Joss & Main

We need to replace our Christmas Flag in our Yard-DOING it is another thing... finding the perfect flag at Joss & Main today means getting to show it to my husband, placing the order and paying with PayPal... what's not to love!? He didn't have to go shopping with me, it won't show up on our credit card (we love using PayPal) and we paid shipping charges for the next 30 days! As Prime members of Amazon, we love paying no add'l ship charges! Thanks!

Hi All,

Just an fyi this site joss and main is part of wayfair.com.
The methods they use for shipping are horrible I ordered 2 items the same day and paid the same day.
Back in november 28/14 still have not received either item to this date dec, 19 /14
Called they say on its way may arrive dec 22 or 23/14 wow a month to get something delivered horrible service. I would not recommend this company to anyone.

So I ordered a set of four chairs from Joss and Main back in May of 2018. As of today, February of 2019, I had the welds on the back the chair legs let go, and almost collapse underneath me (bizarre, since I'm a 6 foot, 180 lb dude; not exactly obese). I called J&M, and they were extremely sympathetic (none of this "what did you do wrong" crap that a lot of companies give you), and sent me a 2 pack replacement of chairs right away. No equivocations, no BS. THAT is the kind of customer service that I can get behind. They didn't manufacture the chair so it wasn't their fault, but they still stood behind the product. J&M, you will have plenty more of my business in the future. Thank you for being awesome.

Disappointing shopping experience!

• While the site is attractive, it is far from user-friendly. If there is a smart-search feature, I wasn't able to find it. I had to shop through each collection and scan for my specific need: dressers - timely and annoying.
• Advertised "Free Shipping" (which actually only covers the $9.95 "standard shipping" rate ;) not the extra $400 in "additional shipping" I incurred!? Not false advertising; just tricky marketing tactics!
• Lastly, the shopping cart has a count-down clock. Considering how hard it is to find what I'm looking for on the site, don't pressure me to find everything in 10 minutes before you erase my cart's contents!

Joss & Main is good with many things, but if you find an item, be sure to look through the rest of their similar items to make sure they don't offer it at a lesser price. I had purchased an item and a day later was looking in that category again. Unfortunately, I saw that same exact item for $100+ less (my original purchase was also still listed at the higher price). I called them thinking they would honor the lower price and they said they could not! I feel this is a deceptive business practice. So make sure you aren't cheated out of $100 and check the entire category before ordering!

I have to give a couple of stars because sometimes I see things on Joss & Main that are unique and interesting. But I have so many times found items that are available on Amazon or Overstock but priced so much higher on Joss & Main that I am shocked. Recent example: Example: Faye IndoorOutdoor Pillow, sale priced $43.99. You can buy a PAIR of the very same pillows on Amazon for $46. That's nearly 100% higher price. This is not the first time. I provided some feedback to J&M customer service about it, thinking it could just be a mistake. Their response? "We encourage shoppers to shop around." Loosely translated: Buyer Beware. I've placed my last order with them. I just can't support that kind of arrogance.

I just visited this site and while the product design is gorgeous, the materials used and the price tags worthy of the phrase "Buyer beware". They had a 9 cube shelving unit listed for just under $90. This item was made of engineered wood (aka MDF) and particle board and something that big box retailers routinely have in stock for less than half that price. They had two Adirondack chairs and a table which was made from "polywood" for $849, To be fair, the also had a single Adirondack chair made from cedar for $122 and the matching table was about $32. Rugs made from Art silk - seriously - artificial silk. If you are looking for inspiration then this is a great place to find it, but I suggest you shop around an purchase elsewhere.

Still waiting for 1 item, it has been almost a month. First 2 items came under one tracking number, however, only 1 item arrived, called them. They said the second item was backordered, but no email stating that. The last item has an expected delivery date of today, however, on their site, no tracking number and no email stating it did not ship. I guess I need to make another call. It appears their customer service and communication is 'extremely lacking'. I will not be ordering from J & M again.

I wish i could do 0 stars, lying thieving money hungry scheming company. Offers gift certificates but does not have a system in place or operating to let customers use said gift certificate. Joss and Main offers one price for an item, allows customers to purchase that item and then cancels the order days later. After canceling order due to non sufficient stock a day later adds it back to their website with a $10 price increase. Joss and Main said it's not their fault the price was wrong, then whose was it? Maybe your incompetent workers or your non-pleasing managers who really don't help much?

Products on the site look great and it is easy to see the dimensions and to order. For my bank account at this time, most of the things are above my limit, but there is always hope for the future. And, so far, I love the storage ottoman that I have ordered. It sounds durable and sturdy - the perfect idea for a living room. Also, a neutral color for most styles.

This site is fun and good in theory but has been very poor in execution. I have made 5 purchases from them and 4 have had issues. A MONTH after one purchase I received a notice that my items were on back order and I still don't have a potential ship date. It's fun to look at all of the different things they have but since I started watching new listings I have been seeing identical items at places like Pier 1 and TJ Maxx for less and you don't have to deal with their poor shipping issues. It pays to shop around.