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I just had a problem with a product sent and with JTV Customer Service. My rating would have been higher, if I didn't have this problem. It would have been lower, if Alex S. On JTV Chat had not been so helpful. I chatted with Alex S. After speaking with both a customer service rep. And a customer service supervisor. Neither of whom were helpful. I have been a JTV customer for 20 years, and have noticed that merchandise quality is often less than advertised. Additionally, customer service was much better in the past. I admit to being a fussy customer, and a jewelry junkie, so I may be partially responsible for my sometimes continued disappointment.
Tip for consumers:
Yes. Please, increase my overall rating to four stars.
Products used:
I keep most purchases.
Dorothy R.'s review of JTV earned a Very Helpful vote
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Hello Dorothy, thank you so for taking the time to provide such valuable feedback. We sincerely apologize for the experience that you have had recently, we and take our commitment to customer satisfaction very seriously. We would love the opportunity to demonstrate the great customer service that JTV is known for by helping to address your concerns. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.