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Joss & MainReviews 1,338

2.8

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Joss & Main Reviews Summary

The overall reputation of the company reflects a significant divide in customer experiences. Positive feedback highlights the appeal of unique products and competitive pricing, with some customers appreciating improved communication regarding delivery and assembly. However, negative sentiments dominate, with frequent complaints about product quality, delayed shipments, and inadequate customer service. Many customers report difficulties in returning items and receiving support, leading to frustration and a loss of trust. This suggests a need for the company to enhance its customer service processes and ensure product reliability to improve overall satisfaction.

This summary is generated by AI, based on text from customer reviews

service
251
value
264
shipping
252
returns
144
quality
221

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Florida
1 review
1 helpful vote
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They're the Best
April 7, 2015

Every. Time I order from Joss & Main, they deliver exactly as they say they will and the merchandise is just as advertised.

Date of experience: April 7, 2015
Oregon
1 review
1 helpful vote
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How I love thee, let me count the ways :o) .

Dear Joss and Main,

I'm so inspired by your wonderful creative mix of elegance in furniture and ornamentation that, if you were hiring right now, I'd love to go to work for you. (However, I'm not a fashion designer for furnishings and home environments.) I really and truly feel that you are absolutely wonderful in the way you mix and match materials and furnishings to provide inspiration for types of tones, e.g. tropical, bungalow, citified, cute, romantic,. I just can't begin to describe how grateful I am to get your emails, namely because of some problems I've had in trying to acquire just an end table, and a plant coffee type table. Finally I found something at Sears, only to be sorely disappointed. I saw a set similar to the end table I'm finally purchasing through Joss and Main. The Sears store manager told me they had no sets for my request in stock, although they had it on display. How do you like that? Well, you know? I've been waiting for an entire year to finally access an end table, at least. And the piece I just purchased from you is just the thing for my bungalow living room. (Please don't laugh :o) . If this goes through, at least it will be something. And for this, I thank you ever so very much!

Very truly yours,

Mary M. Boyle

Date of experience: April 6, 2015
Ohio
1 review
1 helpful vote
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I found this site by accident via Pinterest and immediately knew I would shop here often. Very classy and affordable merchandise :)

Date of experience: April 4, 2015
New Jersey
1 review
0 helpful votes
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There are lots to choose from in lots of rooms. Unless you have a really good memory, make notes so you can return to the right room

Date of experience: April 4, 2015
Michigan
1 review
3 helpful votes
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So I'm not sure why I'm being asked to review it. Until I get the item it's hard to understand a $125 delivery charge

Date of experience: April 4, 2015
Florida
8 reviews
2 helpful votes
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Very Easy To Use
April 4, 2015

I have been using this site 'Joss & Main' for about 6 months now & have to say it is one of the easiest & well stocked sites for items I have been looking for. If you watch their sales & get free shipping there are some great deals at very good merchandise & not cheap items... If you are not happy with something they are very willing to work with you on return or store credit.

Date of experience: April 4, 2015
Washington
1 review
13 helpful votes
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So, their products look great - and if you don't shop around online, the prices look good too. First - google anything on their site and you're likely to find it cheaper elsewhere. Second - even if the price is lowest, they may tack on a hefty shipping fee (Over $100 for a $200 item) Third - if you try to communicate with their customer service (at least if you have a problem or complaint) - you'll never hear back from them and finally - when you try to retrieve your order and click on the product you purchased, it takes you to a page of similar items - and good luck finding what you ordered. I buy a TON of products online... and this is one of the worst managed and non-functional websites out there. STAY AWAY. There's a lot better out there if you're looking for good quality at a decent price online! (and BTW, I never write reviews - that's how bad I think this site is!)

Date of experience: March 31, 2015
Illinois
1 review
1 helpful vote
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Just do it
March 30, 2015

I have searched endlessly for this chair. The site was easy to navigate. As usual, I needed to reset my password, which was also easy.

Date of experience: March 30, 2015
Kentucky
2 reviews
1 helpful vote
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Going through their website I find items that fit my décor but I am not ready to buy at that moment. When I am ready to buy it isn't there anymore.

Their products are wonderful and I could redecorate my entire home with them. Today I am so happy, I found something and I had the money available to buy it!

Date of experience: March 30, 2015
New York
1 review
2 helpful votes
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I have the privilege to have two lovely granddaughters In the same house. I bought them both the most beautiful dresses on your site. They were for church and you can bet no one else has the same dresses. They now ask for birthday presents from Joss and main.

Date of experience: March 29, 2015
GB
2 reviews
3 helpful votes
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Very poor service
March 29, 2015

I ordered a vase and was charged early February due to arrive on or before 11 March. On 23 March I contacted J&M for an update and was told they would check and get back to me in 2 days but I never heard back from them. I've now written to cancel the order and ask for a full refund - wonder how long that will take. In the meantime they have had my money for 7 weeks. SO glad it was only a vase and not a big item like furniture. I won't be using them again. UPDATE They will only let me cancel the order if it hasn't yet been despatched (more than 2 weeks after date it was promised to arrive) and if I return it then they insist I pay the return cost.

Date of experience: March 29, 2015
Canada
1 review
6 helpful votes
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Unbelievably terrible
March 28, 2015

I AM ABSOLUTELY SHOCKED, terrible services on the phone, your site actually LIED when it said the item ships to Canada. And on top of all when you say you will "refund" my creditcard YOU CANNOT EVEN REFUND THE PROPER AMOUNT. I feel like i just got scammed by some shady company... but hey after 2 days of dealing with this and still no resolution thanks for the offer of a 15% discount which adds up to nothing... so much for likely hood to reccomend

Date of experience: March 28, 2015
Michigan
1 review
0 helpful votes
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Comfortable Dreams
March 28, 2015

Hoping my duvet cover keeps me cozy warm for some delightful dreams.

Date of experience: March 27, 2015
Rhode Island
5 reviews
10 helpful votes
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I just visited this site and while the product design is gorgeous, the materials used and the price tags worthy of the phrase "Buyer beware". They had a 9 cube shelving unit listed for just under $90. This item was made of engineered wood (aka MDF) and particle board and something that big box retailers routinely have in stock for less than half that price. They had two Adirondack chairs and a table which was made from "polywood" for $849, To be fair, the also had a single Adirondack chair made from cedar for $122 and the matching table was about $32. Rugs made from Art silk - seriously - artificial silk. If you are looking for inspiration then this is a great place to find it, but I suggest you shop around an purchase elsewhere.

Date of experience: March 27, 2015
Alabama
1 review
1 helpful vote
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Great quality
March 26, 2015

I have had a great experience with Joss and Main. Quality of products has been excellent. Everything has arrived well packaged and in top condition.

Date of experience: March 26, 2015
California
1 review
2 helpful votes
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Everything ordered was worth every cent. I couldn't be any happier. I recommend Joss and Main to everyone.

Date of experience: March 24, 2015
California
1 review
0 helpful votes
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Nifty cool stuff!
March 22, 2015

Great selection, great pricing, nifty cool stuff...

Date of experience: March 21, 2015
California
3 reviews
1 helpful vote
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Joss and Main
March 20, 2015

I love Joss and Main, all of their products are beautiful, beautifully designed and made. Their buy and check-out process is so easy. They deliver fast and their products are what they promise. I only buy from them :D <3

Date of experience: March 20, 2015
Arizona
1 review
0 helpful votes
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Awsome Help
March 20, 2015

I had really good help from the manager and am very excited about my purchase. The temperament and follow through made working together a pleasure.

Date of experience: March 20, 2015
Colorado
1 review
0 helpful votes
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Great Buys
March 20, 2015

Ordered two (set of 3 and individual item) pieces at attractive price. Pieces not usually found in "local" stores or other online sites. As previously, could count on Joss & Main to fill a gap/space in my home with something a bit different.

Date of experience: March 20, 2015

From the business

Visit Joss & Main to get picture-perfect styles at too-good-to-be true prices. All orders over $49 ship FREE, because an amazing deal is a beautiful thing.


jossandmain.com
Founded in 2010
Boston, MA, United States
+59