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I purchased a ring in May of 23. I paid around $70 for the ring. Within 2 months a stone fell out of the ring. At first they were not going to replace or fix it but they finally agreed to do it. They had the ring for a month. I finally received it back and after 2 more months, the same stone fell out. I reached out and they told me to send it back and they would fix it again. I received the ring back without being fixed and they said they were done fixing it. This is not good customer service. I would expect it with a $20 ring but not at $70. I have bought other jewelry from them over many years, but never again.
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Rita B.'s review of JTV earned 7 Very Helpful votes
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Hello Rita, we never want to leave a bad experience on a customers mind when they think about us, and this goes from our customer service reps, to our show hosts, and of course the items we sell. We would love to see if we can make right for you in some way. At JTV we have a rigorous quality control testing program in place, and we work hard to make sure that the products we send out are ones we can be proud of, and that our customers love. In any event, we are sorry to hear that you are not fully satisfied with your purchase, and we would like to further analyze the products that you received. Please contact us at 800-619-3000 or by email at customercare@jtv.com. We do respond back to emails, but it does take up to 24-48 hours for us to get back to you. Please provide an Order Number, or phone number associated with your account so that we can review this. We hope that we can make this right for you, and we do apologize again about your experience.