Joss & MainReviews 1,338

I love the items they carry and was excited to order. Unfortunately, the experience falls short compared to other online retailers. Only one item from my order shipped out - 3 weeks from my order date. The remaining items ended up being backordered with an estimated delivery date over 5 months away. I received no notification of this and only found out when the original delivery estimate passed with no shipment and I signed into my account to see what was going on. When I complained to customer service they simply cancelled the order without any apologies. There are too many similar sites with better customer service for me to ever shop here again or recommend to anyone.

I ordered a complete bedding set from Joss and Main at a price that initially seemed great. As I was ordering, I noticed there was no indication on their order site as to when it would actually arrive. I order other items online with other stores regularly, and it is always noted before submitting order, when to expect the order. On the joss and main site though, there is no mention, until AFTER you order. When I found out it would take nearly 8 weeks to arrive only after I had paid online in full, that was just not satisfactory, nor would I ever wait 8 weeks for a bedding set, so I immediately emailed Joss and Main and told them to refund my credit card immediately due to the fact the delivery was unacceptable, and that they state you can cancel your order within 48 hours if not shipped, and stated their expected arrival date of the order was unreasonable. I also told them I had contacted VISA as well. I would also like to mention to customers who purchase with VISA, for example, that if you have any issue with regard to misrepresentation of what you order from them and it is not what you paid for, contact VISA immediately and file a dispute claim against Joss and Main. Visa will chargeback the seller the amount you paid until resolved and hold your payment in trust, until they have heard back from the seller re your dispute and a decision has been made by VISA if it is warranted to refund. If they dont respond timely, VISA will be on your side. Keep in mind that misrepresentation or if description is deceptive of any item sold is a fraud, so VISA will most likely take your side if you dispute.

I also have to agree with other comments that many accessory items, pictures, prints, and linens, etc., including towels and other home items, you CAN do much better price wise at HOME GOODS, ROSS, TJMAX. If you can't find the item Joss and Main offer online on another reputable online site, chances are it's not worth the price they offer. Also, it is my understanding that Joss and Main and Wayfair are the same company.

When I entered my zip code into the "Zip Code" field, I then hit, the "next" button, thinking I had finished entering the required information. However, an error message on the page appeared and kept telling me to "Enter City and State". Problem was there were no "City and State" fields to enter any information! They didn't appear until I entered the zip code -twice! You need to have separate fields of "City and State" alongside the "Zip Code" field - just as every other website does - or change your algorithm so that when the zip code is entered, the city and state automatically populate - one or the other.

Joss & Main needs to take a page out of Amazon's book as to how to make for an easier checkout. This was my first order with your company and not a particularly nice experience. I hope this isn't a "red flag" of sorts... Oh, and don't get me started on trying to log onto your website... Again, take a page out of Amazon's book. I like Joss & Main's merchandise but the store needs to improve its information submission/checkout pages.