Joss & Main

I ordered a print from Joss and Main Dec 14,2014. At check out there was no option for expedited shipping and was quoted a ship date of Jan. 8,2015. AsJan 8 came and went we notified them that we hadn't received the print. They "reordered" it with an expected delivery date of Jan. 20. Wow! I ordered it on Dec. 14. Just received another e-mail with a new expected delivery date of Jan. 27. Hopefully we get it. Not a trustworthy company. As the saying goes, "you get what you pay for". In our case I HOPE SO! ONE STAR IS TOO MANY

Ordered tow Lilah chairs. One of the chairs they sent was wrong but more disturbing than this is the fact that I payed $300 per chair and when they came they looked like they were made for a child! They were so tiny and short I couldn't believe it. The quality was very poor. Of course there is no refund on them so I'm stuck with a $600. Store credit! A really expensive lesson for me! I will use my credit wisely and carefully and then wash my hands of this website forever.

The quality of their products is a big hit or a big miss. I've gotten a few things that exceeded my expectations, while others were so cheaply made that I returned them even though it was a huge hassle because they were big/bulky... hard to repackage and I had to arrange pick up from UPS. I was tempted to keep them because I didn't want to go through all that, but one item in particular was so bad that I just couldn't keep it because of principal. It was a $350+ (Tipton) sideboard that was made of 1/4" thick pressed wood. The color shown was an antique white, but what arrived was more in the yellow category, and there were 3 paint drips so thick that I could break them off. Customer Service won't hear about the lack of quality because it's in the eye of the beholder. I understand that, but when you pay for shipping both ways and then UPS pick up, it's made me very leery of buying anything else.

Simply put, I LOVE JOSSANDMAIN! My home is filled with items ordered from this site. I am inspired by and love to put together from the fire sale themes that reflects my decorating style. My style tends to be contemporary, glam, chic, a bit Hollywood (I am after all, from southern California) but love organic living as well. JossandMain offers every taste of home decor (and fashion accessories) that a design craze like me can only dream of accessing. I am obsessed! My home is work in progress but happy to fill it with JossandMain collection.

I was thrilled to be able to purchase some wall art that I'd had my eye on for a long time. I was holding my breath hoping they'd come back and they did. The prices were also affordable which really helped! My only frustration is that this is the first time I've purchased from Joss & Main and I didn't realize that once an item was added to my shopping bag, that it would only be held for 10 minutes! I needed more time to browse and would have purchased more, but I was running out of time. Yesterday, I found a lovely bird feeder "Callie Birdfeeder" that had just been advertised as a new event, but when I went to buy it tonight, it said the event was over. Maybe there was a glitch or something. I sure hope it comes back! I would have given a 5 star review if it weren't for those 2 things. Other than that, my experience was nice and I really appreciated the free shipping, too. Thank you!

We ordered Deidrian 84" Etagere on May 2. The estimated delivery date was May 23. Last week, I contacted them and they were unable to give me an update on delivery. The tracking number provided proved of no use. Today, May 31, we were notified that the order had been lost. We could re-order and it would be here by June 21. According to customer service representatives, they have no way to expedite delivery even though they "lost" the order. Oh, by the way, it will take 3-5 business days to process our refund. Funny... It didn't take that long to process our payment. Wayfair, Joss and Main and some other companies are all related. Wish I could find out what other companies so I could avoid them as well.
Cannot and will not recommend this company! Not happy!

Absolutely horrible experience from start to finish. First my simple item (a nightstand) was delayed 3 times. The third time I asked them to refund me and they issued it and then cancelled the refund because the item was already being shipped. I was sent a fedex tracking number which never issued a delivery date due to them not receiving the package. Then I called them and the representative told me it probably got lost and would reorder it. Today (7 weeks after I ordered it) I called to ask for an update, the reorder had not been issued. Absolute incompetency, will never use this company (or Wayfair by association) again, and will go out of my way to make sure as many people as possible don't use this redundant platform.