On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Joss & Main Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
This is my first order. The browsing and checking out were easy enough. Now it will depend on length of shipping and quality of merchandise
Always looking for made in USA. Many of your products do NOT say where they are made.
Site is user friendly. Satisfied with previously purchased items in quality and delivery service.
Love this site. Always looking for new Items, waiting for a Table to come... Back onto site,,, Update: MY TABLE came in yahoooo and its ordered awesome Ladies and Gents. Decorate away,,, Where do you find Style? At Joss & Main of course dahling
I enjoy shopping at Joss & Main. In purchasing the sheet sets, I found the product was priced reasonably and though inexpensive, the product was of excellent quality.
Have ordered from Joss & Main several times and have never been disappointed in the quality. Friends notice and comment on lovely things in my home and I tell them I got a great deal on that from Joss & Main. I even offer to let them know when I see that item again or something like it they might like. I enjoy seeing the designs they put together and the whole experience.
I had very good customer service both via email and phone.
Once I found what I wanted it went smooth, the first time I tried to order it I didn't realize I was on a timer. And couldn't order it never had that or seen that before.
My first visit to Joss and Main was successful. I found items there at a very reasonable price!
The gentleman who helped me was great. I had trouble knowing how to order. He walked me through the process step by step. I will definitely order again.
Ordered some lovely side tables, Didn't turn up on the day they advised. Left it for a few days and then emailed them. Had not bothered to tell me that they had cancelled my order as they could no longer get them from the supplier. Was quick enough to take my order! Now I can't get my money back for 12 days! I was a brand new customer, this company is a joke!
A must have on ALL items, fabulous selection. Prices could be lower!
What a fantastic savings for these beautiful quilts. Only negative is that I would like the shams to match the quilts so where do I find these items?
Very pleased that PayPal is available on this site. Definite plus as far as I am concerned.
Love what I have purchased in the past. Great products.
With an all shipping company, the return policy does not allow returns, only exchanges. Need the shoes for a trip, the site did not allow me to change anything about shipping method accept the address.
Tonight, we ordered two table lamps for our bedroom.
Look fairly simple to complete the order so I went about making it happen.
First CC I put in seemed to be fine until I went to the final screen. There I got message saying that the card did not process and I would need to check the number or use another card for payment.
I put in second card and everything processed speedily, accurately and completely. Now can't wait to get the new lamps for master bedroom.
I work at Nordstrom so was thinking that there was an employee discount of 20% on my purchase, however, I could not decide how to put in the discount.
Thanks for listening,
Steve
Found this on Pintrest and love the concept of looking at many options before I purchased. It was fun to purchase this item before the sale ended and love the competitive prices.
From the business
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members