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Having read over a few dozen reviews I'm left wondering why they all seem to be 1 star or 5 stars... next to nothing in between! People hate it with a passion wanting to call their State Attorney General's office on them or the best jewelry seller in the world!
My wife and I have purchased literally hundreds of pieces of jewelry through the many years with them (they documented back 22 years but I'm sure it's been longer... back to ACN days) and are well over 90% pleased with our purchases or customer service related issues. Never once have we had a heated conversation with anybody there and always had our issues resolved.
Just this week I had a very expensive purchase disappear and called in and was assured that if it didn't turn up, they were going to simply replace it... no charge. As it was, our mail delivery lady put it in the wrong box. Point being, they were going to make it right if necessary.
My advice is to try it out, get something you buy from them appraised, give them a chance and make your own decision. If it's not to your standard, go spend more somewhere else because you will not beat their prices.
I give them 4 stars because there is always room for improvement, and I tell them that!
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Hundreds of Jewelry purchases through the years
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The ring I purchased was gorgeous. It was more beautiful than I expected. I am now looking for...
Hello Paul, we want to thank you for leaving this sparkling review as we are happy to know you enjoy shopping with us so far! We are grateful to have you as a new member of our JTV family for so many years now. Thank you for taking the time and writing us a review. Happy and satisfied customers are the very best testimonial we could ever ask for! We think that there is always room for us to improve, and we do greatly appreciate your feedback as part of that process. It is delightful to hear such positive words and it’s always a pleasure to serve our JTV family! If you need further assistance you are welcome to call our Customer Care department at 800.619.3000, email us at customercare@jtv.com.