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Joss & Main Reviews Summary
The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
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Very satisfied doing business with this fine establishment.
Be very cautious when placing an order. As stated once before, I placed an order and after it was placed, I had a question regarding the shipping charge. I got a reply and was ask to click the ribbon? Or something to verify I did want the order. They then placed another order... Soooooo, I now have two very expensive items on their way + 250.00 shipping charges. I sure hope the item is as pretty and the quality I expect. Don't buy into this pay $9.95 ship and get the next 30 days free shipping... and if I order again, which is doubtful, I will place one order at a time and not send an email with any questions. Of course I was told over and over again, they couldn't cancel an order once placed. First of all I didn't order two, and what kind of business can't cancel the order within a few minutes of it being placed? LOL HELP ME
My sister recommended this site to me, and she sure didn't steer me wrong! Good selection and even better prices. I only wish they had MORE. I am disappointed to see "sold out" on an item before I had a chance to buy it. Well, I guess that means I need to shop earlier in the future.
Lots of different, fun things to choose from. Free shipping for a month after purchasing an item is great feature too.
I have not received anything so I cannot give full recommendation and this is before checkout. Try again later I could give a better review
Everything that is nice is always "sold out". I get excited when I see an item that I like only to see sold out. Just take the damn thing off. Why taunt people with items they can not buy?!
Fast delivery, courteous personnel and quality merchandise. I'm addicted to the site and love everything I buy from them.
Found site by looking for a particular item on Google and their name came up.
Went on to Joss and Main website and it was very nice colorful and easy to use.
Found the item, color I wanted and placed an order. The order procedure is also very good and not too many prompts!
Ordered a bakeware set for $49 that they said was worth $150. Thought it was a good deal. Googled the same bakeware set and I could have gotten it for $8 less at WALMART. Pretty disappointing. Feel like it was a bait-and-switch. Lesson learned.
Absolutely in love with this site! The prices and quality of the products are so great. I feel like I've found a hidden treasure.
I have just ordered the Empanada Maker. I am anxiously awaiting it's arrival. With it, I will be able to make "healthy" empanadas without all of the oil normally in them, I'm thinking of all the lovely vegetables I can put in! And the best part... it is not expensive!
Looking at place mats, why not recomend the table runner and napkins to go with it rather than having to do a separate search for it?
Ordered an area rug and runner on Friday, May 1 and received them on Tuesday, May 5. We had seen the identical items locally and decided to take a chance and order them from Joss & Main( the price was more than 50% less). The rugs were everything we had hoped for-great quality, beautiful and received in excellent condition. Very impressed with customer service and the entire ordering process. Would certainly recommend this company.
Love, this company always beautiful items at the right price!
Horribly frustrating to change password. Required you to remember old one... couldn't and wouldn't let me proceed. Finally ordered and STILL DON'T know my password after multiple attempts!
Easy to read. I like large pictures and writing. This is my first order and I hope the product is as impressed as the web site.
I've never seen a company with such a super selection of products, and if you don't grab what you see that made you go WOW! It will be gone! I have learned it the hard way. Super company, know how to please their customers.
I had a great experience and this site made it very easy to find items quickly in a variety of categories at great prices!
Wonderful selections and unbeatable prices. I look forward to doing more shopping in the future. Their shipping in great and they pack the items as to not have damage. I would give this company 6 stars instead of the 5 if possible. I would also like to thank them for their customer service which is not easy to fine these days (they are truly customer oriented).
Bought a kitchen set which was a month late arriving and the quality is aweful. A real waste of money. Cheap bad construction and you can't return products. Putting it at the curb next garbage day. $300 in garbage
From the business
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members