever ask for, and we are honored to have your collaborative feedback as part of that process. We greatly look forward to the next chance to serve you!
Overview
JTV has a rating of 2.4 stars from 415 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with JTV most frequently mention customer service, credit card and poor quality. JTV ranks 17th among Diamond sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Deborah, we're sorry that your ring began to tarnish like it did, we do offer cleaning and repair services where we can redip the item and restore the items original shine. We offer a lot of gold-over pieces as it allows a wider range of customers to experience the luxury of gold but at a fraction of the cost! If you have any questions about repair services feel free to contact us at 800-619-3000 or email us at customercare@jtv.com.