About the Business
Jollychic.com provides popular garments for both individuals and wholesalers. We offer a whole catalogue of Products including tees, dresses, blouses, coats, sweaters, pants etc. Our Lifeline · We offer quality products; our deliveryis quick and precise; · We optimize your shopping experience; · We offer non-discriminatory prices to everyone, wherever in the world you are; · We provide decent 24/7 customer service; · We maximize your business potentials.
Jollychic Reviews Summary
The company's reputation is marred by significant customer dissatisfaction, primarily stemming from poor communication, delivery delays, and issues with product quality. Many customers report long wait times for orders, inadequate customer service responses, and difficulties with returns, often leading to frustration and a sense of being ignored. Conversely, a smaller subset of reviews highlights positive experiences, particularly with product quality and timely delivery for certain items. Overall, the feedback indicates a pressing need for the company to improve its customer service protocols and ensure better product consistency to enhance customer satisfaction.
This summary is generated by AI, based on text from customer reviews
I love shopping here i found more than i want and with a great price. Also the live chat is fast and helpful
If your package is sent to the wrong address and you did not recieved it then they wont refund your items until they recover the package. You will be be waiting more than a month to get your refund or maybe not at all. I am still waiting. However they did offer express delivery on next order and $10 bonus
Great website for when u need ANYTHING ASAP!
I give it 4 stars for great prices and options to buy.
I removed one star for fabric quality and the lack of help that the help center can really offer; they answer right awsy, very polite, but every time I called they basically say that they can't do anything sorry...
But definitely #1 shopping app
I heard a lot about jolly chic, finally i decieded to give it a try!
I cannot remember how many days they took for delivery, but i was not that long.
Most items were amazing with good packaging and high quality! However, one was missing and one was not as expected or let us say, not as shown in pictures!
Today, i will be doing my second purchase insha-Allah!
I placed an order on July 3 it is now the 12th and I still have not received my package. I wrote an email and still no response and I also CAN NOT track my package. I was told it was shipped several days ago and it has still not made it to my home.
I placed order on 7th july total 17 items and i am honestly so afraid about my money,
I first never prefer buying any product out of uae but knowing it validate through uae government i risk buying but now i am so horrified reading so many negative reviews.
Its definitely too early to judge them but i wish they are bit professional and genuine else they have should get ready to get banned from UAE market. I kind of regretting post my order but since it done i cant do anything only i can hope they come as genuine merchandiser.
And plus i would have never ever buy this if i would be knowing this is an Chinese website.
So lesson for me, before buying anything online i will do full research.
The pictures on website not same as what you receive the sizes are not what everyone know it's Chinese sizes they sent rong items not what you order even shoes sizes aren't accurate. Never recommends it for any onr
I made my order on 16th june and i didn't receive tell now although that it said it will take 5 to 7 days to be delivered. Plus that i am unable to track my shipment, it keeps showing a no logistics information status!
I'll will say that you can place orders easily, you just won't be guaranteed your order or refund.
Good cs, great sale, i like to buy room diys and school sublisy from them bretty cute things i will make another order from them
I ordered from the UK, I like the clothes on their website although shipping is expensive so I said I'll have a go even though i read many reviews of people saying didn't get their order and it took a long time.
So I ordered 2 jackets and ornaments, they came with in a week of ordering, the quality is not what it looks like on the website each one was around £12 and one looked like it was maybe £5 and the other one looked ok for the price. I understand that it was plus size clothes, but I thought it wouldn't be so big for the size I ordered which was a size 14. Make sure to read if it's plus size because it really will be big ( 2 times bigger for me) even if your worried about your bust it's more to do with it over all being big. In terms of quality there is quiet a bit of stray thread you'll have to cut off and the sewing is not exactly nice for something for £12 than something you'd get on the high street for that price. Besides this I would like to exchange or refund, but they don't exchange (I didn't know that) and it would be pointless to return an item with a return cost of £7 if the jacket is around £12.
Bought a few nice clothes thinking that I would get free express shipping to India. It then took OVER A MONTH, with them wasting my time by asking for a photo of my credit card, and a different shipping adress.
Then when I got the clothes, they were all TOO BIG, and ugly. Poorly made and the wrong colour.
Now I'm trying to return them, and customer service will not answer. Disgusted.
I ordered 5 dresses, when they arrived, 2 of them were the wrong model. It takes ages to get anybody from their customer support service to get in touch with you and then you have to pay for the returns to China (even if their mistake!) which costs more than the items themselves!
I went on line to order a lime green backpack, at the time they showed 4 colours pink, pale blue, lime green and black, but they all said green! I clicked on the lime green bag, and my confirmation order said green. When the bag arrived it was light blue, so I went back on line to check that I had not got it wrong, it said Green, I have complained and they said that I had got the right colour that I ordered, since my complaint they have changed the colour of all the bags to blue because blue was the only colour they had stock of. I have looked again and now the blue is not on line at all. I have asked them for the postage to return the bag but they refuse but offer bonuses, that you can use unless you spend so much per bonus I tried to spend one on this bag but it would not accept it on my order.
They are just playing a came with their answers about this bag. How can you call a pink bag green or blue! I will not shop again with Jolly Chic as I have had trouble with previous orders. My advice to anyone is do not shop with them.
I ordered a bunch of clothes I received them all except one. When I asked them to send it or return me my money they said they can't trust me. This is really unprofessional for a company.
Thanks for your order in our website. We are deeply sorry for that happened.We has refunded the missing item price to your jollychic account. We will do refund to your card within 48 hours. But it takes 8-15 days show on your card. Please check your refund then. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
Popped up a dress I want #*******. Love it. It only comes in a 2,4. What's up. Show something that has all sizes
From: *******@gmail.com
Thanks for your order in our website. We are deeply sorry for that happened. Please recheck the item No 080252105, since it's wrong item No. After you offer the correct item No, then we can check detail for you. Due to hot sale, it is normally happened out of stock some size. Hope you can understanding. Once the item restock, we will update on website timely. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
Im really upset! I ordered alot of items and i paid extra charge for deleivering so i get them fast as it says with 15 days! Max! Untill noe im still waiting and I wanted to make another order but really im afraid since i didnt get my first order yet! That is so annoying! Plus i couldnt find any tracking number it is not showing!
Thanks for your order in our website. We are very sorry for the troubles in transportation. Your order has shipped by Aramex 860077851054 dated 24th. You should got your parcel alreadydated 28th. Here is link for tracking http :// www.aramex. Com/express/track-results. Aspx? Q=aWQ9Mzk5MDIzODg4Jg%3d%3d-Xh92OtsK5Ic%3d You placed order dated 13th. So you got your parcel 15 days. Next time, we will try our best to speed it up. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
I ordered several items from JOLLY CHIC. They are birthday presents for my sister, whose birthday is on the 2nd of April. Today it is 22nd March and the order status has been PREPARING for two weeks now.
It is really awful that it takes so long to prepare and that they do not communicate with the customers when preparing takes this long. They should be proactive and explain the customer why the delivery is being delayed and when they expect it to arrive to destination.
Definitely, if they ruin my sis' birthday and the items have not arrived by 1st April, I will never, ever, place an order with them and I will make sure none of the people I know ever buy something there.
They have good prices (quality still to be checked as this is my first order), but the stress the delivery puts on you is simply not worth it.
Greetings! Thanks for your order in our website. We are very sorry for the troubles in transportation. Your order will be shipped within 48 hours. Once it's shipped, we will send you an email about tracking No. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
I ordered my items on 19th of Jan 2016 I was offered express delivery waited until March emailing every day only to be told it will be with you in 3 to 5 days then being told some items are out of stock so I said send me what you have they said on then got an emails on 8 of March 2016 to say the item are coming with 3to 5days you will get a confirmation with in 6 to 12 days to with your tracking number then on the 14th of March 2016 I get an email to say refund given no communication nothing I am so so so so so disappointed I am going to make sure I tell everyone I know about this website never to shop on it never again
Greetings! Thanks for your order in our website. We are very sorry for the troubles in transportation. May I have your order No first, then I can check detail for you. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
Dear Jollychic,
I suggest you guys to give some training for your agents on customer service. They just repeat the same thing again and again. I ordered many things for my sister's b'day. Its been 15 days and they say the order is still being prepared. I want it to be delivered now. I don't understand why the managers don't reply for any of the emails.
Greetings! Thanks for your order in our website. We are very sorry for the troubles in transportation. We has marked your order as urgent one, and try our best to ship it ASAP. Once it's shipped, we will send you an email about tracking No. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for your order in our website. We are deeply sorry for that happened. May I have your order No, then I can check detail for you. Could you please take picture about wrong color bag you got. Anything else needs help, please feel free to email to service@jollychic.com or contact with our online chat.
Best wishes!
Jollychic Customer Service Team
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