Joss & Main

I ordered a console table with subtotal listed as $599.00. They added on $130.00 for shipping without my knowledge. 4 wks. And three E-Mails later, without receiving my table, I was told that it was damaged in shipment and would be re-sent and half of the shipping returned. They said that they had been experiencing problems with the shipping company in Michigan and were changing companies so that it should not be a problem again. I have not received my table yet and it had been 6 wks. Total so far. The phone # that they gave me to call, is just a recording. My item has been sitting at the delivery terminal for a week so far. Just like the last one. It also followed the same route according to the tracking #. So much for a new delivery company. DO NOT ORDER FROM THIS COMPANY!

I ordered a Crosley turntable and cosmetic carousel from J&M using a mail forwarder, since I am an international buyer. The items arrived to my forwarder within 4 days from 2 separate 3rd party sellers. Anyone who knows about turntables, knows the needle is very sensitive and can break very quickly. However, both items arrived in perfect condition due to packaging.
The only problem I have with this site is the payment options. It would be nice to have a paypal option for security.

I have to go onto the Joss and Main website at least 4-5 times a week. They constantly have beautiful new things, ideas, sellections.
I have bought MANY things over the last 3 months - extremely happy with everything - did not have to return anything!

I usually do not frequent websites that require a log-in before you can even look at the site but I was looking at furniture online and the JossandMain site came up so I registered just to look at the site. Thankfully, I had the presence of mind to use a special email address and not my regular one. When I visited my rarely used special email address, JossandMain had sent me literally dozens of emails. They sent several emails on many days. Email overload. No reason for that.

I have ordered a few things from Joss and Main in the past and have been happy with their products and the resolution to an issue I had with one order. However, when I check the pricing of their products against other sites (just today compared their Lexington Home Furniture against a regular furniture store), Joss and Main is 90% of the time higher in price. And if you factor in the cost of shipping, which other stores will provide gratis, Joss and Main's prices become much more. They've lost me as a customer.

What a great experience I have had from the very first order I played with Joss & Main. LIke my title says... it's like a magic carpet ride. Today I ordered pieces from Wayfair as well as this delightful company. They graciously accepted the pieces I returned... the pieces just didn't go with what I was envisioning and there was no problem at all. YES YES YES... I would recommend them and all of the other companies under the big umbrella that encompasses my key to MAGIC in my home! Thank you so much. Can I add a pic later? I am not prepped for that now... darn... lol

Such a bummer, their décor is awesome and reasonably priced, but I can't find a single thing I'm looking for on this site due to lack of a robust search engine. I don't want to search by style or designer, I just want to find all pillows or all art or whatever and there is zero ways to do that here. Use Nordstrom's for a great example of a well built site! Also I want to find item by color, pillows for example, instead of having to peruse through 300 to find the one I want. Need to get with the times on website search functionality and think about the poor customer's experience when doing it!

I had a question about the item that I purchased. Questions that the description did not address. Simple questions like does the item require batteries or electricity. Since the item allowed only a credit return it was important to me to find out if this purchase was going to work in my home. I posted the question on facebook and also on the site. I never got a response. Had to research the internet and other sites to find out information. Three hours later I got the answer to my question from another site.

Good choice of merchandise, clear illustrations, easy to navigate, good value. Lots of nice stuff! A negative -- the rug prices shown in the drop-down list are not the price. Once you select the item, the price goes UP!