JollychicReviews 1,177

If you read my previous review, you know I have been waiting for my post refund from them since October, 2015. Funny enough, I got my FIRST call from them yesterday March 8,2016. They offered me my refund if I came on here and said I was getting my refund. BUT! I can't get my refund until I do this. I will let you all know. Yes, my refund held hostage, as before in Pay pal.

Update: March 12,2016
I DID receive my refund through Paypal. After every other mode of contacting them daily, weekly and so on, and asking for my refund since October 2015, Sitejabber is the ONLY thing that made the difference! Thank you Sitejabber!

I ordered off this site once and it was great. Loved what i got and came fast.
I recently put in another order and I paid for the express shipping.
My order has said "undistributed" for some time now and I asked customer service about it and they said preperation will take 3-4 weeks.
Not impressed after I had paid for the express shipping.
The customer service agent then just said, "give me your order number and I will cancel"
I will never order from this app or site again.

Very bad and unproffessional website. I had order my order on 19. Jan. 2016 and paid for it and ite mention that it will be shipped within 1 week and up to now i recieved nothin and each time i chat wth customer service they say the same over and over "We'll urgetn your order and it will be shipped within few days" these few days take more than 40 days and yet didnt recieve it... Its un acceptable and I'm quitly upset and unhapp... I dont think I will deal with them again...

I don't advise anyone to order from their website. I'm sorry for that even they have nice items for all ages..

I placed an order for several items, and paid expedited shipping in order to get them before a specific event... the extra $15 I paid for the shipping was a complete waste because it took WEEKS to get it even after countless emails and online chatting with people who clearly didn't speak english and just said the same thing over and over. Once i received the items they were nothing like the pictures, the sizes were all over the place, they were just plain ugly! I requested to return the items and was told that I had to pay for shipping, when I went to ship them back i was told that the cheapest i could ship them back for was $65! This was basically 80% the cost it was just to buy the items in the first place. DO NOT ORDER FROM THIS PLACE THEY ARE A TOTAL RIP OFF.

Hi guys, I'm from Nicaragua and to be honest I was a Little concern about buying through this page, because the store is in China, but, fortunately everything that I bought came to me without any problem. I will give them 3 stars because of the waiting time after buying, because I did wait like a month to get my things, but it was worht it :) I totally recomend it. Also the customer service via chat is working fine, and they really help you with your doubts. The quality of the products are good and they look just like the picture they have on their page. :)

It's a chinese company, orders don't ship out for at least 3 weeks after an order, customer service representatives are non-excistant, and I just got a notice saying that my final order might be a different size than what I ordered. For this kind of service, they honestly shouldn't carry anything for more than a dollar. Nowhere on the website did it say it'll take a month for delivery (If i'm ever going to receive it, the tracking number they gave me doesn't work, and the website they linked me for tracking doesn't seem to be working either). That's what I get for ordering online without researching the company though. UGH.

Update: I received the product, and although the size is completely off (i'm guessing its around 4 sizes too small), it IS a well-made beautiful jacket, so I've updated my review. I still think its ridiculous that there is no mention of the extremely long wait time on the site, and I did have to leave about 10 threatening messages on their live chat service before anyone responded to me. Had they been honest with the wait time on the order form, I might not have minded, but this whole process left me feeling ripped off. There is no way I'd return the jacket for another size, it would take a year!

I am writing this in the hopes that a public request will garner more attention than my 6 kind email requests, which have been ignored. I ordered items on the 7th of January & have not received them. I would like a refund. My order ID# is B**************.
If I walked into a store in a shopping center & paid $$ for some clothing only to be told to leave without the clothing, the stre would likely be run out of business. This is exactly what JollyChic have done. I have no issue with simple mistakes or unexpectedly busy trading seasons that make deliveries late but what I cannot accept is JollyChics inability to even answer a simple email.
Do not buy from these people. It will be you leaving the store without the goods you paid for sooner or later. Shame on you JollyChic! I would like my money back!

I ordered 5 items over a month ago and since then I have called Asia 5 times and e mailed them 25 times with no response or items delivered! Never ever ever ever order from this site. Be warned! Honestly please do not order from this site ever! They took my money immediately and never delivered my stuff which was a Christmas present from my mum. My mum is older and very upset that she didn't get me a present! It's now February and no present. Never trust these people ever!

I had ordered 4 items from jolly chic but 2 out of 4 were out of stocks after my PAYMENT done!
I didn't receive my rest of the products non any refund to my credit card!
I have followed up so many times no response yet.
This is my order number B**************.
I called up the customer service number million times but no response, I also sent them email, no response! Tired of this jolly chic service too!

Refund the money and delivery my products ASAP PLEASE!

I am an octogenarian pensioner. A month ago I paid $81.96 in full for four items, intended as gifts for my granddaughters I have still not received my order. I have sent many emails of complaint but have been completely ignored. I would be grateful to hear from any other customer what recourse to take in this situation. I shop online a lot and have never had such difficulty. When I receive my goods shall give Jolly Chic a better acknowledgement!