Joss & Main

I tried to purchase a gift card for my sister (who loves this store) last year and I tried to do it again this year and now I remember why it never went through. The company makes it very difficult to navigate their website. It took me a while to even find the option to purchase a gift card. Once I found that, I tried to add it to the cart to purchase and it gave me an error that said my password is incorrect. No problem, I clicked on the link to reset. Went to my email address and clicked on the reset password link. I type in my password twice and it gives me an error - no details on why it didn't work. It is beyond frustrating! I'll take my money elsewhere.

I ordered a desk from them and kept getting emails of "shipment delayed." When I called customer service, I was told that there was a warehouse reorganization and that the desk would be delivered on April 10, then April 14, then April 21, etc...
Although I was kept updated by a good customer rep, this was ridiculous. Today I got an email saying the item was now backordered and that my order was cancelled. I just ordered something similar from Houzz and am hoping that this problem will not happen again. Bottom line is Joss and Main was selling something that was not in stock and was not advertised as such.

Ordered a Butler Furniture brand "Summerton Armchair" from them. In the pic, it looks like butter yellow fabric. The chair arrived timely, but it's TAN stripe. Also the chair is in 8 pieces and must be assembled! And to cap it all off, the back of the chair has a grease stain on it right in the middle, and the backing on the bottom was left untrimmed. Even the wood finish in the pic was deceptive. It's supposed to be whitewashed, but it's painted MDF. Butler and J&M should be ashamed and anyone thinking of buying this chair should think again. BTW, the delivery guy said it was from "Wayfair" and when I said, No, Joss and Main, he replied that a lot of folks say that, but it came from Wayfair, so I guess they own J&M. Beware.

I am new to this site. I found it on Facebook and am so glad that I did! I have not yet received my items, as I have just ordered, but can say that the ordering was so easy! I can't wait to get my items!

I was pleased with the price of the items, the delivery time, and the ease of the website. However, I was not thrilled with the $175 hidden cost for delivery. The website featured a delivery cost of $9.95 and free delivery for other purchases made within a month. Upon completing the purchase, an extra $175 charge appeared on top of the $9.95 delivery cost. Evidently, the chairs I purchased warranted an additional fee (which was not specified), but this fee was almost the same as the price for one chair! Not happy, but I need furniture... Not sure that I will purchase from this company again if they continue to sneak costs in...

I enjoy Joss & Main so much! The items are unique and I can always find great bargains for high quality pieces. My kitchen island light fixture shipped quickly, came in perfect condition and was exactly as I hoped it would be. It was priced much lower than any fixtures I had seen anywhere I had shopped in store. I had looked for months at local shops and couldn't find anything to fit my decor and taste. First time I was on the site, there it was and I couldn't be happier! I've just ordered what I hope to be the perfect area rug for the kitchen! I can't wait for it to arrive :)

Ordered a bench for our bedroom, bench for the laundry room, bench for the front hallway. One came damaged- they sent a new one so I could mix and match pieces to get a good set. Then had an extra bench- scuffed up- but I put it in the basement. Ordered a night stand- loved it, ordered a 2nd one.

Ordered a dining room table, 6 chairs, and a sideboard. Some items were scuffed and they're sending replacement parts.

GREAT customer service, can't believe they have such bad reviews.

Second time ordering from Joss and Main. First time we received a second shipment which we thought we were going to have to pay for. However, once we spoke with a sales rep we were encouraged to keep or donate the second shipment at no charge. The customer service is what earned our trust and has allowed my wife and I to relax and enjoy shopping or browsing at Joss and Main. Ps. Great items at great sales prices. We do recommend Joss and Main.

Ray and Angela

The 2 items I purchased were on sale and then it said I qualify for free standard shipping. After that you charged me $125 for shipping. I don't like the way you did this, either give me the free shipping - all shipping or don't say I qualify for free shipping.