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The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.
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I bought this for my husbands shop. I am helping him redo his work space and what a great find this is. Thank you sue
A wide variety of items! I did have one item that was very different from the picture and it was no problem sending it back.
I love Joss & Main! They have great products and the site is so easy to use! I highly recommend them.
Ordered beautiful throw pillows! Transaction was smooth and easy! Will be ordering again very soon! Thank-you!
I previously ordered a Langley Green ceramic garden stool as a gift. A charcoal brown stool arrived instead. The receiver of the gift liked the stool so it was not returned. Also, it is a pain to have to return merchandise.
Every time I visit this site I purchase something. I just love the variety and the way the site flows. I will keep coming back because I always find what I'm looking for (even if I'm not looking).
My personalized passport cover is beautiful! I love the quality of the leather, the engravement &
The color. I can say I am satisfied customer who will purchase additional products in the future.
I cannot wait to get my Faye Sofa! It looks really good on the website and the reviews are very good! I'm excited!
Everything I have ordered from Joss and Main has be easy to assemble and wood items are of high quality and I've enjoyed everything I have ordered. I can hardly wait for my sheet set to get here!
Ann snyder
Coldwater, KS
I always find beautiful items for my home. If you wish for art work, kitchen decor or great bedding, this is the place to shop. Duvets, sheets, drapes or comforters, their selections and prices on everything most often is beyond competitive. Floral and items to dress your home are offered with taste, though some are "out there" for those looking for more "off-beat" items to demonstrate their personality. I seem to be signing in more frequently and today I got so lucky & found an extra sheet set to go with the duvet & sheet set I recently bought. I was also able to get a set of sheets to go with a duvet set that I bought for a friend as I had not been fast enough to get that when they were offered before. This has become my go to place as you can buy lamps and headboards, necessary domestic items and even Mother's Day and baby gifts. While in abundance in their offerings they change frequently, so if you love them grab them before they are gone. Save money and beautify your life.
Love Joss and main - fabulous inventory and great prices
I found the item on Joss & Main and I did a bit of research before I commited, looking for the best price and shipping. I couldn't find it anywhere with the item name used by J&S so I made the purchase.
Boy do I feel like I've been ripped off.
1. I started seeing the item in pop up adds (different name) from overstock.com with free shipping. Ughhhhhh, okay my fault.
2. The description of the item was wrong, it stated the table was 28 inches but it was actually 24". I called to ask for a refund. Wayfair will not refund the shipping!. I'm penalized $134 for their mistake. I will keep the table and somehow add 4 inches. I will not shop with J&S or Wayfair again.
The Charlene vase will blend perfectly in with my décor, and the Large Buddha Head, already has a special spot reserved on my bookshelves.
I am very pleased with the overall quality of the products featured in this online store.
Was supposed to get free shipping on this order? If not, why?
The vast amount of items that are there for my viewing... in many categories... often difficult to view all and process thru payment in the time given... how about 10 or 15 minutes on hold.
First order. Will view items when received...
I can't believe how much money I saved using this site, and they make it so easy to find decorations to fit any theme you're looking for! I don't think I'll shop for room decorations anywhere else now.
I just ordered for the first time today. I will be writing a more thorough review after I receive my chair.
You write these reviews thinking that you may hear from the business because they want to help you. Low and behold
I get an email from the jossandmain.Com company asking how they did. Once again I go through the long lists of errors. How talking to customer service tells you that congratulations your item will ship in three days. Then four days later you get a backorder notice stating they have no idea when it will ship. I never have had customer service contact me again or any answers to my questions nor an apology. Hard to buy a gift for someone when you are never sure it will ship. And so I look back here and see the usual 5 star reviews based on nothing but how pretty the site looked or that they put in an order, never that the order went through. So I guess I have to leave another negative review to help people not fall for the lies.
Watch as more 5 star reviews follow on how happy people were to see the site. Obviously paid reviews by the company... Shameful
I've loved anything I've ever bought at Joss & Main and the shipping always used to be free. My gorgeous $35.95 wreath that I just purchase said "free shipping" on the itemization page, but then when it came to checkout, it said "pay $9.95 shipping today and get free shipping for a month." This appears to be a change in policy that is disappointing. I used to love that great products at greatly reduced prices were a hallmark of Joss & Main along with free shipping, but now there seems to be a revision of that feature. Too bad. I'll have to tread carefully when using them in the future.
Answer: Everything that I have ordered so far has been excellent. One time, the item just didn't quite look great in my bedroom. I returned it no questions asked for a full credit. Nether even paid the postage. I could have returned it for a full refund but I would had to pay the postage. In any event, very flexible on returns, which, as I say, has only happened once.
Answer: I don't know if they accept Pay Pal but their merchandise is over priced. I will not be ordering with them again because of lousy customer service!
Answer: Hello Helen, I'very never ordered furniture from J&M but any other item I've ordered has been in stock, shipped within a day and has been rec'd without any issues. I do love Joss & Main.
Answer: Hello - I always wash any fabric product before using - but I use my "gentle" cycle and only cold water without any soap. This always works for me and keeps the fabric in good shape without any chemical products still there.
Answer: I would copy and paste the name and model number of this particular sofa in a search engine and a shop bot like Nextag or Bizrate. This may find some reviews on other sites and sometimes even a better price or return option.
Answer: I'm not employed at Joss & Main, so someone at Joss and Main should be able to help with the answer on shipments to Canada. I don't see why not. Joss and Main is in Boston, right? I'm from the SouthEast.
Answer: You get what you pay for with Joss and Main. Google the details like the measurements and comments about the fabric because they often rename their items. I have been mostly happy with my items because I have reasonable expectations regarding quality. I don't expect to get something for nothing. Personally, I wouldn't buy a couch unless I could sit in it first but that's just me. Joss and Main is good with damage claims and they are responsive but you need to be careful about what you buy.
Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.